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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - Office-Based Care
10
The Assertive Statement
Respect and support authority while clearly asserting concerns … approach for managing and resolving conflict:
D — Describe the specific situation
E — Express your concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/Workplace-Safety-Supplemental-Item-Set-NursingHomes.docx
January 01, 2023 - My supervisor encourages staff to report their concerns about workplace safety
☐ 1
☐ 2
☐ 3
☐ 4 … Management takes action when staff report concerns about workplace safety
☐ 1
☐ 2
☐ 3
☐ 4
☐ 5 … Staff can report their concerns about workplace safety without fear of negative consequences
☐ 1
☐
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www.qualitymeasures.ahrq.gov/research/findings/making-healthcare-safer/mhs4/index.html
April 01, 2024 - harms and patient safety practices to reduce the risk for medical errors, misdiagnosis, and privacy concerns … harms and patient safety practices to reduce the risk for medical errors, misdiagnosis, and privacy concerns
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www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
July 01, 2023 - Listening and Explaining 1
Staff should ask about and listen to the patient's and family's needs and concerns … Help the patient and family articulate their concerns when needed. … Assessing the level of patient understanding and helping the patient or family ask questions or voice concerns … Provide a designated contact person for patient and family concerns.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
May 24, 2013 - :
• Give you timely and complete
information about your care
• Ask about and listen to
your concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-3-slides.pptx
February 28, 2022 - History
Vital Signs
Medications
Physical Exam
Plan of Care
Psychosocial Condition
Patient Preferences or Concerns … Express concerns when actions aren’t consistent with the plan.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/ambulatory-surgery-sops-items-and-composites.pdf
January 01, 2015 - start of procedures, the doctor encouraged all team members to speak up at any time if they had
any concerns … Immediately after procedures, team members discussed any concerns for patient recovery.
3
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-training-final508.pdf
April 10, 2018 - � Speak up about their concerns and health goals. … This helps set the visit agenda and ensure that patients’ concerns are addressed.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.pdf
May 24, 2013 - and understand
information about your health
• Make sure your health care team is aware
of any concerns … Important contact information
If you have questions or concerns about the
quality or safety of your
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - track of and understand information about your health
Make sure your health care team is aware of any concerns … Important contact information
If you have questions or concerns about the quality or safety of your care
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
June 12, 2017 - their families
• Assess residents’ preference regarding involvement
• Ask residents about their concerns … plan of care (e.g.,
schedule and attend appointments as directed)
• Ask questions and/or voice any concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
May 31, 2023 - clarification
14 C • Cross-monitoring
• Protecting the patient
15 C • Speak up about any patient concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6c.pdf
March 01, 2017 - reluctance to upset clinicians, and obstacles such as technical issues and misplaced
security and privacy concerns … Challenges
When considering the use of OpenNotes, clinicians have voiced concerns regarding the
burden … The study results found that these concerns were not borne out.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-final508.pptx
February 23, 2018 - Adding to the time pressures, patients often arrive at a primary care visit unprepared to discuss their concerns … appointment because there won’t be time to discuss both their current complaint and all their nonurgent concerns … patients to continue to write down an agenda, as it gave them an efficient way to prioritize patients’ concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-508.pdf
April 10, 2018 - Adding to the time pressures, patients often arrive at a primary care visit unprepared to discuss their concerns … appointment because there won’t be time to discuss both their current complaint and all their nonurgent concerns … patients to continue to write down an agenda, as it gave them an efficient way to prioritize patients’ concerns
-
www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module2/tools.html
March 01, 2017 - Because of ties the senior leaders had with facility administration, the team was able to relay their concerns … Encouraging an environment of mutual respect, and making the team feel safe to discuss their concerns … resulted in the development of safety training and events the nurses felt would best address their concerns
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=11&search_api_fulltext=&sort=desc
Survey
Topics
C-HL5
Patient talked with provider about health questions or concerns … P-HL4
Patient talked with personal doctor about health questions or concerns
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www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Thank the patient or family for raising concerns.
Invite questions. … Explaining
Say:
L&D staff should ask about and listen to the patient's and family's needs and concerns … Help the patient and family articulate their concerns. … assess level of patient understanding and help the patient or family ask additional questions or voice concerns … Advise the patient and family of a designated contact person for their questions and concerns.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/learnbench.pdf
February 28, 2014 - clarification
14 C • Cross-monitoring
• Protecting the patient
15 C • Speak up about any patient concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-for-Hospitals-12-15-22.docx
December 01, 2022 - My supervisor, manager, or clinical leader encourages providers and staff to report their concerns about … Hospital management takes action to address provider and staff concerns about workplace safety
☐ 1 … I can report my concerns about workplace safety without fear of negative consequences for me
☐ 1
☐