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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/covid19-vaccine-confidence-learning-guide-leadership.pdf
June 30, 2021 - are critical tools in protecting
nursing home staff and residents from COVID-19, but staff may have concerns … Today we are going to provide an overview of COVID-19 vaccine concerns, share facts to help you learn … We want to be sure our staff who have
concerns or doubts about the vaccine can receive the answers they
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
May 01, 2017 - Listening and Explaining1
Staff should ask about and listen to the patient’s and family’s needs and concerns … to, respect, and act on what the patient and family say
Help the patient and family articulate their concerns … Assessing the level of patient understanding and helping the patient or family ask questions or voice concerns … ongoing during the followup investigation
Provide a designated contact person for patient and family concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - Listen to and honor the patient and family’s goals, preferences, observations, and
concerns. … • Invite the patient and family to use the white board in the room to
write questions or concerns … • Ask open-ended questions to elicit questions and concerns
• Use the Be Prepared to Go Home Checklist … In adapting the materials for your hospital, make sure to
address those specific concerns. … • Mandatory staff trainings
addressed concerns and
set expectations.
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www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
May 01, 2017 - Learn how to use structured language to voice concerns. … If you see something that concerns you during this case, please speak up.” … The surgeon’s statement is, “Does anybody have any concerns? … If you see something that concerns you during this case, please speak up.” … Structured language lets people voice their concerns without being extreme.
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
May 01, 2023 - CUS is also a recommended tool to express concerns regarding the need for a medical interpreter when
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - In adapting the materials for your hospital, make
sure to address those specific concerns. … Although nurses may voice concerns about
shift report taking too long, it should be quick (no more than … • Mandatory staff trainings
addressed concerns and
set expectations. … Nurse
managers on 3-South conducted weekly huddles with staff to discuss challenges
and concerns. … Training addressed nurses’ concerns and emphasized key elements of
bedside shift report.
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www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-slides.html
June 01, 2017 - Short, standup meeting, typically once per day
Orients team to regular safety standard work, concerns … review safety performance
Opportunity to look ahead to patients scheduled for today , flagging safety concerns … staff
Technicians
Schedulers
Physicians
Slide 5: A Simple Huddle Agenda
Agenda
1.Safety concerns
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www.cpsi.ahrq.gov/hai/cauti-tools/ena-slides/case-study.html
October 01, 2015 - Since the order has already been written, how will you address your concerns to the attending physician … Slide 140
How will you address your concerns with the attending physician? … Slide 141
How will you address your concerns with the attending physician?
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www.cpsi.ahrq.gov/ncepcr/tools/assessments/health-5.html
September 01, 2013 - Tell patients that the information will help to identify potential health concerns, and, if needed, … agree on a plan of action to address these concerns. … part of any systematic health assessment activity, patients also want a place to state what health concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/covid19-vaccine-confidence-curriculum-learning-guide-staff.pdf
March 01, 2021 - However, staff may
have questions or concerns about the safety of the vaccines or be hesitant to take … Remind staff that this is a
safe space for sharing concerns and asking questions. … Today we are beginning a short, five-part series to review and discuss common
questions and concerns … Huddle Wrap-Up
ASK:
Does anyone have any other questions or concerns about vaccine safety that I … o Be sure to ask if they have any ongoing questions or concerns that need to be reviewed.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - Office-Based Care
10
The Assertive Statement
Respect and support authority while clearly asserting concerns … approach for managing and resolving conflict:
D — Describe the specific situation
E — Express your concerns
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www.cpsi.ahrq.gov/research/findings/making-healthcare-safer/mhs4/index.html
April 01, 2024 - harms and patient safety practices to reduce the risk for medical errors, misdiagnosis, and privacy concerns … harms and patient safety practices to reduce the risk for medical errors, misdiagnosis, and privacy concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/communication-observation-form.docx
March 01, 2024 - questions to encourage the patient and companions to participate in the conversation and voice their concerns
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www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
July 01, 2023 - Listening and Explaining 1
Staff should ask about and listen to the patient's and family's needs and concerns … Help the patient and family articulate their concerns when needed. … Assessing the level of patient understanding and helping the patient or family ask questions or voice concerns … Provide a designated contact person for patient and family concerns.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
May 24, 2013 - :
• Give you timely and complete
information about your care
• Ask about and listen to
your concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - You may have other questions or concerns that are not in this checklist. … hospital stay, your doctors and nurses will make sure to answer your questions and talk to you about your concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
June 12, 2017 - their families
• Assess residents’ preference regarding involvement
• Ask residents about their concerns … plan of care (e.g.,
schedule and attend appointments as directed)
• Ask questions and/or voice any concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - track of and understand information about your health
Make sure your health care team is aware of any concerns … Important contact information
If you have questions or concerns about the quality or safety of your care
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www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Thank the patient or family for raising concerns.
Invite questions. … Explaining
Say:
L&D staff should ask about and listen to the patient's and family's needs and concerns … Help the patient and family articulate their concerns. … assess level of patient understanding and help the patient or family ask additional questions or voice concerns … Advise the patient and family of a designated contact person for their questions and concerns.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_learning_benchmarks.pdf
April 24, 2017 - needs to speak up anyway if
concerned
15
B-1
C
B
Speak up about any resident concerns