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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Identify the patient’s/family’s key concerns.
■ Actively listen to the patient. … Utilize effective communication strategies
■ Show sincere interest in the patient’s questions and concerns
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www.cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - , issues or expectations of the day and then make specific plans to address the concerns, issues, and … of teamwork and collaboration and provides an opportunity for team members to speak up if they have concerns … If so, do these teams conduct Briefs to review any safety or care concerns? What does it look like? … The nurses' assessment of the resident frames the concerns that prompted the nurse to call the physician … The provider should wait for a response and listen carefully to any concerns shared by the resident and
-
www.cahps.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - Ask:
How did the nurse address the patient's and family member's questions and concerns? … Thank the patient and family for raising concerns
Patients and their families must feel comfortable … When hospital staff members take concerns seriously, the patient and family likely will be more inclined … L equals L isten to and honor the patient's and family's goals, preferences, observations, and concerns … Advise the patient and family of a designated contact person for their questions and concerns.
-
www.cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
March 01, 2017 - Watch this video to see a demonstration of staff listening to the concerns of a family member. … and including these concerns in the residents' care plan. … What did the staff do to include the resident and family concerns in the resident's plan of care. … Helping residents articulate concerns. … How did the nurse manager address the family member's concerns?
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-15-16.pdf
March 12, 2018 - community
services
Care coordinator contact in the last 3 months
Care coordinator asked about concerns … community
services
Care coordinator contact in the last 3 months
Care coordinator asked about concerns
-
www.cahps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
May 01, 2023 - In teams where it is understood and supported, it can enable any team member to raise concerns about … If you receive a challenge from another team member, it is your responsibility to acknowledge the concerns
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
July 22, 2021 - • Analysis of Patient Complaints for Diagnosis-Related Concerns:
Paper discusses potential ideas … for using patient-generated data,
specifically patient complaints in diagnostic-related concerns.
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - In this case, it is important that the provider clarifies the daughter’s concerns. … Listening and addressing the daughter’s concerns and then reassuring her that her mother looks stable … helps acknowledge and initially alleviate the daughter’s concerns. … E = Express your concerns about the action.
S = Suggest other alternatives. … Express your concerns about the action.
-
www.cahps.ahrq.gov/funding/process/grant-app-basics/hsubjects.html
August 01, 2018 - modification of the research plan section of the application required by the IRB or to address human subjects concerns … A code 44 means the application is unacceptable due to human subject protections concerns and prevents … When all concerns are resolved, the Agency changes the code to 54—funds may be awarded and you may enroll
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-13-14.pdf
March 09, 2018 - coordinator contact in the last 3
months
FECC-4
42.4 49.8
Care coordinator asked about concerns … community
services
Care coordinator contact in the last 3 months
Care coordinator asked about concerns
-
www.cahps.ahrq.gov/data/qualityindicators/index.html
November 01, 2020 - the Federal, State, and local levels, with tools to assess their data, highlight potential quality concerns … Area-level QIs can be used as a "screening tool" to help flag potential healthcare access problems or concerns … including materials that improvement teams can use to identify and catalog quality and patient safety concerns
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - about their ability to take care of themselves
or the patient
– Hesitant to ask questions or raise concerns … teach back
• Listen to and honor the patient and family’s goals,
preferences, observations, and concerns … Let the patient and family know that they can use the
white board in the room to write questions or concerns … checklist and booklet as
a starting point for discussing the patient’s and family’s
questions and concerns … change immediately before discharge
• Patient unable to read, write, or articulate questions
or concerns
-
www.cahps.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - In this podcast, Rebecca Anhang-Price from the RAND Corporation talks about some common concerns and … and a policy researcher at the RAND Corporation and Rebecca and I will be talking about some common concerns … Dale Shaller: Well another issue that I know comes up quite often has to do with concerns about the
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - Listen to and honor the patient and family’s goals, preferences, observations, and concerns. … Invite the patient and family to use the white board in the room to write questions or concerns
Ask … In adapting the materials for your hospital, make sure to address those specific concerns. … Mandatory staff trainings addressed concerns and set expectations. … Nurse managers on 3-South conducted weekly huddles with staff to discuss challenges, address concerns
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 63.9* 40.6
last 3 months
Care coordinator asked about FECC-5 83.7 75.9* 83.3 82.1
concerns … 41.8 51.4* 60.0 35.8
the last 3 months
Care coordinator asked about FECC-5 83.9 75.9* 84.6 84.2
concerns
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.pdf
January 01, 2010 - Listen to and honor the patient’s and family’s goals,
preferences, observations, and concerns. … This process will include at least one meeting to discuss
concerns and questions with the patient, family
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.docx
January 01, 2010 - Listen to and honor the patient’s and family’s goals, preferences, observations, and concerns. … This process will include at least one meeting to discuss concerns and questions with the patient, family
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/ta/topicrefinement/ced-appendix2-comments.xlsx
October 12, 2022 - Other concerns about the current process CED note a lack of transparency, problems arising from the speed … More important to focus on how and when CED should be used, before revising study requirements (concerns … Does not address the inherent ethical, logistic, and health equity concerns that CED injects when applied … Haystack Does not address the inherent ethical, logistic, and health equity concerns that CED injects … for decisions delegated to and made by FDA or shared decision making between patient and clinician Concerns
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
February 19, 2014 - You should also be persistent and persuasive,
providing evidence or data for your concerns. … Each of these tools provides a mechanism whereby team
members are able to bring up ideas and concerns … When the situation dictates that the team member must
be assertive and address concerns regarding patient … It can easily be taught to patients and their families as a structured
way to communicate their concerns … E = Express your concerns about the action.
S = Suggest other alternatives.
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Low Scoring
Measures
Preventing Mistakes
and Helping You Report
Concerns
61%
of respondents reported … The lowest scoring measures were
Preventing Mistakes and Helping You Report Concerns (61 percent), and … Their Care 73%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report Concerns … /A N/A 73% 73%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report
Concerns … HCAHPS Survey Question Text Response Options
Measures
Preventing Mistakes and Helping You Report Concerns