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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - care
9
Strategy 2: Communicating to Improve Quality Training (Tool 6)
Adapt this slide to include concerns … Listen carefully to concerns and respond in a positive manner when they ask questions or share information … (continued)
Ask about and listen to the patient and family’s needs
and concerns:
Use open-ended questions … By learning about their concerns and anxieties, you can help them successfully navigate the experience … Jack and Emily feel as though Jack’s symptoms and concerns were taken seriously
The doctor learns as
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/covid19-vaccine-confidence-learning-guide-leadership.pdf
June 30, 2021 - are critical tools in protecting
nursing home staff and residents from COVID-19, but staff may have concerns … Today we are going to provide an overview of COVID-19 vaccine concerns, share facts to help you learn … We want to be sure our staff who have
concerns or doubts about the vaccine can receive the answers they
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
May 01, 2017 - Listening and Explaining1
Staff should ask about and listen to the patient’s and family’s needs and concerns … to, respect, and act on what the patient and family say
Help the patient and family articulate their concerns … Assessing the level of patient understanding and helping the patient or family ask questions or voice concerns … ongoing during the followup investigation
Provide a designated contact person for patient and family concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-yount.pdf
January 01, 2023 - Support for Workplace Safety
Average % Positive Response
My supervisor encourages staff to report their concerns … provides adequate resources to ensure the safety
of staff 69
Management takes action when staff report concerns … “Upper management does
not seem to take staff
[concerns]/complaints
seriously. … Workplace Safety Reporting
Average % Positive Response
(Strongly Agree/Agree)
Staff can report their concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - Listen to and honor the patient and family’s goals, preferences, observations, and
concerns. … • Invite the patient and family to use the white board in the room to
write questions or concerns … • Ask open-ended questions to elicit questions and concerns
• Use the Be Prepared to Go Home Checklist … In adapting the materials for your hospital, make sure to
address those specific concerns. … • Mandatory staff trainings
addressed concerns and
set expectations.
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www.qualitymeasures.ahrq.gov/patient-safety/reports/engage/beprepared.html
April 01, 2018 - To Be Engaged
With Be Prepared to Be Engaged, “Everyone wins – patients get their questions and concerns … How To Implement Be Prepared To Be Engaged
Understanding a patients’ concerns and priorities is key
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
May 01, 2017 - Learn how to use structured language to voice concerns. … If you see something that concerns you during this case, please speak up.” … The surgeon’s statement is, “Does anybody have any concerns? … If you see something that concerns you during this case, please speak up.” … Structured language lets people voice their concerns without being extreme.
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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
May 01, 2023 - CUS is also a recommended tool to express concerns regarding the need for a medical interpreter when
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - In adapting the materials for your hospital, make
sure to address those specific concerns. … Although nurses may voice concerns about
shift report taking too long, it should be quick (no more than … • Mandatory staff trainings
addressed concerns and
set expectations. … Nurse
managers on 3-South conducted weekly huddles with staff to discuss challenges
and concerns. … Training addressed nurses’ concerns and emphasized key elements of
bedside shift report.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/senior-leader-checklist.docx
March 01, 2017 - The leader should investigate, communicate, and lead action planning on these concerns.
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-slides.html
June 01, 2017 - Short, standup meeting, typically once per day
Orients team to regular safety standard work, concerns … review safety performance
Opportunity to look ahead to patients scheduled for today , flagging safety concerns … staff
Technicians
Schedulers
Physicians
Slide 5: A Simple Huddle Agenda
Agenda
1.Safety concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/guide.docx
March 01, 2017 - Talk about any barriers or concerns that staff or residents have concerning fully engaging residents … Discuss any staff or resident concerns with engaging advisers as partners.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/slteamstructure.pptx
February 02, 2006 - patients and their families
Assess patients’ preference regarding involvement
Ask patients about their concerns … prescribed plan of care (e.g., schedule and attend appointments as directed)
Ask questions and/or voice any concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/video-transcript-spanish.docx
April 21, 2014 - Alexa mentioned that you have some concerns. … Matthews, can you tell Barry about your concerns with you mother?
Sra. … She shared her concerns about all of us.
La Sra. … Matthews concerns to me. … Matthews’ concerns related to her mom since they’re many.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/video-transcript-spanish.docx
April 21, 2014 - Alexa mentioned that you have some concerns. … Matthews, can you tell Barry about your concerns with you mother?
Sra. … She shared her concerns about all of us.
La Sra. … Matthews concerns to me. … Matthews’ concerns related to her mom since they’re many.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-slides.pptx
June 01, 2021 - Teamwork
7
DESC for Conflict With Patients and Families3
Describe the specific situation
Express your concerns … Express your concerns about the action.
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www.qualitymeasures.ahrq.gov/ncepcr/tools/assessments/health-5.html
September 01, 2013 - Tell patients that the information will help to identify potential health concerns, and, if needed, … agree on a plan of action to address these concerns. … part of any systematic health assessment activity, patients also want a place to state what health concerns
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www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/ktcquips89.html
October 01, 2014 - "Pharmacists use their expertise to review orders from the acute care hospital; identify concerns about … dosages, duplication, scheduling, interactions, allergies, and routes of administration; and bring these concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/covid19-vaccine-confidence-curriculum-learning-guide-staff.pdf
March 01, 2021 - However, staff may
have questions or concerns about the safety of the vaccines or be hesitant to take … Remind staff that this is a
safe space for sharing concerns and asking questions. … Today we are beginning a short, five-part series to review and discuss common
questions and concerns … Huddle Wrap-Up
ASK:
Does anyone have any other questions or concerns about vaccine safety that I … o Be sure to ask if they have any ongoing questions or concerns that need to be reviewed.
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www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
March 01, 2020 - reluctance to upset clinicians, and obstacles such as technical issues and misplaced security and privacy concerns … Challenges
When considering the use of OpenNotes, clinicians have voiced concerns regarding the burden … The study results found that these concerns were not borne out.