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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/tool-examples.docx
March 01, 2017 - Because of ties the senior leaders had with facility administration, the team was able to relay their concerns … processes
· Encouraging an environment of mutual respect, and making the team feel safe to discuss their concerns … resulted in the development of safety training and events the nurses felt would best address their concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/integrating-teamwork-tools-cusp-efforts.ppt
October 01, 2015 - patient’s daughter, and orders a urinary catheter after the family’s request for one, due to their concerns … Despite concerns, the nurse places the catheter because the physician made it clear that the family wants … Huddle- ED team to make a fast plan on how to best care for the patient, assign roles, express concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
May 01, 2017 - In the last 6 months, did you talk with this provider about any health questions or concerns? … In the last 6 months, how often did this provider show interest in your questions or concerns? … how often did this provider give you easy to understand information about these health questions or concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-facilitator-guide-maternal-equity.pdf
August 30, 2023 - Lessons Learned
• How to use CUS words to express safety concerns in a professional way.
• The importance
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil3.html
April 01, 2018 - Conduct a staff focus group to identify the primary safety concerns of the organization's staff. … Concerns that their opinion may not be valued or respected
Project leader and coordinator should … Concerns about being active participants and contributors. … Concerns that patients will use the council as an opportunity to vent complaints. … Concerns about negative repercussions—legal or otherwise—on the staff and organization.
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/ssi/ssiapa.html
April 01, 2018 - Additional items, questions/concerns, or comments. … Additional items, questions/concerns, or comments. … Additional items, questions/concerns, or comments. … Additional items, questions/concerns, or comments. … Additional items, questions/concerns, or comments.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/prescribers-facilitator-guide.docx
June 01, 2021 - AHRQ Safety Program for Improving Antibiotic Use
1
Communicating Infectious Concerns With Antibiotic … Prescribers
Long-Term Care
Slide Title and Commentary
Slide Number and Slide
Communicating Infectious Concerns … Antibiotic Prescribers
Long-Term Care
SAY:
Welcome to the presentation titled “Communicating Infectious Concerns … Slide 22
Key Points
SAY:
We have now completed the presentation “Communicating Infection Concerns … It covers the material for Communicating Infectious Concerns With Antibiotic Prescribers.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/new-sops-workplace-safety-zebrak.pdf
July 22, 2022 - Response
My supervisor, manager, or clinical leader encourages
providers and staff to report their concerns … “I feel I cannot express
concerns without the
Director verbally being
abusive or vindictive if
she … Hospital management takes action to address provider and
staff concerns about workplace safety.
41 … Workplace Safety and Reporting
Average % Positive Response
(Strongly Agree/Agree)
I can report my concerns … strong culture of
safety and continuous
improvement processes
in place to identify and
address concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/overview-cuspmvp-slides.pptx
January 01, 2017 - achieve excellence in patient safety and quality
We believe in our power to speak up when we have safety concerns … system factors that can negatively impact care
Identify defects
Learn from staff reports of safety concerns … lenses to see system problems
Incorporating an SSA collection box
To encourage staff to report safety concerns … Address the top two or three concerns. … Now, ask:
What specific actions can you take to avoid or manage these concerns?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcptemplen.pdf
February 14, 2013 - {If applicable, include:}
TRY TO QUIT SMOKING: call [contact information]
7
Questions / Concerns … [patient name]Discharge Date: [discharge date
EACH DAY follow this schedule:MEDICINES
Questions / Concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-a.pdf
December 29, 2017 - 65.2% 65.7% <.001
Involving teens in care 64.4% 69.3% 70.6% 75.9% 70.3% 73.2% .08
Mistakes and concerns … 65.6% 66.6% <.001
Involving teens in care 65.3% 69.2% 71.4% 74.2% 70.1% 73.5% .30
Mistakes and concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
February 10, 2011 - staff will:
Give you timely and complete information about your care
Ask about and listen to your concerns … Please ask questions, share what you know, and let your health care team know about your needs and concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Lavelle_33.pdf
March 12, 2008 - An unanticipated
benefit of the in-situ, simulation-based education was the discovery of 40 safety concerns … When considering how to improve care of these patients, three concerns were identified:
1. … Three critical safety concerns were noted across all clinics:
• Most staff did not understand the … We would not have identified the majority of the safety concerns noted in Table 2
had we offered the … The program format can be readily adapted to address
other patient safety concerns.
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cuspmvp-slides.html
February 01, 2017 - We believe in our power to speak up when we have safety concerns and we share this belief with others … Identify defects:
Learn from staff reports of safety concerns, event reports, etc. … Incorporating an SSA collection box:
To encourage staff to report safety concerns. … Address the top two or three concerns. … Now, ask:
What specific actions can you take to avoid or manage these concerns?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/communication-and-teamwork/communication-strategies.pptx
September 01, 2016 - to promote resident safety
Explain how the Two-Challenge Rule can be used to ensure resident safety concerns … promote resident safety, and
Explain how the Two-Challenge Rule can be used to ensure resident safety concerns … Mary proceeds to say her concerns so she could say, "Jessica, I'm concerned about spreading germs from … Her next course of action would be to go to the nurse supervisor to express her concerns. … So, just like with the use of CUS, you escalate your concerns up the chain of command.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Identify the patient’s/family’s key concerns.
■ Actively listen to the patient. … Utilize effective communication strategies
■ Show sincere interest in the patient’s questions and concerns
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
P-HL6
Personal doctor gave easy to understand information about health questions or concerns … literacy
P-HL5
Personal doctor showed interest in patient's questions or concerns … P-HL4
Patient talked with personal doctor about health questions or concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/patfamilyengagement/CUSP_Patient_Family_Engagement_Facilitator_Notes.docx
September 13, 2013 - and unbiased information with patients and families in ways that are easily understood and address concerns … Slide 10
SAY:
Staff should ask about and listen to the patient and family’s needs and concerns … ASK:
· How did the nurse address the patient’s and family member’s questions and concerns? … Thank the patient and family for raising concerns
Patients and their families must feel comfortable with … When hospital staff members take concerns seriously, the patient and family likely will be more inclined
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
August 01, 2022 - Designate an organizational contact person the patient and family can reach with questions or concerns … Identify the patient's/family's key concerns.
Actively listen to the patient.
… Utilize effective communication strategies
SHOW sincere interest in the patient's questions and concerns
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/engaging-sr-exec-slides.html
February 01, 2017 - Slide 9: Addressing Executive Concerns
Present the case for executive participation that is meaningful … Offer a reasonable timeframe to address concerns. … bird’s-eye view of safety challenges as well as meaningful evidence that familiarizes executive with concerns … Prioritize your units’ safety concerns with the support of your executive.