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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Simmons_66.pdf
April 03, 2008 - negatively affect patient safety, likely occur at the microsystem
level.7, 8 Therefore, to capture safety concerns … and (4) the effort required to report an
error.12
Fear
In order to overcome employee fears and concerns … action related to reporting.7, 13, 14, 15
Employees must be made to feel safe to report so that safety concerns … Good Catch”
• Engaging team members in a fun, friendly competition as they report
identified safety concerns … system-level vulnerabilities found in the data.10
Challenges
Initially, many of the teams expressed concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/practice-facilitators-effectiveness-infographic.pdf
September 01, 2022 - Empower and guide practice staff to
implement changes themselves
Address Resistance to Change
Address concerns
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/guide-appcusp.pdf
December 01, 2017 - To
encourage staff to report safety concerns, consider placing a collection box or envelope in an accessible … level, the senior executive
stimulates discussions about safety, helps prioritize and solve safety concerns … The senior executive can help prioritize your perioperative unit’s safety concerns. … Collaborate with frontline providers to select a tool that can best address their
concerns. … The circulating nurse documents concerns on the debriefing form, and submits it to our
CUSP safety team
-
www.ahrq.gov/hai/cusp/modules/patient-family-engagement/alt-text-tab.html
September 01, 2013 - Patients and Families 1 (continued)
Ask about and listen to the patient and family’s needs and concerns … questions
Listen to, respect, and act on what the patient and family say
Help patients articulate their concerns … use teach-back
Listen to and honor the patient and family’s goals, preferences, observations, and concerns
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement.pptx
May 01, 2017 - should assert their opinion in a firm and respectful manner, providing evidence or data to support their concerns … Describe the specific situation
Express your concerns about the action
Suggest other alternatives
Consensus … providers how and where they want to improve communication
Select a tool that best addresses providers’ concerns
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/antibiotic-stewardship/case-study.html
March 01, 2017 - tool SBAR ( S ituation, B ackground, A ssessment, R ecommendation), develop a response to Johnny's concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support-speaker-notes.pdf
July 01, 2023 - • Best done respectfully but firmly
• Firmly assert your concerns and suggestions for doing it differently … Your team members will be more likely to listen to you when you’re respectful but back up
your concerns … If you personally are challenged by a team member, it is your responsibility to acknowledge the concerns … In this scene, we will analyze how to use the Two‐Challenge Rule to assert a position
and concerns in … DESCR is a mnemonic for:
• D – Describing the specific situation
• E – Expressing your concerns about
-
www.ahrq.gov/sites/default/files/2024-07/aboumatar-report.pdf
January 01, 2024 - They need to have their questions answered,
their concerns heard, and their opinions considered. … Surfaced patient concerns are addressed in real time by
notifying a member of leadership team of the … Leaders contact the patient immediately to address
questions/concerns. … Pharmacists respond to patients with medication
related questions/concerns. … RN is responsible for addressing any patient concerns.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/prescribers-slides.pptx
June 01, 2021 - PowerPoint Presentation
Communicating Infectious Concerns With Antibiotic Prescribers
Long-Term Care … professionals reported feeling pressure to give a medication
They could not effectively communicate their concerns … Prescribers
23
AHRQ Safety Program for Improving Antibiotic Use
Long-Term Care
Communicating Infectious Concerns
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/integrating-teamwork-tools-cusp-efforts-transcript.html
December 01, 2017 - It's not giving up on that first try, but it's going back for the second and really making your concerns … Concerns about being able to toilet patients due to high workload. … Express concerns about unneeded catheter insertion or retention. … the patient's daughter and orders a urinary catheter after the family's request for one, due to their concerns … Despite her concerns, the nurse places the catheter because the physician made it clear that the family
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/integrating-teamwork-tools-into-cusp-efforts-transcript.docx
April 07, 2015 - It's not giving up on that first try, but it's going back for the second and really making your concerns … Concerns about being able to toilet patients due to high workload. … Express concerns about unneeded catheter insertion or retention. … the patient's daughter and orders a urinary catheter after the family's request for one, due to their concerns … Despite her concerns, the nurse places the catheter because the physician made it clear that the family
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-fac-guide.html
July 01, 2023 - You should also be persistent and persuasive, providing evidence or data to support your concerns. … Slide 19: Two-Challenge Rule
Say:
You should voice your concerns using advocating and asserting … If you are challenged by a team member, you must acknowledge the concerns and not ignore the person. … E stands for express—Express your concerns about the action. … Select a tool that best addresses providers' concerns.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support.pptx
July 01, 2023 - Best done respectfully but firmly
Firmly assert your concerns and suggestions for doing it differently … Your team members will be more likely to listen to you when you’re respectful but back up your concerns … If you personally are challenged by a team member, it is your responsibility to acknowledge the concerns … In this scene, we will analyze how to use the Two-Challenge Rule to assert a position and concerns in … DESCR is a mnemonic for:
D – Describing the specific situation
E – Expressing your concerns about the
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-items.pdf
January 01, 2015 - start of procedures, the doctor encouraged every team member to speak up at any time if they had
any concerns … Immediately after procedures, team members discussed any concerns for patient recovery.
3
-
www.ahrq.gov/hai/cusp/toolkit/content-calls/conflict-resolution-slides/slides.html
October 01, 2014 - D Describe the specific situation
E Express your concerns about the action
S Suggest other alternatives … --If you are upset about delays or other patient care issues, pull me aside and I will address your concerns
-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-pdsa-form.html
June 01, 2017 - Identify who will write down concerns from previous day and concerns for current day.
-
www.ahrq.gov/prevention/guidelines/tobacco/clinicians/presentations/2008update-full/slide72.html
October 01, 2014 - patient's disease status or risk, family or social situation (e.g., having children in the home), health concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-brown.pdf
January 01, 2000 - Obtaining High Response Rates
• Contact rates
• Trust in organizations conducting surveys
• Privacy concerns
-
www.ahrq.gov/practiceimprovement/delivery-initiative/abstract-williams.html
December 01, 2017 - The evaluation documented numerous barriers to implementation, including concerns about risk and administrative
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/advisorycouncil/advisorycouncil.pdf
April 01, 2008 - • Conduct a patient focus group to identify the primary safety concerns
of the organization’s target … • Conduct a staff focus group to identify the primary safety concerns of
the organization’s staff. … Concerns that patients will use the
council as an opportunity to vent
complaints. … Concerns about negative
repercussions—legal or
otherwise—on the staff and
organization. … • Voice your concerns at the meeting.