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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Low Scoring
Measures
Preventing Mistakes
and Helping You Report
Concerns
61%
of respondents reported … The lowest scoring measures were
Preventing Mistakes and Helping You Report Concerns (61 percent), and … Their Care 73%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report Concerns … /A N/A 73% 73%
Topic: Attention to Safety and Comfort
Preventing Mistakes and Helping You Report
Concerns … HCAHPS Survey Question Text Response Options
Measures
Preventing Mistakes and Helping You Report Concerns
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/practice-facilitators-effectiveness-infographic.pdf
September 01, 2022 - Empower and guide practice staff to
implement changes themselves
Address Resistance to Change
Address concerns
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
August 01, 2010 - In adapting the materials for your hospital, make sure to address those specific concerns. … Although nurses may voice concerns about shift report taking too long, it should be quick (no more than … Mandatory staff trainings addressed concerns and set expectations. … Nurse managers on 3-South conducted weekly huddles with staff to discuss challenges and concerns. … Training addressed nurses’ concerns and emphasized key elements of bedside shift report.
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teamstepps.ahrq.gov/news/newsletters/e-newsletter/883.html
October 01, 2023 - Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity … Hernandez-Boussard, Ph.D., M.P.H., M.S., a former member of AHRQ’s National Advisory Council, describe concerns … Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity
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teamstepps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
May 01, 2023 - CUS is also a recommended tool to express concerns regarding the need for a medical interpreter when
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - In adapting the materials for your hospital, make
sure to address those specific concerns. … Although nurses may voice concerns about
shift report taking too long, it should be quick (no more than … • Mandatory staff trainings
addressed concerns and
set expectations. … Nurse
managers on 3-South conducted weekly huddles with staff to discuss challenges
and concerns. … Training addressed nurses’ concerns and emphasized key elements of
bedside shift report.
-
teamstepps.ahrq.gov/patient-safety/reports/engage/choosing.html
April 01, 2018 - they can write down what they would like to discuss during the office visit: their questions, their concerns … Prepared if you want to ensure that your patients ask you any questions they have and communicate their concerns
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teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
March 01, 2020 - reluctance to upset clinicians, and obstacles such as technical issues and misplaced security and privacy concerns … Challenges
When considering the use of OpenNotes, clinicians have voiced concerns regarding the burden … The study results found that these concerns were not borne out.
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teamstepps.ahrq.gov/research/findings/making-healthcare-safer/mhs4/index.html
April 01, 2024 - harms and patient safety practices to reduce the risk for medical errors, misdiagnosis, and privacy concerns … harms and patient safety practices to reduce the risk for medical errors, misdiagnosis, and privacy concerns
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-3-slides.pptx
February 28, 2022 - History
Vital Signs
Medications
Physical Exam
Plan of Care
Psychosocial Condition
Patient Preferences or Concerns … Express concerns when actions aren’t consistent with the plan.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - You may have other questions or concerns that are not in this checklist. … hospital stay, your doctors and nurses will make sure to answer your questions and talk to you about your concerns
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - track of and understand information about your health
Make sure your health care team is aware of any concerns … Important contact information
If you have questions or concerns about the quality or safety of your care
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
May 31, 2023 - clarification
14 C • Cross-monitoring
• Protecting the patient
15 C • Speak up about any patient concerns
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
January 01, 2022 - My supervisor, manager, or clinical leader
encourages providers and staff to report their
concerns … Hospital management takes action to address
provider and staff concerns about workplace
safety.... … I can report my concerns about workplace
safety without fear of negative consequences
for me .....
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
May 22, 2013 - stay, your doctors and
nurses will make sure to answer your
questions and talk to you about your
concerns … You may have other questions or concerns
that are not in this checklist.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Y shot down any concerns I had about my son. He treated me like I was
stupid. … systematic collection and maintenance of valid email
addresses for use in survey collection
Ongoing concerns
-
teamstepps.ahrq.gov/hai/tools/surgery/modules/implementation/audit-briefing-slides.html
December 01, 2017 - (e.g., ‘if anyone sees any problems, please speak up’)
Explicit opportunity for questions or concerns … Bleeding concerns, blood availability, and glycemic control? … Bleeding concerns (e.g., anticoagulant use).
Blood availability.
Allergies. … Slide 27: Examples of Debriefing Comments
Concerns or opportunities for improvement:
Scheduling
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - My supervisor, manager, or clinical leader takes action to address patient safety concerns that are … When staff in this unit speak up, those with more authority are open to their patient safety concerns
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teamstepps.ahrq.gov/patient-safety/patients-families/index.html
June 01, 2023 - Engaging Patients and Families in Their Health Care
AHRQ offers free tools to help prioritize concerns … setting, time is often limited and patients and family members who have prioritized their questions or concerns
-
teamstepps.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
November 01, 2019 - Invite patient's concerns.
"What is most concerning for you about the initial diagnosis?" … The recent assessment of the patient has led the nurse to call the physician with her concerns.