-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Reassure the patient and family by providing information
· Thank the patient or family for raising concerns … questions
Slide 11
SAY:
L&D staff should ask about and listen to the patient’s and family’s needs and concerns … Help the patient and family articulate their concerns. … assess level of patient understanding and help the patient or family ask additional questions or voice concerns … progresses.
· Advise the patient and family of a designated contact person for their questions and concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-203-section-6-b-workgroup.pdf
September 18, 2014 - Because of
funding, timelines, and the complexity of concerns regarding these measures, the AMA has … There were concerns about how this was captured in the EMR. … baseline screen; not necessary to conduct within 24 hours – just early in the PICU stay (Timeframe
Concerns … admission for all patients, but rather for longer-stay
patients or patients with malnutrition (Timeframe Concerns … discharge from the PICU if the baseline screen is conducted within 24 hours of
admission (Timeframe Concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-199-section-6-b-pmcoe-picu-expert-workgroup.pdf
September 18, 2014 - Because of
funding, timelines, and the complexity of concerns regarding these measures, the AMA has … There were concerns about how this was captured in the EMR. … baseline screen; not necessary to conduct within 24 hours – just early in the PICU stay (Timeframe
Concerns … admission for all patients, but rather for longer-stay
patients or patients with malnutrition (Timeframe Concerns … discharge from the PICU if the baseline screen is conducted within 24 hours of
admission (Timeframe Concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-200-section-6-b-expert-workgroup.pdf
September 18, 2014 - Because of
funding, timelines, and the complexity of concerns regarding these measures, the AMA has … There were concerns about how this was captured in the EMR. … baseline screen; not necessary to conduct within 24 hours – just early in the PICU stay (Timeframe
Concerns … admission for all patients, but rather for longer-stay
patients or patients with malnutrition (Timeframe Concerns … discharge from the PICU if the baseline screen is conducted within 24 hours of
admission (Timeframe Concerns
-
www.ahrq.gov/patient-safety/reports/hotline/summary.html
May 01, 2016 - adverse events, to identify the preferred terminology to be used in reporting, and to understand consumer concerns … This project highlighted several challenges inherent in involving consumers in reporting about safety concerns … mechanisms such as patient experience surveys and complaint departments and information about patient safety concerns … worried that there would not be sufficient bandwidth to respond appropriately to all reported patient concerns … health care organizations and prompted them to reach out to those patients and to directly address their concerns
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - care
9
Strategy 2: Communicating to Improve Quality Training (Tool 6)
Adapt this slide to include concerns … Listen carefully to concerns and respond in a positive manner when they ask questions or share information … (continued)
Ask about and listen to the patient and family’s needs
and concerns:
Use open-ended questions … By learning about their concerns and anxieties, you can help them successfully navigate the experience … Jack and Emily feel as though Jack’s symptoms and concerns were taken seriously
The doctor learns as
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - Listen to and honor the patient and family’s goals, preferences, observations, and
concerns. … • Invite the patient and family to use the white board in the room to
write questions or concerns … • Ask open-ended questions to elicit questions and concerns
• Use the Be Prepared to Go Home Checklist … In adapting the materials for your hospital, make sure to
address those specific concerns. … • Mandatory staff trainings
addressed concerns and
set expectations.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/2022-HSOPS-WPS-database-report-appendix-508.pdf
January 01, 2022 - (Item WPE2) 34% 43% 77%
Hospital management takes action to address provider and staff
concerns about … (Item WPE2) 76% 72% 45%
Hospital management takes action to address provider and staff
concerns about … (Item WPE2)
63% 80%
Hospital management takes action to address provider and staff
concerns about … (Item WPC5*) 75% 76%
Workplace Safety and Reporting % Strongly Agree/Agree
I can report my concerns … (Item WPE2) 74% 65% 67% 71%
Hospital management takes action to address provider and staff
concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-yount.pdf
January 01, 2023 - Support for Workplace Safety
Average % Positive Response
My supervisor encourages staff to report their concerns … provides adequate resources to ensure the safety
of staff 69
Management takes action when staff report concerns … “Upper management does
not seem to take staff
[concerns]/complaints
seriously. … Workplace Safety Reporting
Average % Positive Response
(Strongly Agree/Agree)
Staff can report their concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
May 01, 2017 - Listening and Explaining1
Staff should ask about and listen to the patient’s and family’s needs and concerns … to, respect, and act on what the patient and family say
Help the patient and family articulate their concerns … Assessing the level of patient understanding and helping the patient or family ask questions or voice concerns … ongoing during the followup investigation
Provide a designated contact person for patient and family concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - In adapting the materials for your hospital, make
sure to address those specific concerns. … Although nurses may voice concerns about
shift report taking too long, it should be quick (no more than … • Mandatory staff trainings
addressed concerns and
set expectations. … Nurse
managers on 3-South conducted weekly huddles with staff to discuss challenges
and concerns. … Training addressed nurses’ concerns and emphasized key elements of
bedside shift report.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/antibiotic-prescribing-slides.pptx
September 01, 2022 - Social Determinants of Antibiotic Prescribing
Factors that impact antibiotic decisions include—16,17
Concerns … about relationships with colleagues
Concerns about relationships with patients
Antibiotic stewardship … implementation can help navigate these concerns
17
Focus on Antibiotic Prescribing
AHRQ Safety
-
www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/covid19-vaccine-confidence-learning-guide-leadership.pdf
June 30, 2021 - are critical tools in protecting
nursing home staff and residents from COVID-19, but staff may have concerns … Today we are going to provide an overview of COVID-19 vaccine concerns, share facts to help you learn … We want to be sure our staff who have
concerns or doubts about the vaccine can receive the answers they
-
www.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
August 01, 2019 - collecting, verifying, or maintaining patient email addresses, and both patients and providers have privacy concerns … Narrative Analysis and Reporting
Responding to urgent medical concerns: Because of the emphasis … patient privacy and confidentiality be protected while still enabling clinicians to respond to patients’ concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
June 02, 2025 - stay, your doctors and
nurses will make sure to answer your
questions and talk to you about your
concerns … You may have other questions or concerns
that are not in this checklist.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/144-cusp-tip-sheet-engaging-surgeons.docx
April 01, 2025 - Explore their thoughts and concerns with an open mind. … Smith’s concerns and obtain his support for our MRSA and SSI prevention efforts?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-chartbook.pdf
January 01, 2024 - nurses, and
other providers
Low Scoring
Measures
Preventing Mistakes
and Helping You
Report Concerns … The lowest scoring measures were
Preventing Mistakes and Helping You Report Concerns (62 percent), and … Their Care 74%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report Concerns … 74% 75% 76% 67%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report
Concerns … /A N/A N/A 74%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report
Concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/workplace-safety-items-english.pdf
September 01, 2024 - My supervisor encourages staff to report their
concerns about workplace safety ................... … Management takes action when staff report
concerns about workplace safety ....................... … Staff can report their concerns about workplace
safety without fear of negative consequences ....
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
June 02, 2025 - :
• Give you timely and complete
information about your care
• Ask about and listen to
your concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/multiple/Calibrate-Dx-Clinical-Leaders-Guide.pdf
September 01, 2022 - Be ready to
address concerns about how information generated through the activity might be shared and … and the Revised Safer Dx Instrument, as they will likely become
the point person for questions and concerns