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teamstepps.ahrq.gov/cpi/about/mission/strategic-plan/CHStratPlan.html
December 01, 1999 - Objective 4.1
Create and enhance mechanisms to explore users' concerns and interests in child health … internal mechanisms to collect, synthesize, and act on (as appropriate) CHSR users' (and potential users') concerns … Strategy 4.3.2 : Respond appropriately to stakeholders' concerns.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/neonatalicu.pdf
March 19, 2014 - TeamSTEPPS Specialty Scenarios: Neonatal ICU
TeamSTEPPS 2.0 Specialty Scenarios - 53
Specialty
Scenarios
NEONATAL ICU
Specialty Scenarios - 54 TeamSTEPPS 2.0
Specialty
Scenarios
Neonatal ICU
Scenario 44
Appropriate for: Neonatal ICU
Setting: Hospital
At approximately 2100, the NICU nur…
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - During this hospital stay, did providers or
other hospital staff tell you how to report if
you had any concerns … Before your child left
the hospital, did a provider ask you if you
had any concerns about whether your … Before your child left the hospital, did a
provider ask your child if he or she had any
concerns about
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teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/videos/accountability.html
August 01, 2022 - This video demonstrates how peer to peer coaching allows both parties to listen to each other’s concerns
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teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - Slide 7
Say:
Second-victims can have specific concerns and symptoms following a CANDOR event … can be structured to help the second-victim through a peer support process designed to address any concerns
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teamstepps.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
September 01, 2015 - Well, sit back and relax as over the next few minutes we'll attempt to address some of your concerns … Don't be afraid to discuss your concerns and ask questions of your clinician.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
January 01, 2021 - My supervisor, manager, or clinical leader
takes action to address patient safety
concerns that are … When staff in this unit speak up, those with
more authority are open to their patient safety
concerns
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-report-2024.pdf
January 01, 2024 - appointments.
4
Provider and Staff
Communication Around
Diagnosis
Staff are encouraged to share their concerns … Around
Diagnosis
Average % Positive Response
Providers in this office encourage staff to share their
concerns … Communication Around Diagnosis % Strongly Agree/Agree
Providers in this office encourage staff to share their concerns … Communication Around Diagnosis % Strongly Agree/Agree
Providers in this office encourage staff to share their concerns … Communication Around Diagnosis % Strongly Agree/Agree
Providers in this office encourage staff to share their concerns
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
October 01, 2017 - clinicians do not have the time to cover everything the patient
may need to know or to discuss all of their concerns … Barriers to conducting group visits include privacy concerns, resistance from patients
who do not want
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teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/notes.html
August 01, 2022 - By listening to and addressing the concerns of staff who are resistant to change, the organization can … Understanding staff concerns early in the change process is key to assuring support. … The Gap Analysis is designed to help the CANDOR Implementation Team understand the challenges and concerns
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teamstepps.ahrq.gov/cpi/about/mission/strategic-plan/tribal-consultation-policy.html
August 01, 2014 - Tribal concerns should be addressed to the Director, AHRQ. … If concerns on the part of Tribes arise, they may elevate them to a higher, separate decisionmaking authority
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - reviews of providers
• Growth of physician rating sites reflects consumer interest
but also poses concerns
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teamstepps.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
September 01, 2019 - Tell that story so that it reflects the particular concerns of your state or community. … Have you done your best to address their concerns?
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teamstepps.ahrq.gov/health-literacy/professional-training/informed-choice.html
May 01, 2023 - This raises patient safety and liability concerns, and runs counter to person-centered care.
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teamstepps.ahrq.gov/talkingquality/explain/share-info/highlight.html
September 01, 2019 - Whom to contact for different kinds of concerns.
What kind of response to expect.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - In
adapting materials for your hospital, make sure to address these specific concerns. … Information is
most helpful when it addresses the patient’s and family’s individual needs and
concerns … Concerns
associated with family presence include potential interference with treatment,
medical risk … This way, people are clear about whom to go to, and that person
will hear all the questions and concerns … managers at Advocate Trinity Hospital
conducted weekly huddles with staff to discuss challenges and concerns
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teamstepps.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
December 01, 2017 - missing appointments, tests, and referral visits)
Seem angry or demanding
Have difficulty explaining concerns … Engage Patients and Families 1 (continued)
Ask about and listen to the patient and family’s needs and concerns … questions
Listen to, respect, and act on what the patient and family say
Help patients articulate their concerns
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/Culture-Check-UpTool.docx
August 07, 2012 - This is not a meeting to rationalize or justify concerns, but rather a time to focus on identifying opportunities
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teampercept.pdf
March 21, 2014 - TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ)
TeamSTEPPS 2.0 TeamSTEPPS Teamwork Perceptions Questionnaire – F-23
TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ)
Instructions: Please respond to the questions below by placing a check mark (√) in the box that
corresponds to your leve…
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teamstepps.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
June 01, 2020 - mobile-enabled application offered in English and Spanish, which allows patients and families to submit safety concerns … patient and family perspective: a case study and recommendations for data capture of safety and quality concerns