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ce.effectivehealthcare.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/menus.html
February 01, 2022 - Apply your knowledge: Raising concerns with a practice champion.
Voices from the field (video). … Strategy #5: Prepare for data validity concerns. … Scenario: Responding to data concerns at Clinic Yellow Sun. … Apply your knowledge: Respond to data concerns. … Apply your knowledge: Raising concerns about joy in work.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/13-identifying-stakeholders-analysis.docx
June 01, 2023 - Ask them about their impression of the program or if they have any concerns or ideas to improve effectiveness … Prioritize and address stakeholder concerns. … You can use your multidisciplinary team to develop plans to address key stakeholder concerns.
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ce.effectivehealthcare.ahrq.gov/talkingquality/explain/support/provide-access.html
January 01, 2023 - able to provide is access to an informed individual who can answer users' questions, address their concerns … Make sure they know where to get information on related questions and concerns that consumers may raise … Give intermediaries an opportunity to share their own concerns, including problems their clients have
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
P-HL4
Patient talked with personal doctor about health questions or concerns … literacy
P-HL5
Personal doctor showed interest in patient's questions or concerns … P-HL6
Personal doctor gave easy to understand information about health questions or concerns
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=desc
C-HL7
Provider gave easy to understand information about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … literacy
C-HL5
Patient talked with provider about health questions or concerns
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
literacy
C-HL5
Patient talked with provider about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … C-HL7
Provider gave easy to understand information about health questions or concerns
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
P-HL4
Patient talked with personal doctor about health questions or concerns … literacy
P-HL5
Personal doctor showed interest in patient's questions or concerns … P-HL6
Personal doctor gave easy to understand information about health questions or concerns
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=asc
literacy
C-HL5
Patient talked with provider about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … C-HL7
Provider gave easy to understand information about health questions or concerns
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
literacy
C-HL5
Patient talked with provider about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … C-HL7
Provider gave easy to understand information about health questions or concerns
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
C-HL7
Provider gave easy to understand information about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … literacy
C-HL5
Patient talked with provider about health questions or concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/engaging-srexec-slides.pptx
January 01, 2017 - Executives ‹#›
AHRQ Safety Program for Mechanically Ventilated Patients
8
Addressing Executive Concerns … evidence to support requests
Anticipate obstacles and solutions
Offer a reasonable timeframe to address concerns … bird’s-eye view of safety challenges as well as meaningful evidence that familiarizes executive with concerns … discussions that are open to all staff
Review identified safety issues together
Prioritize your units’ safety concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - What questions or concerns do you have about bedside shift report? … - What questions or concerns do you have about bedside shift report?
… Semi-private rooms / HIPAA concerns (next slide).
20
Strategy 3: Nurse Bedside Shift Report Training … Strategy 3: Nurse Bedside Shift Report Training (Tool 3)
21
Addressing HIPAA concerns
Health information … Identify the patient and family’s needs or concerns.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
September 01, 2022 - Decisions
Patients want to feel
HEARD1-3
• Say: “What I am hearing you say is [repeat the main
concerns … • Nod your head to indicate you are listening and
acknowledging the concerns.
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ce.effectivehealthcare.ahrq.gov/ncepcr/tools/assessments/health-2.html
September 01, 2013 - identify your practice's priorities in two areas: the type of patients you want to focus on and the health concerns … What specific health concerns do you want to more systematically ask the above patients about? … .
___ Other health behaviors, risks, or concerns: _______________________________________
_______ … Which care team members can help to identify resources for patients for specific health concerns?
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ce.effectivehealthcare.ahrq.gov/patient-safety/reports/hotline/lessons5.html
May 01, 2016 - research project highlighted several challenges to obtaining consumer-generated reports about safety concerns … A system for obtaining patient and caregiver reports of health safety concerns must respect current legal … Real-time capture of safety concerns during the hospital stay presents an opportunity to fix such concerns … worried that they would not have sufficient bandwidth to respond appropriately to all reported patient concerns … The option of proxy reporting, in which family members or other caregivers report on safety concerns,
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
May 01, 2017 - staff will—
· Give you timely and complete information about your care
· Ask about and listen to your concerns … Please ask questions, share what you know, and let your health care team know about your needs and concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-c.pdf
December 29, 2017 - 68.8% 64.1% 59.2% <.001
Involving teens in care 75.3% 76.0% 71.3% 68.8% 66.2% <.001
Mistakes and concerns … 69.5% 64.1% 58.9% <.001
Involving teens in care 75.0% 76.7% 72.2% 68.7% 64.9% <.001
Mistakes and concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-d.pdf
December 29, 2017 - 73.1% 72.1% 70.3% <.001
Involving teens in care 70.2% 71.4% 73.6% 77.1% 74.0% .13
Mistakes and concerns … 71.5% 71.1% 72.2% <.001
Involving teens in care 70.7% 71.6% 73.0% 75.6% 75.4% .33
Mistakes and concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
May 24, 2013 - will:
• Give you timely and complete information about
your care
• Ask about and listen to your concerns … Please ask questions, share what you know, and let your
health care team know about your needs and concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
March 07, 2019 - Be persistent, be persuasive, and provide the data or evidence for your concerns. … The Assertive Statement
Respect and support authority while clearly asserting concerns and suggestions … Support
‹#›
13
To be an effective advocate, a team member must be able to assert their thoughts or concerns … support the authority of the team leader while clearly asserting their suggestions or communicating concerns … When the clinical situation dictates that the medical team member must be assertive and address concerns