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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Identify the patient’s/family’s key concerns.
■ Actively listen to the patient. … Utilize effective communication strategies
■ Show sincere interest in the patient’s questions and concerns
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-2-slides.pptx
June 02, 2025 - Ask patients about their concerns.
Speak to them in lay terms. … Treat patients and family caregivers as distinct, with different information, preferences, and concerns … Asking questions and voicing any concerns regarding their care. … Express concerns.
Elicit input and answer patient questions when appropriate.
-
www.ahrq.gov/sites/default/files/2025-05/fraser-dunagan-report.pdf
January 01, 2025 - Error-related
concerns varied by key patient and hospital characteristics. … will allow them to voice concerns about their safety. … them to voice concerns about their
safety. … Patient concerns about medical
errors the Emergency Departments. … Patients’ concerns about medical errors during
hospitalization.
-
www.ahrq.gov/news/newsroom/case-studies/ktcquips89.html
October 01, 2014 - "Pharmacists use their expertise to review orders from the acute care hospital; identify concerns about … dosages, duplication, scheduling, interactions, allergies, and routes of administration; and bring these concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
June 02, 2025 - 63.9* 40.6
last 3 months
Care coordinator asked about FECC-5 83.7 75.9* 83.3 82.1
concerns … 41.8 51.4* 60.0 35.8
the last 3 months
Care coordinator asked about FECC-5 83.9 75.9* 84.6 84.2
concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/clinician-info-poster.pdf
June 02, 2025 - § Review the Patient Prep Card to ensure that you understand the patient’s concerns
and goals. … patients and their families:
§ Prepare to be engaged in their health care appointment.
§ Prioritize the concerns
-
www.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil3.html
April 01, 2018 - Conduct a patient focus group to identify the primary safety concerns of the organization's target audience … Conduct a staff focus group to identify the primary safety concerns of the organization's staff. … Concerns about being active participants and contributors. … Concerns that patients will use the council as an opportunity to vent complaints. … Concerns about negative repercussions—legal or otherwise—on the staff and organization.
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/healthit-ed-2.html
February 01, 2021 - Other concerns relate to patients’ ability to interpret test results and access their healthcare team … For example, the ED is not structured in a way that allows postvisit followup, and research has shown concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/expanding-cardiac-rehab-implementation-guide.pdf
December 01, 2022 - .......................................................................10
Recognizing Stakeholder Concerns … ........................................................................10
Addressing Stakeholder Concerns … Figure 8 provides potential responses to stakeholder concerns. … Figure 8: Responses to Common Stakeholder Concerns
Concerns Potential Responses
Need for HYCR Published … What matters to each stakeholder and how can you address their priorities or concerns?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appa-final508.pdf
June 02, 2025 - appointment because there will not be time to discuss both their current
complaint and all their nonurgent concerns … � The clinician can use the Note Sheet to help guide the visit and ensure the patient’s goals
and concerns … Provide enough time to answer questions and discuss
any concerns.
5.
-
www.ahrq.gov/research/findings/final-reports/ssi/ssiapa.html
April 01, 2018 - Additional items, questions/concerns, or comments. … Additional items, questions/concerns, or comments. … Additional items, questions/concerns, or comments. … Additional items, questions/concerns, or comments. … Additional items, questions/concerns, or comments.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/102-how-integrate-cusp-approach-guide.docx
October 01, 2024 - environment where they have a core team to whom and a forum where they can bring forward and own their concerns … a patient can provide a valuable perspective on how they would like to be cared for, give voice to concerns … This transparency helps staff understand why certain issues are prioritized, especially if their own concerns … input, to monitor the progress of implemented solutions, and to keep you updated of new or developing concerns … Safety Assessment and that their input is valuable and will be used to prioritize and address safety concerns
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - In the last 6 months, did you talk with this provider about any health questions or concerns? … In the last 6 months, how often did this provider show interest in your questions or concerns? … how often did this provider give you easy to understand information about these health questions or concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-teach-back-inpatient-medical-guide.pdf
June 02, 2025 - The
interpreter allows the patient and family to listen and ask questions without concerns about
misinterpretation
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - In this case, it is important that the provider clarifies the daughter’s concerns. … Listening and addressing the daughter’s concerns and then reassuring her that her mother looks stable … helps acknowledge and initially alleviate the daughter’s concerns. … E = Express your concerns about the action.
S = Suggest other alternatives. … Express your concerns about the action.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/NH-WPS-Pilot-Study-Overall-Results-2023.pdf
January 01, 2023 - Supervisor Support for Workplace Safety
My supe rvi sor encourages st aff t o report the ir concerns … (Item WPF2) 44% 37% 81%
Management takes action when staff report concerns about workplace
safety. … (Item WPF2) 64% 79%
Management takes action when staff report concerns about workplace safety. … (Item WPF2)
71% 64% 60%
Management takes action when staff report concerns about workplace
safety … (Item WPF2) 76% 70% 64% 71% 69%
Management takes action when staff report concerns about
workplace
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module6-mutual-support.pptx
January 10, 2022 - Be persistent, be persuasive, and provide the data or evidence for your concerns.
… The member being challenged must acknowledge
the concerns.
15
The two-challenge rule empowers all … Examples: missing lab results, orders that seem inconsistent with the care plan, concerns or questions … E—Express your concerns about the action.
S—Suggest other alternatives. … E — Express your concerns about the action.
S — Suggest other alternatives.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module6-presenters-notes.pdf
January 10, 2022 - Be
persistent, be persuasive, and provide the data or evidence for your concerns. … To be effective advocates, team members must be able to assert their concerns. … The member being challenged must acknowledge
the concerns. … E—Express your concerns about the action.
S—Suggest other alternatives. … E — Express your concerns about the action.
S — Suggest other alternatives.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
July 01, 2023 - Listening and Explaining 1
Staff should ask about and listen to the patient's and family's needs and concerns … Help the patient and family articulate their concerns when needed. … Assessing the level of patient understanding and helping the patient or family ask questions or voice concerns … Provide a designated contact person for patient and family concerns.
-
www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/implement-staff-vaccination-program.pdf
March 01, 2022 - Encourage the leadership team to have an open-door policy or offer private
appointments to discuss concerns … Provide an email address for staff to send questions or concerns. Respond to emails
quickly.
e. … Use AHRQ’s resources to address staff members’ concerns related to the COVID-19
vaccine. … Vaccine Confidence
Among Nursing Home Staff (AHRQ)
Resources to address nursing home staff members’ concerns