-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket-apa_immsched.pdf
December 13, 2013 - If you have any concerns about vaccines, ask the doctor caring for your baby.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - will:
0TGive0T you timely and complete information about your care
0TAsk0T about and listen to
your concerns
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
May 22, 2013 - stay, your doctors and
nurses will make sure to answer your
questions and talk to you about your
concerns … You may have other questions or concerns
that are not in this checklist.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-II-SOPS-ASC-DatabaseReport.pdf
December 01, 2021 - start of procedures, the doctor encouraged all team members to
speak up at any time if they had any concerns … percent
positive response for the item “Immediately after procedures, team members discussed any
concerns … (Item G2) 81% 76% 74% 73%
Immediately after procedures, team members discussed any concerns for
patient … (Item G2) 77% 73% 76% 74%
Immediately after procedures, team members discussed any concerns
for patient … (Item G2)
85% 68% 68% 73%
Immediately after procedures, team members discussed
any concerns for
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-ii-sops-asc-database-report.pdf
January 01, 2020 - start of procedures, the doctor encouraged all
team members to speak up at any time if they had any concerns … Immediately after procedures, team members discussed any concerns
for patient recovery. … Immediately after procedures, team members discussed any
concerns for patient recovery. … Immediately after procedures, team
members discussed any concerns for patient
recovery. … Immediately after procedures, team members
discussed any concerns for patient recovery.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-component-kit.docx
May 01, 2017 - As part of the standard huddle agenda, staff raise safety concerns from the previous day, anticipate
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - Reassure the patient and family by
providing information
• Thank the patient or family for raising
concerns … Engagement 6
SAY:
L&D staff should ask about and listen to the
patient’s and family’s needs and concerns … • Help the patient and family articulate
their concerns. … assess level of patient
understanding and help the patient or
family ask additional questions or voice
concerns … • Advise the patient and family of a
designated contact person for their
questions and concerns.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.docx
May 01, 2017 - You should also be persistent and persuasive, providing evidence or data to support your concerns. … Slide 18
SAY:
You should voice your concerns using advocating and asserting statements at least twice … If you are challenged by a team member, you must acknowledge the concerns and not ignore the person. … E stands for express—Express your concerns about the action. … providers how and where they want to improve communication,
Select a tool that best addresses providers’ concerns
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement.pptx
May 01, 2017 - should assert their opinion in a firm and respectful manner, providing evidence or data to support their concerns … Describe the specific situation
Express your concerns about the action
Suggest other alternatives
Consensus … providers how and where they want to improve communication
Select a tool that best addresses providers’ concerns
-
www.cpsi.ahrq.gov/hai/tools/surgery/modules/implementation/audit-briefing-slides.html
December 01, 2017 - (e.g., ‘if anyone sees any problems, please speak up’)
Explicit opportunity for questions or concerns … Bleeding concerns, blood availability, and glycemic control? … Bleeding concerns (e.g., anticoagulant use).
Blood availability.
Allergies. … Slide 27: Examples of Debriefing Comments
Concerns or opportunities for improvement:
Scheduling
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - My supervisor, manager, or clinical leader takes action to address patient safety concerns that are … When staff in this unit speak up, those with more authority are open to their patient safety concerns
-
www.cpsi.ahrq.gov/teamstepps/officebasedcare/module6/office_support.html
September 01, 2015 - Contents
Slide 11: The Assertive Statement
Respect and support authority while clearly asserting concerns … approach for managing and resolving conflict:
D —Describe the specific situation
E —Express your concerns
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/invest-in-trust-guide.pdf
May 01, 2021 - Nursing home leadership should acknowledge CNAs’ concerns about
getting vaccinated. … ` Listen to their concerns and affirm that those things are in fact
frightening. … ` Use messages that apply to their specific concerns. … Health professionals
need to create safe spaces
for people to share their
concerns. … “You could talk to
your doctor about any
concerns you have.”
-
www.cpsi.ahrq.gov/patient-safety/patients-families/index.html
June 01, 2023 - Engaging Patients and Families in Their Health Care
AHRQ offers free tools to help prioritize concerns … setting, time is often limited and patients and family members who have prioritized their questions or concerns
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_slides_support.pptx
February 03, 2006 - Mutual Support
12
The Assertive Statement
Respectful and supportive of authority
Clearly asserts concerns … constructive approach for
managing and resolving conflict
D—Describe the specific situation
E—Express your concerns
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
May 01, 2017 - resources on the AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/huddle-emergency-dept-guide.pdf
August 31, 2023 - A huddle provides
team members with the opportunity to share ideas and concerns.
-
www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-comp-kit.html
June 01, 2017 - As part of the standard huddle agenda, staff raise safety concerns from the previous day, anticipate
-
www.cpsi.ahrq.gov/research/findings/final-reports/ptflow/section2.html
July 01, 2018 - support change if they are involved in developing the solution and have the opportunity to voice their concerns … For example, nurses in the progressive care, cardiac step-down unit expressed concerns that the tool … importance of inpatient nurse managers taking a leadership role in championing the tool and addressing staff concerns
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc_2020_overview_infographic-v2.pdf
January 01, 2020 - any time.
76% of respondents reported that immediately after procedures, team members discussed any concerns