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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/nursing-home/best-practices-empowering-residents.pdf
May 01, 2022 - • Helping residents protect themselves by staying up to date on their vaccinations; discussing
concerns … • Encouraging resident participation in their nursing home’s resident council to discuss concerns … residents have a legal right to form and participate in these groups, and nursing homes must
consider any concerns … Strategies include:
• Joining the family council at the facility to provide support, voice concerns
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preventiveservices.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care-2/tools.html
July 01, 2023 - A strategy for escalating concerns. … awareness to the situation with the second "challenge" including a statement that provides support for the concerns … Entails describing the specific situation (D), expressing concerns about the events (E), suggesting alternative
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/surgecapacitytool.html
May 01, 2020 - The overall objective is to provide early signaling of capacity, supplies, and staffing concerns at hospital … The model can be used in a number of ways to help hospitals prepare for and manage capacity concerns … including providing general information, informing operational decisions, and expediting significant concerns
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preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-i.html
May 01, 2017 - to operative plan and possible difficulties
|___| Anesthetic plan
|___| Airway
|___| Anesthesia concerns … |___| All medications are correct and labeled
|___| Implant type and size
|___| Circulating nurse concerns … |___| Equipment availability or issues
|___| Scrub technician concerns
|___| "Does anybody have any … other concerns? … If you see something that concerns you during this case, please speak up."
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preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/visual-fac-notes.html
June 01, 2017 - Visual management helps your team monitor safety performance, safety standard work, and track concerns … One section, to the left, includes a list of patients and whether any have flagged safety concerns; these … concerns would be flagged on a daily basis in anticipation of your huddles. … Any concerns raised during the final surgery timeout might also be included in the “near miss” category … You should work toward including a list of concerns surfaced during the huddle and status as part of
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preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-f.html
May 01, 2017 - |___| Will the nursing team discuss equipment issues and their concerns about the patient with the entire … When an anesthesia professional is present, will s/he share the anesthetic plan, airway, and other concerns … |___| Will the surgeon/proceduralist ask all team members to speak up if they have any concerns during … will ALL members of the surgical team discuss any equipment problems that need to be addressed, key concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/improving-communication-slides.pptx
September 01, 2022 - the practice who should be involved in developing management strategies for patients with infectious concerns … Antibiotic Use – Ambulatory Care
Improving Communication
Around Antibiotic Decisions
Communicating Concerns … two-attempt rule
Always make two attempts to reach a common goal
If still not being heard, escalate concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/abate/nursing-protocols/nursing-practice-guide.docx
March 01, 2022 - orientation
Identification of individual staff practice patterns and timely followup
Patient outlier concerns … and documentation questions sent to unit leadership and project/QI champion
Physician concerns are
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/abate/nursing-protocols/nursing-practice-guide.pdf
March 01, 2022 - • Identification of individual
staff practice patterns and
timely followup
• Patient outlier concerns … and
documentation questions
sent to unit leadership and
project/QI champion
• Physician concerns
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preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-c.html
May 01, 2017 - Addressing Physician Concerns With the Checklist - Implementation Guide … Addressing Physician Concerns With the Checklist - Implementation Guide
Common Concern
Response … Addressing Physician Concerns With the Checklist - Implementation Guide.
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preventiveservices.ahrq.gov/talkingquality/explain/support/provide-access.html
January 01, 2023 - able to provide is access to an informed individual who can answer users' questions, address their concerns … Make sure they know where to get information on related questions and concerns that consumers may raise … Give intermediaries an opportunity to share their own concerns, including problems their clients have
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - What questions or concerns do you have about bedside shift report? … - What questions or concerns do you have about bedside shift report?
… Semi-private rooms / HIPAA concerns (next slide).
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Strategy 3: Nurse Bedside Shift Report Training … Strategy 3: Nurse Bedside Shift Report Training (Tool 3)
21
Addressing HIPAA concerns
Health information … Identify the patient and family’s needs or concerns.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
September 01, 2022 - Decisions
Patients want to feel
HEARD1-3
• Say: “What I am hearing you say is [repeat the main
concerns … • Nod your head to indicate you are listening and
acknowledging the concerns.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
May 24, 2013 - will:
• Give you timely and complete information about
your care
• Ask about and listen to your concerns … Please ask questions, share what you know, and let your
health care team know about your needs and concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
May 01, 2017 - In the last 6 months, did you talk with this provider about any health questions or concerns? … In the last 6 months, how often did this provider show interest in your questions or concerns? … how often did this provider give you easy to understand information about these health questions or concerns
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preventiveservices.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil3.html
April 01, 2018 - Conduct a staff focus group to identify the primary safety concerns of the organization's staff. … Concerns that their opinion may not be valued or respected
Project leader and coordinator should … Concerns about being active participants and contributors. … Concerns that patients will use the council as an opportunity to vent complaints. … Concerns about negative repercussions—legal or otherwise—on the staff and organization.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
February 10, 2011 - staff will:
Give you timely and complete information about your care
Ask about and listen to your concerns … Please ask questions, share what you know, and let your health care team know about your needs and concerns
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preventiveservices.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - Ask:
How did the nurse address the patient's and family member's questions and concerns? … Thank the patient and family for raising concerns
Patients and their families must feel comfortable … When hospital staff members take concerns seriously, the patient and family likely will be more inclined … L equals L isten to and honor the patient's and family's goals, preferences, observations, and concerns … Advise the patient and family of a designated contact person for their questions and concerns.
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preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
May 01, 2023 - In teams where it is understood and supported, it can enable any team member to raise concerns about … If you receive a challenge from another team member, it is your responsibility to acknowledge the concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
July 22, 2021 - • Analysis of Patient Complaints for Diagnosis-Related Concerns:
Paper discusses potential ideas … for using patient-generated data,
specifically patient complaints in diagnostic-related concerns.