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www.innovations.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Be persistent, be persuasive, and provide the data or evidence for your concerns. … support the authority of the team leader while clearly asserting their suggestions or communicating concerns … When the clinical situation dictates that the medical team member must be assertive and address concerns … challenged by a team member or patient or family member, it is your responsibility to acknowledge the concerns … a mnemonic for the following actions:
D = Describe the specific situation;
E = Express your concerns
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www.innovations.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide.html
May 01, 2017 - Addressing Physician Concerns With the Checklist ( Word File , 172 KB; Text Version )
This document … contains common concerns you might hear from physicians about the checklist and examples of responses … you can use to address these concerns.
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www.innovations.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - In this podcast, Rebecca Anhang-Price from the RAND Corporation talks about some common concerns and … and a policy researcher at the RAND Corporation and Rebecca and I will be talking about some common concerns … Dale Shaller: Well another issue that I know comes up quite often has to do with concerns about the
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
May 01, 2017 - If you see something that concerns you during this case, please speak up.” … The surgeon’s statement is, “Does anybody have any concerns? … If you see something that concerns you during this case, please speak up.” … We are going to use “CUS” to indicate safety concerns, but other words are also used. … Structured language lets people voice their concerns without being extreme.
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - Listen to and honor the patient and family’s goals, preferences, observations, and concerns. … Invite the patient and family to use the white board in the room to write questions or concerns
Ask … In adapting the materials for your hospital, make sure to address those specific concerns. … Mandatory staff trainings addressed concerns and set expectations. … Nurse managers on 3-South conducted weekly huddles with staff to discuss challenges, address concerns
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 63.9* 40.6
last 3 months
Care coordinator asked about FECC-5 83.7 75.9* 83.3 82.1
concerns … 41.8 51.4* 60.0 35.8
the last 3 months
Care coordinator asked about FECC-5 83.9 75.9* 84.6 84.2
concerns
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.docx
January 01, 2010 - Listen to and honor the patient’s and family’s goals, preferences, observations, and concerns. … This process will include at least one meeting to discuss concerns and questions with the patient, family
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.pdf
January 01, 2010 - Listen to and honor the patient’s and family’s goals,
preferences, observations, and concerns. … This process will include at least one meeting to discuss
concerns and questions with the patient, family
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/research/findings/ta/topicrefinement/ced-appendix2-comments.xlsx
October 12, 2022 - Other concerns about the current process CED note a lack of transparency, problems arising from the speed … More important to focus on how and when CED should be used, before revising study requirements (concerns … Does not address the inherent ethical, logistic, and health equity concerns that CED injects when applied … Haystack Does not address the inherent ethical, logistic, and health equity concerns that CED injects … for decisions delegated to and made by FDA or shared decision making between patient and clinician Concerns
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
February 19, 2014 - You should also be persistent and persuasive,
providing evidence or data for your concerns. … Each of these tools provides a mechanism whereby team
members are able to bring up ideas and concerns … When the situation dictates that the team member must
be assertive and address concerns regarding patient … It can easily be taught to patients and their families as a structured
way to communicate their concerns … E = Express your concerns about the action.
S = Suggest other alternatives.
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Low Scoring
Measures
Preventing Mistakes
and Helping You Report
Concerns
61%
of respondents reported … The lowest scoring measures were
Preventing Mistakes and Helping You Report Concerns (61 percent), and … Their Care 73%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report Concerns … /A N/A 73% 73%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report
Concerns … HCAHPS Survey Question Text Response Options
Measures
Preventing Mistakes and Helping You Report Concerns
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/visual/visual-mgmt.pptx
May 01, 2017 - identifiable patient data in area with patient traffic
See tips on slide 10 for handling patient privacy concerns … near miss
Indicators of surgical safety checklist use
Results of observations
List and status of concerns … Surg/proced. asks for concerns B4
5. Not From memory?
1. Someone ensured readiness
2.
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/evidencenow/practice-facilitators-effectiveness-infographic.pdf
September 01, 2022 - Empower and guide practice staff to
implement changes themselves
Address Resistance to Change
Address concerns
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-6.pdf
March 09, 2018 - Polychoric
Ordinal
Alpha
Care Coordination Services
FECC-5 Care coordinator asked about caregiver
concerns
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-199-section-6-b-pmcoe-picu-expert-workgroup.pdf
September 18, 2014 - Because of
funding, timelines, and the complexity of concerns regarding these measures, the AMA has … There were concerns about how this was captured in the EMR. … baseline screen; not necessary to conduct within 24 hours – just early in the PICU stay (Timeframe
Concerns … admission for all patients, but rather for longer-stay
patients or patients with malnutrition (Timeframe Concerns … discharge from the PICU if the baseline screen is conducted within 24 hours of
admission (Timeframe Concerns
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-200-section-6-b-expert-workgroup.pdf
September 18, 2014 - Because of
funding, timelines, and the complexity of concerns regarding these measures, the AMA has … There were concerns about how this was captured in the EMR. … baseline screen; not necessary to conduct within 24 hours – just early in the PICU stay (Timeframe
Concerns … admission for all patients, but rather for longer-stay
patients or patients with malnutrition (Timeframe Concerns … discharge from the PICU if the baseline screen is conducted within 24 hours of
admission (Timeframe Concerns
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-203-section-6-b-workgroup.pdf
September 18, 2014 - Because of
funding, timelines, and the complexity of concerns regarding these measures, the AMA has … There were concerns about how this was captured in the EMR. … baseline screen; not necessary to conduct within 24 hours – just early in the PICU stay (Timeframe
Concerns … admission for all patients, but rather for longer-stay
patients or patients with malnutrition (Timeframe Concerns … discharge from the PICU if the baseline screen is conducted within 24 hours of
admission (Timeframe Concerns
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Reassure the patient and family by providing information
· Thank the patient or family for raising concerns … questions
Slide 11
SAY:
L&D staff should ask about and listen to the patient’s and family’s needs and concerns … Help the patient and family articulate their concerns. … assess level of patient understanding and help the patient or family ask additional questions or voice concerns … progresses.
· Advise the patient and family of a designated contact person for their questions and concerns
-
www.innovations.ahrq.gov/news/newsletters/e-newsletter/883.html
October 01, 2023 - Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity … Hernandez-Boussard, Ph.D., M.P.H., M.S., a former member of AHRQ’s National Advisory Council, describe concerns … Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
May 01, 2017 - Listening and Explaining1
Staff should ask about and listen to the patient’s and family’s needs and concerns … to, respect, and act on what the patient and family say
Help the patient and family articulate their concerns … Assessing the level of patient understanding and helping the patient or family ask questions or voice concerns … ongoing during the followup investigation
Provide a designated contact person for patient and family concerns