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  1. Problem Solving and Escalation – Standards Component Kit | Agency for Healthcare Research and Quality

    www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-comp-kit.html
    June 01, 2017 - If CUS contact person needs to address concern in person (in the procedure room). … CUS contact person thanks the individual for expressing the concern.   … CUS contact person acts to address the concern. … CUS contact person determines if the concern affects other staff today. … If we do nothing, will the concern recur?

  2. Problem Solving and Escalation – Standards Component Kit | Agency for Healthcare Research and Quality

    ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-comp-kit.html
    June 01, 2017 - If CUS contact person needs to address concern in person (in the procedure room). … CUS contact person thanks the individual for expressing the concern.   … CUS contact person acts to address the concern. … CUS contact person determines if the concern affects other staff today. … If we do nothing, will the concern recur?

  3. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality

    pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
    March 01, 2019 - It is a nonthreatening, respectful way to make sure the concern or critical information is addressed. … State the concern. State the problem—real or perceived. Offer a solution. … Possible Answers: Opening: Say the person's name to whom the concern is addressed: "Dr. … The second challenge should provide some support for your concern. … Discuss in what way the concern is related to safety.

  4. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality

    pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
    March 01, 2019 - It is a nonthreatening, respectful way to make sure the concern or critical information is addressed. … State the concern. State the problem—real or perceived. Offer a solution. … Possible Answers: Opening: Say the person's name to whom the concern is addressed: "Dr. … The second challenge should provide some support for your concern. … Discuss in what way the concern is related to safety.

  5. Defining speaking up in the healthcare system: a systematic review. | PSNet

    psnet.ahrq.gov/issue/defining-speaking-healthcare-system-systematic-review
    September 27, 2023 - identified from which the authors developed a single definition: a healthcare professional identifying a concern … that might impact patient safety and using his or her voice to raise the concern to someone with the

  6. Slide 1

    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-091317.pptx
    January 01, 2017 - about patient safety, they challenge others until they are sure the concern has been heard. 3.85 4.00 … When team members have a concern about patient safety, they challenge others until they are sure the … concern has been heard. … When team members have a concern about patient safety, they challenge others until they are sure the … concern has been heard.

  7. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality

    www.cpsi.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
    September 01, 2015 - State the concern. State the problem—real or perceived. Offer a solution. … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: " I am concerned that what you said and how you said it sounded rude ." … CUS stands for the following actions: First, state your concern . … Describe in what way the concern is related to safety.

  8. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality

    www.healthcare411.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
    September 01, 2015 - State the concern. State the problem—real or perceived. Offer a solution. … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: " I am concerned that what you said and how you said it sounded rude ." … CUS stands for the following actions: First, state your concern . … Describe in what way the concern is related to safety.

  9. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality

    www.innovations.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
    September 01, 2015 - State the concern. State the problem—real or perceived. Offer a solution. … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: " I am concerned that what you said and how you said it sounded rude ." … CUS stands for the following actions: First, state your concern . … Describe in what way the concern is related to safety.

  10. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality

    www.monahrq.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
    September 01, 2015 - State the concern. State the problem—real or perceived. Offer a solution. … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: " I am concerned that what you said and how you said it sounded rude ." … CUS stands for the following actions: First, state your concern . … Describe in what way the concern is related to safety.

  11. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality

    www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
    September 01, 2015 - State the concern. State the problem—real or perceived. Offer a solution. … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: " I am concerned that what you said and how you said it sounded rude ." … CUS stands for the following actions: First, state your concern . … Describe in what way the concern is related to safety.

  12. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality

    www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
    September 01, 2015 - State the concern. State the problem—real or perceived. Offer a solution. … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: " I am concerned that what you said and how you said it sounded rude ." … CUS stands for the following actions: First, state your concern . … Describe in what way the concern is related to safety.

  13. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality

    ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
    September 01, 2015 - State the concern. State the problem—real or perceived. Offer a solution. … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: " I am concerned that what you said and how you said it sounded rude ." … CUS stands for the following actions: First, state your concern . … Describe in what way the concern is related to safety.

  14. Implementing a State-Level Quality Improvement Collaborative | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/resources/mednet-guide/index.html
    November 01, 2014 - stakeholders, implement a State-level quality improvement collaborative that addresses a specific clinical concern

  15. Avoiding care during the pandemic could mean life or death. | PSNet

    psnet.ahrq.gov/issue/avoiding-care-during-pandemic-could-mean-life-or-death
    April 09, 2014 - reluctance of patients to seek routine health care services due to the COVID-19 pandemic is a recognized concern … June 3, 2020 Dramatic drop in cancer diagnoses amid COVID pandemic is cause for concern

  16. Tool: Advocacy and Assertion | Agency for Healthcare Research and Quality

    pbrn.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
    June 01, 2023 - Assertive statements are nonthreatening, respectful ways to make sure the concern or critical information … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: "I am concerned that what you said and how you said it sounded rude."

  17. Tool: Advocacy and Assertion | Agency for Healthcare Research and Quality

    pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
    June 01, 2023 - Assertive statements are nonthreatening, respectful ways to make sure the concern or critical information … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: "I am concerned that what you said and how you said it sounded rude."

  18. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/38243/psn-pdf
    November 26, 2008 - impact-preoperative-briefings-operating-room-delays Communication failures are a continued source of concern … The Joint Commission elevated this concern by requiring a "time out" before any procedure to ensure that

  19. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/41597/psn-pdf
    December 02, 2014 - principles-pediatric-patient-safety-reducing-harm-due-medical-care https://psnet.ahrq.gov/issue/afraid-hospital-parental-concern-errors-during-childs-hospitalization … https://psnet.ahrq.gov/issue/afraid-hospital-parental-concern-errors-during-childs-hospitalization https

  20. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/39543/psn-pdf
    May 19, 2010 - Notable findings include widespread concern about a persistent culture of individual blame when errors … occur, and concern about the safety of handoffs.
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