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www.cpsi.ahrq.gov/talkingquality/explain/support/provide-access.html
January 01, 2023 - able to provide is access to an informed individual who can answer users' questions, address their concerns … Make sure they know where to get information on related questions and concerns that consumers may raise … Give intermediaries an opportunity to share their own concerns, including problems their clients have
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - What questions or concerns do you have about bedside shift report? … - What questions or concerns do you have about bedside shift report?
… Semi-private rooms / HIPAA concerns (next slide).
20
Strategy 3: Nurse Bedside Shift Report Training … Strategy 3: Nurse Bedside Shift Report Training (Tool 3)
21
Addressing HIPAA concerns
Health information … Identify the patient and family’s needs or concerns.
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www.cpsi.ahrq.gov/ncepcr/tools/assessments/health-2.html
September 01, 2013 - identify your practice's priorities in two areas: the type of patients you want to focus on and the health concerns … What specific health concerns do you want to more systematically ask the above patients about? … .
___ Other health behaviors, risks, or concerns: _______________________________________
_______ … Which care team members can help to identify resources for patients for specific health concerns?
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
May 24, 2013 - will:
• Give you timely and complete information about
your care
• Ask about and listen to your concerns … Please ask questions, share what you know, and let your
health care team know about your needs and concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
May 01, 2017 - staff will—
· Give you timely and complete information about your care
· Ask about and listen to your concerns … Please ask questions, share what you know, and let your health care team know about your needs and concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
March 07, 2019 - Be persistent, be persuasive, and provide the data or evidence for your concerns. … The Assertive Statement
Respect and support authority while clearly asserting concerns and suggestions … Support
‹#›
13
To be an effective advocate, a team member must be able to assert their thoughts or concerns … support the authority of the team leader while clearly asserting their suggestions or communicating concerns … When the clinical situation dictates that the medical team member must be assertive and address concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
May 01, 2017 - In the last 6 months, did you talk with this provider about any health questions or concerns? … In the last 6 months, how often did this provider show interest in your questions or concerns? … how often did this provider give you easy to understand information about these health questions or concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-facilitator-guide-maternal-equity.pdf
August 30, 2023 - Lessons Learned
• How to use CUS words to express safety concerns in a professional way.
• The importance
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
February 10, 2011 - staff will:
Give you timely and complete information about your care
Ask about and listen to your concerns … Please ask questions, share what you know, and let your health care team know about your needs and concerns
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Identify the patient’s/family’s key concerns.
■ Actively listen to the patient. … Utilize effective communication strategies
■ Show sincere interest in the patient’s questions and concerns
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www.cpsi.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - , issues or expectations of the day and then make specific plans to address the concerns, issues, and … of teamwork and collaboration and provides an opportunity for team members to speak up if they have concerns … If so, do these teams conduct Briefs to review any safety or care concerns? What does it look like? … The nurses' assessment of the resident frames the concerns that prompted the nurse to call the physician … The provider should wait for a response and listen carefully to any concerns shared by the resident and
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www.cpsi.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - Ask:
How did the nurse address the patient's and family member's questions and concerns? … Thank the patient and family for raising concerns
Patients and their families must feel comfortable … When hospital staff members take concerns seriously, the patient and family likely will be more inclined … L equals L isten to and honor the patient's and family's goals, preferences, observations, and concerns … Advise the patient and family of a designated contact person for their questions and concerns.
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www.cpsi.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
March 01, 2017 - Watch this video to see a demonstration of staff listening to the concerns of a family member. … and including these concerns in the residents' care plan. … What did the staff do to include the resident and family concerns in the resident's plan of care. … Helping residents articulate concerns. … How did the nurse manager address the family member's concerns?
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Clearly asserts concerns and suggestions. … Express how the situation makes you feel/what your concerns are.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/implement-staff-vaccination-program.pdf
March 01, 2022 - Encourage the leadership team to have an open-door policy or offer private
appointments to discuss concerns … Provide an email address for staff to send questions or concerns. Respond to emails
quickly.
e. … Use AHRQ’s resources to address staff members’ concerns related to the COVID-19
vaccine. … Vaccine Confidence
Among Nursing Home Staff (AHRQ)
Resources to address nursing home staff members’ concerns
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
May 01, 2023 - In teams where it is understood and supported, it can enable any team member to raise concerns about … If you receive a challenge from another team member, it is your responsibility to acknowledge the concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
July 22, 2021 - • Analysis of Patient Complaints for Diagnosis-Related Concerns:
Paper discusses potential ideas … for using patient-generated data,
specifically patient complaints in diagnostic-related concerns.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - In this case, it is important that the provider clarifies the daughter’s concerns. … Listening and addressing the daughter’s concerns and then reassuring her that her mother looks stable … helps acknowledge and initially alleviate the daughter’s concerns. … E = Express your concerns about the action.
S = Suggest other alternatives. … Express your concerns about the action.
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www.cpsi.ahrq.gov/funding/process/grant-app-basics/hsubjects.html
August 01, 2018 - modification of the research plan section of the application required by the IRB or to address human subjects concerns … A code 44 means the application is unacceptable due to human subject protections concerns and prevents … When all concerns are resolved, the Agency changes the code to 54—funds may be awarded and you may enroll
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support-ig.pptx
January 20, 2006 - Be persistent, be persuasive, and provide the data or evidence for your concerns. … support the authority of the team leader while clearly asserting their suggestions or communicating concerns … When the clinical situation dictates that the medical team member must be assertive and address concerns … challenged by a team member or patient or family member, it is your responsibility to acknowledge the concerns … DESC is a mnemonic for the following actions:
D = Describe the specific situation;
E = Express your concerns