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preventiveservices.ahrq.gov/patient-safety/patients-families/index.html
June 01, 2023 - Engaging Patients and Families in Their Health Care
AHRQ offers free tools to help prioritize concerns … setting, time is often limited and patients and family members who have prioritized their questions or concerns
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preventiveservices.ahrq.gov/npsd/data/dashboard/submissions.html
October 01, 2023 - This dashboard examines all reports on patient safety concerns submitted to the PSOPPC.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
May 24, 2013 - acknowledge their
expertise
– React positively when people ask questions, volunteer
information, share concerns … (continued)
• Ask about and listen to the patient and family’s needs
and concerns:
– Use open-ended … eyes
– Listen to, respect, and act on what the patient
and family say
– Help them articulate their concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-items.pdf
January 01, 2015 - start of procedures, the doctor encouraged every team member to speak up at any time if they had
any concerns … Immediately after procedures, team members discussed any concerns for patient recovery.
3
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preventiveservices.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
November 01, 2019 - Invite patient's concerns.
"What is most concerning for you about the initial diagnosis?" … The recent assessment of the patient has led the nurse to call the physician with her concerns.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-c.docx
April 13, 2017 - Addressing Physician Concerns With the Checklist
Common Concern
Response
Explanation
“I'm already
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/advisorycouncil/advisorycouncil.pdf
April 01, 2008 - • Conduct a patient focus group to identify the primary safety concerns
of the organization’s target … • Conduct a staff focus group to identify the primary safety concerns of
the organization’s staff. … Concerns that patients will use the
council as an opportunity to vent
complaints. … Concerns about negative
repercussions—legal or
otherwise—on the staff and
organization. … • Voice your concerns at the meeting.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_2-team-structure.pptx
July 01, 2023 - Respect the patient’s wishes
Ask about her concerns
Encourage her to ask questions
Ask her for her feedback … ll talk about next, it’s imperative you listen to these individuals and really sympathize with their concerns … staff are essential, you’ll want to establish mechanisms for staff to be in touch with their ideas and concerns … presented in SPPC-II is expected to enable staff to do their job more efficiently, empower them to voice concerns … You have to be sympathetic to their concerns and really understand their hangups if you are to gain their
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_2-team-structure-speaker-notes.pdf
July 01, 2023 - • Respect the patient’s wishes
• Ask about her concerns
• Encourage her to ask questions
• Ask her … talk about next, it’s imperative you
listen to these individuals and really sympathize with their concerns … staff are essential, you’ll
want to establish mechanisms for staff to be in touch with their ideas and concerns … presented in SPPC‐II is expected to enable staff to do their job
more efficiently, empower them to voice concerns … You have to be sympathetic to their concerns and
really understand their hangups if you are to gain
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_2-team-structure.pptx
July 01, 2023 - Respect the patient’s wishes
Ask about her concerns
Encourage her to ask questions
Ask her for her feedback … ll talk about next, it’s imperative you listen to these individuals and really sympathize with their concerns … staff are essential, you’ll want to establish mechanisms for staff to be in touch with their ideas and concerns … presented in SPPC-II is expected to enable staff to do their job more efficiently, empower them to voice concerns … You have to be sympathetic to their concerns and really understand their hangups if you are to gain their
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - prevention plans; responds to the patient's and or family's questions; and addresses, if needed, their concerns … Always show sincere interest in the patient's and/or family's questions and concerns. … Designate a contact person they can reach with questions or concerns. … this directly and follow up immediately with a commitment to work with them to address their needs and concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared_quickstartfull.pdf
January 01, 2015 - and families are more engaged in their care, they are better able to
communicate their questions and concerns … appointment.
�� Allow patients and
families to document
reasons for the
appointment, along
with their concerns … , the clinician can use the card to engage the patient and family and
ensure that their questions, concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared_quickstartbrochure.pdf
January 01, 2015 - families are more engaged in their care, they are better able to
communicate their questions and concerns … Allow patients
and families to
document reasons
for the appointment,
along with their
concerns … the clinician can use the card
to engage the patient and family and ensure that their
questions, concerns
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preventiveservices.ahrq.gov/teamstepps/instructor/essentials/igessentials.html
March 01, 2019 - The recent assessment of the patient has led the nurse to call the physician with her concerns. … S = Safety Concerns —Critical lab values/reports, socio-economic factors, allergies, alerts (falls, … You should also be persistent and persuasive, providing evidence or data for your concerns. … If you personally are challenged by a team member, it is your responsibility to acknowledge the concerns … E = Express your concerns about the action. S = Suggest other alternatives.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
May 08, 2017 - In the last 12 months, did you talk with your personal doctor about any health questions or concerns? … In the last 12 months, how often did your personal doctor show interest in your questions or concerns … often did your personal doctor give you easy to understand information about these health questions or concerns
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preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/conflict-resolution-slides/slides.html
October 01, 2014 - D Describe the specific situation
E Express your concerns about the action
S Suggest other alternatives … --If you are upset about delays or other patient care issues, pull me aside and I will address your concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/abate/faqs/faq-wound-cleaning.docx
March 01, 2022 - How can I ease any concerns related to wound cleaning?
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/astd-coaching-self-assessment-form.pdf
May 31, 2023 - Making others feel their concerns and
contributions are important. … Making others feel their concerns and contributions are important.
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preventiveservices.ahrq.gov/npsd/data/dashboard/index.html
October 01, 2023 - safety incident dashboards
Data Submission Dashboard
Examines all reports on patient safety concerns … Generic Dashboard
Is based on general information gathered from reports of patient safety concerns
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preventiveservices.ahrq.gov/news/newsletters/e-newsletter/885.html
October 01, 2023 - highlight patterns and trends associated with in-hospital falls (PDF, 5 MB) and generic patient safety concerns … Dashboard enable users to explore data from more than 2.6 million cumulative reports on patient safety concerns