-
www.ahrq.gov/sites/default/files/wysiwyg/research/publications/pubcomguide/section1-toolkitchecklists-update-062119.docx
June 01, 2019 - If you answer “no” to any items, resolve any concerns or consider a product other than a toolkit.
1. … If you answer “no” to any of the items, determine how to resolve any concerns.
1. … If you answer “no” to any items, resolve any concerns.
Organization Considerations
1.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/13-identifying-stakeholders-analysis.docx
June 01, 2023 - Ask them about their impression of the program or if they have any concerns or ideas to improve effectiveness … Prioritize and address stakeholder concerns. … You can use your multidisciplinary team to develop plans to address key stakeholder concerns.
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-15-16.pdf
June 02, 2025 - community
services
Care coordinator contact in the last 3 months
Care coordinator asked about concerns … community
services
Care coordinator contact in the last 3 months
Care coordinator asked about concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/prescribers-facilitator-guide.docx
June 01, 2021 - AHRQ Safety Program for Improving Antibiotic Use
1
Communicating Infectious Concerns With Antibiotic … Prescribers
Long-Term Care
Slide Title and Commentary
Slide Number and Slide
Communicating Infectious Concerns … Antibiotic Prescribers
Long-Term Care
SAY:
Welcome to the presentation titled “Communicating Infectious Concerns … Slide 22
Key Points
SAY:
We have now completed the presentation “Communicating Infection Concerns … It covers the material for Communicating Infectious Concerns With Antibiotic Prescribers.
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
March 01, 2017 - Watch this video to see a demonstration of staff listening to the concerns of a family member. … and including these concerns in the residents' care plan. … What did the staff do to include the resident and family concerns in the resident's plan of care. … Helping residents articulate concerns. … How did the nurse manager address the family member's concerns?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
June 02, 2025 - about their ability to take care of themselves
or the patient
– Hesitant to ask questions or raise concerns … teach back
• Listen to and honor the patient and family’s goals,
preferences, observations, and concerns … Let the patient and family know that they can use the
white board in the room to write questions or concerns … checklist and booklet as
a starting point for discussing the patient’s and family’s
questions and concerns … change immediately before discharge
• Patient unable to read, write, or articulate questions
or concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Lavelle_33.pdf
March 12, 2008 - An unanticipated
benefit of the in-situ, simulation-based education was the discovery of 40 safety concerns … When considering how to improve care of these patients, three concerns were identified:
1. … Three critical safety concerns were noted across all clinics:
• Most staff did not understand the … We would not have identified the majority of the safety concerns noted in Table 2
had we offered the … The program format can be readily adapted to address
other patient safety concerns.
-
www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/implementing-cms-measure-slides.pdf
May 13, 2025 - CPHQ, CIC, FAPIC
Executive Director, Total Systems Safety, ECRI
Escalating Patient
Reported Safety Concerns … Beginning
• Making Progress
• Significant Impact
• Exemplary Performance
15
Escalating Patient Safety Concerns … Speaker Welcome
Escalating Patient Reported Safety Concerns
How Does ECRI and the ISMP PSO Support … the CMS Patient Safety Structural Measure
National Action Plan Assessment
Escalating Patient Safety Concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/new-sops-workplace-safety-zebrak.pdf
July 22, 2022 - Response
My supervisor, manager, or clinical leader encourages
providers and staff to report their concerns … “I feel I cannot express
concerns without the
Director verbally being
abusive or vindictive if
she … Hospital management takes action to address provider and
staff concerns about workplace safety.
41 … Workplace Safety and Reporting
Average % Positive Response
(Strongly Agree/Agree)
I can report my concerns … strong culture of
safety and continuous
improvement processes
in place to identify and
address concerns
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/tool-examples.docx
March 01, 2017 - Because of ties the senior leaders had with facility administration, the team was able to relay their concerns … processes
· Encouraging an environment of mutual respect, and making the team feel safe to discuss their concerns … resulted in the development of safety training and events the nurses felt would best address their concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
September 01, 2022 - Decisions
Patients want to feel
HEARD1-3
• Say: “What I am hearing you say is [repeat the main
concerns … • Nod your head to indicate you are listening and
acknowledging the concerns.
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-test-result-communication2.html
July 01, 2024 - Delayed release of results to the portal is allowed in a few cases, including information security concerns … The Cures Act has raised concerns that patients may become upset or confused by disclosure of sensitive
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-13-14.pdf
June 02, 2025 - coordinator contact in the last 3
months
FECC-4
42.4 49.8
Care coordinator asked about concerns … community
services
Care coordinator contact in the last 3 months
Care coordinator asked about concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/patrick-mccabe.pdf
June 02, 2025 - – No urgency to investigate finding better quality care, even
when they admit to having concerns about … New health care plan
Changes in
Health Status or
Significant Diagnosis
• New health needs and
concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Patrick_McCabe.pdf
June 02, 2025 - – No urgency to investigate finding better quality care, even
when they admit to having concerns about … New health care plan
Changes in
Health Status or
Significant Diagnosis
• New health needs and
concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/overview-cuspmvp-slides.pptx
January 01, 2017 - achieve excellence in patient safety and quality
We believe in our power to speak up when we have safety concerns … system factors that can negatively impact care
Identify defects
Learn from staff reports of safety concerns … lenses to see system problems
Incorporating an SSA collection box
To encourage staff to report safety concerns … Address the top two or three concerns. … Now, ask:
What specific actions can you take to avoid or manage these concerns?
-
www.ahrq.gov/patient-safety/reports/hotline/design2.html
May 01, 2016 - team intended for the hotline to enable patients and caregivers to voluntarily report their safety concerns … We focused on event type (e.g., medication or device concerns, clinician or facility concerns), reporting … Participants agreed that three categories of patient safety concerns were understandable and sufficient … The reporting form is formatted with skip patterns to allow for reporting concerns that are considered … should be reported to the hotline, the types of concerns that should not be reported to the hotline,
-
www.ahrq.gov/patient-safety/reports/engage/choosing.html
April 01, 2018 - they can write down what they would like to discuss during the office visit: their questions, their concerns … Prepared if you want to ensure that your patients ask you any questions they have and communicate their concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
May 01, 2017 - staff will—
· Give you timely and complete information about your care
· Ask about and listen to your concerns … Please ask questions, share what you know, and let your health care team know about your needs and concerns
-
www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/research/person-centered-prevent-care-summary.pdf
December 01, 2023 - As part of the TEP meetings, we also facilitated discussions about the
uses of and concerns with a … Concerns about how a list of high-priority CPS would be used beyond AHRQ’s intended
use. … TEP members also expressed
concerns that using the list as an “all or none” composite measure may not … for the list,
beyond AHRQ’s intended use, challenges with the process of prioritizing services, and concerns