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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide.html
May 01, 2017 - Addressing Physician Concerns With the Checklist ( Word File , 172 KB; Text Version )
This document … contains common concerns you might hear from physicians about the checklist and examples of responses … you can use to address these concerns.
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www.ahrq.gov/hai/cauti-tools/archived-webinars/patient-family-engagement-ed-slides.html
December 01, 2017 - PFE)
Consider these elements as you help promote PFE among patients, family members and staff:
Concerns … /fears: What are the unique concerns or issues? … Slide 9
PFE in the ED: Tips for Success
Ensure visible and supportive leadership
Identify concerns
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www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-implementation-guide.pdf
March 01, 2023 - An effective CC system
addresses individual patient needs and concerns that may impact their ability … to ensure
eligible patients are referred
• Screening patients for needs and concerns can help identify … • Are patients screened for needs and concerns?
• Who is communicating with the patient? … Identifying Patient Needs and Concerns
• The BEST ways to understand an individual’s unique needs are … Table 4: Common Challenges and Ways to Address Them
Challenges/Barriers/Concerns Possible Solutions
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - Ask open-ended questions to elicit the patient and family’s questions and concerns. … “Please ask if you have any questions or tell us any concerns you have.”
… Make sure to ask if they have any other questions or concerns that are not listed. … Repeat back the patient’s concerns in your own words to make sure you understand their concerns. … Patient is unable to read, write, or articulate questions or concerns.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/empower-staff-transcript.pdf
April 01, 2022 - They may feel that their concerns
are going to be brushed off. … respiratory therapists, and other people who are stakeholders in
patient care in the ICU discuss their concerns … traditional top of the hierarchy or the head of the team to listen actively, invite
questions and concerns … There might be some concerns there. How would you coach the doctor
to listen? … you communicate with that nurse is going to affect the way he or she will feel
about bringing up concerns
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/common-cold-slides.pptx
September 01, 2022 - using effective communication strategies
Common patient concerns include:
Wanting to feel that their … AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care
Communication: Validate Patient Concerns … AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care
10
Solution: Validate Patient Concerns … AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care
13
Communication: Other Patient Concerns … medical attention
Develop communication strategies for patients, such as validating the patient’s concerns
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/partner-care.html
July 01, 2023 - Ask about and listen to your concerns.
Explain things in a way that you can understand. … Please ask questions, share what you know, and let your health care team know about your needs and concerns
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-a.pdf
June 02, 2025 - 65.2% 65.7% <.001
Involving teens in care 64.4% 69.3% 70.6% 75.9% 70.3% 73.2% .08
Mistakes and concerns … 65.6% 66.6% <.001
Involving teens in care 65.3% 69.2% 71.4% 74.2% 70.1% 73.5% .30
Mistakes and concerns
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
June 02, 2025 - staff will:
Give you timely and complete information about your care
Ask about and listen to your concerns … Please ask questions, share what you know, and let your health care team know about your needs and concerns
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ahcptemplen.pdf
June 02, 2025 - {If applicable, include:}
TRY TO QUIT SMOKING: call [contact information]
7
Questions / Concerns … [patient name]Discharge Date: [discharge date
EACH DAY follow this schedule:MEDICINES
Questions / Concerns
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
August 01, 2022 - Designate an organizational contact person the patient and family can reach with questions or concerns … Identify the patient's/family's key concerns.
… Utilize effective communication strategies
SHOW sincere interest in the patient's questions and concerns
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
March 01, 2010 - the same topic
Source: Xu, Buta, Price, Elliott, Hays, Cleary; HSR 2014
39
www.ahrq.gov/cahps
Concerns … www.ahrq.gov/cahps
Background on Concerns about Unwelcome
Medical Advice
• Advice to quit smoking … communication than with
patients’ receipt of desired treatment
• No evidence to support policy-maker concerns … Outcomes
Veterans Administration (VA) Study of Heart Attack Patients
Reanalysis of Fenton Study
Concerns … Fenton Analyses
Reanalysis Methods
Results of Reanalysis
Frequently Raised Issues
Background on Concerns
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www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cuspmvp-slides.html
February 01, 2017 - We believe in our power to speak up when we have safety concerns and we share this belief with others … Identify defects:
Learn from staff reports of safety concerns, event reports, etc. … Incorporating an SSA collection box:
To encourage staff to report safety concerns. … Address the top two or three concerns. … Now, ask:
What specific actions can you take to avoid or manage these concerns?
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www.ahrq.gov/hai/tools/mvp/modules/cusp/engaging-sr-exec-slides.html
February 01, 2017 - Slide 9: Addressing Executive Concerns
Present the case for executive participation that is meaningful … Offer a reasonable timeframe to address concerns. … bird’s-eye view of safety challenges as well as meaningful evidence that familiarizes executive with concerns … Prioritize your units’ safety concerns with the support of your executive.
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
June 01, 2021 - Express your concerns about the action.
Suggest other alternatives. … Describe the specific situation
Express your concerns
about the action
Suggest other alternatives
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-slides.html
June 01, 2017 - Short, standup meeting, typically once per day
Orients team to regular safety standard work, concerns … review safety performance
Opportunity to look ahead to patients scheduled for today , flagging safety concerns … Technicians
Schedulers
Physicians
Slide 5: A Simple Huddle Agenda
Agenda
1.Safety concerns
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www.ahrq.gov/npsd/data/chartbook/index.html
February 01, 2025 - Formats for Event Reporting for Hospitals ( CFER-H, versions 1.1 and 1.2 ), including generic safety concerns … The second Chartbook focuses on Generic Patient Safety Concerns, which introduces an examination of trends
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facilitator-notes.docx
March 01, 2017 - , issues or expectations of the day and then make specific plans to address the concerns, issues, and … of teamwork and collaboration and provides an opportunity for team members to speak up if they have concerns … If so, do these teams conduct Briefs to review any safety or care concerns? What does it look like? … The provider should wait for a response and listen carefully to any concerns shared by the resident and … The facility should be prepared to address the concerns and, if committed to transparency, offer an apology
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www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-slides.pptx
January 01, 2018 - Are patients screened for needs and concerns?
Who is communicating with the patient? … CC for CR should start during hospitalization, with
Getting to know the patient and their concerns and … Understanding the characteristics of the population to better meet patient needs and concerns. … Topics covered in Implementing Effective Care Coordination include:
Addressing patient needs and concerns … An effective CC system helps to reduce these disparities by addressing the specific needs and concerns
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www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/best-practices-empowering-residents.pdf
May 01, 2022 - • Helping residents protect themselves by staying up to date on their vaccinations; discussing
concerns … • Encouraging resident participation in their nursing home’s resident council to discuss concerns … residents have a legal right to form and participate in these groups, and nursing homes must
consider any concerns … Strategies include:
• Joining the family council at the facility to provide support, voice concerns