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41. Module 16: Academic Detailing as a Quality Improvement Tool (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-16-academic-detailing.pdf
    September 01, 2015 - Enablers are parts of your key messages; they are benefits and features that might address the concern … sign of participation and opens an opportunity for addressing an issue he or she sees as an important concern … For such concerns you should acknowledge the concern and then reframe the issue so that it fits into … • Use open-ended probing to understand the nature of the remaining concern or hesitation or to discover … • Offer information, features, and benefits related to your key messages to address the concern.

42. TeamSTEPPS Video: STEP for Inpatient Medical Teams | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/teamstepps-program/resources/additional/step.html
    June 01, 2023 - Even though the patient's vital signs were normal, were there reasons for concern?

43. Implement Teamwork and Communication for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-fac-guide.html
    July 01, 2023 - The second challenge should provide some support for your concern for the patient. … The two-challenge tactic ensures an expressed concern has been heard, understood, and acknowledged. … After two attempts, if the concern is still disregarded but you believe patient or staff safety is or … When you use CUS, you state your concern, you state why you are uncomfortable, and then you state that

44. AHRQ Safety Program for Perinatal Care: Implement Teamwork and Communication
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement.pptx
    May 01, 2017 - or data to support their concerns An assertive statement should— Open the discussion State the concern … , clarify, and confirm Tool used: I PASS the BATON Introduction Patient Assessment Situation Safety Concern

45. A3 Combo Selfassessment (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.docx
    June 27, 2014 - AHRQ Quality Indicators Toolkit Getting Ready for Change Self-Assessment What is the purpose of this tool? This tool can be used to assess your hospital’s organizational infrastructure and its readiness to support effective implementation efforts. Using this checklist, you can highlight capabilities that should be in p…

46. TeamSTEPPS Video Debrief Guide: CUS-Maternal Health (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-facilitator-guide-maternal-equity.pdf
    August 30, 2023 - TeamSTEPPS Video Debrief Guide: CUS-Maternal Health TeamSTEPPS Video Debrief Guide: CUS for Diversity, Equity, and Inclusion in Maternal Health Video Objective To demonstrate an example of how to speak up, using a TeamSTEPPS technique. TeamSTEPPS Tool or Concept CUS: I am Concerned; I am Uncomfortable; This is …

47. Daily Huddle Component Kit | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-comp-kit.html
    June 01, 2017 - Leader asks each person to offer one positive safety observation or one issue about safety (e.g., a concern … Use the opportunity to report on and reinforce the use of the “Concern-Uncomfortable-Safety Event” (CUS

48. TeamSTEPPS® for Office-Based Care - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teamattitude.pdf
    December 09, 2015 - It is appropriate to continue to assert a patient safety concern until you are certain that it has been

49. TeamSTEPPS Teamwork Attitude Questionnaire (T-Taq) (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_teamwork_attitudes_ques.pdf
    April 24, 2017 - It is appropriate to continue to assert a resident safety concern until you are certain that it has

50. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-f.docx
    September 01, 2016 - Strategy 2: Communicating to Improve Quality (Tool 3) Long-Term Care Safety Toolkit Appendix F. Does Our Checklist Meet the Goals of the World Health Organization’s Surgical Safety Checklist? How To Use This Document - When you make modifications to your checklist, review this document with your checklist implementat…

51. Implement Teamwork and Communication for Perinatal Safety (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.pdf
    May 01, 2017 - The second challenge should provide some support for your concern for the patient. … The two- challenge tactic ensures an expressed concern has been heard, understood, and acknowledged … After two attempts, if the concern is still disregarded but you believe patient or staff safety is … When you use CUS, you state your concern, you state why you are uncomfortable, and then you state that

52. Strategy 3: Bedside Shift Report (Tool 3) (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_3_Pres_video_508.pdf
    May 30, 2013 - Strategy 3: Bedside Shift Report (Tool 3) Guide to Patient & Family Engagement Insert hospital logo here Nurse Bedside Shift Report Training [Hospital Name | Presenter name and title | Date of presentation] Strategy 3: Nurse Bedside Shift Report (Tool 3) Today’s session • What is patient and famil…

53. Strategy 2: Communicating for Improve Quality (Tool 5) (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 - Strategy 2: Communicating for Improve Quality (Tool 5) Guide to Patient and Family Engagement :: 1 Overview of Communication Competencies Effective communication between clinicians, patients, and families can lead to better health care outcomes and improved quality and safety. The following list identifies be…

54. Strategy 3: Nurse Bedside Shift Report (Tool 1) (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
    May 23, 2013 - Strategy 3: Nurse Bedside Shift Report (Tool 1) Nurse Bedside Shift Report What is it? How can you get involved? Being a partner in your care helps you get the best care possible in the hospital. Taking part in nurse bedside shift report is one way you can be a partner. This brochure explains …

55. Reforming the Medical Liability System in Massachusetts: Communication, Apology, and Resolution (CARe) | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/patient-safety/reports/liability/sands.html
    August 01, 2017 - Coordination across insurers 74 (20/27) Physicians’ name-based reporting 70 (19/27) Concern … liability 59 (16/27) Forces of inertia 48 (13/27) Fairness to patients 44 (12/27) Concern … Concern about increased liability : data dissemination from sites having implemented the model. … Concern that the model may not be replicable in certain settings : creation of a centralized resource

56. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
    April 01, 2023 - One common concern is that members or patients may not have access to the Internet. … A related concern is that providing better access only addresses part of the problem.

57. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - Strategy 3: Nurse Bedside Shift Report (Tool 1) (Brochure Back) You are invited You are invited to take part in nurse bedside shift report. You can also invite a family member or friend to take part with you. Nurse bedside shift report happens every day between [7 and 7:30 a.m.] and [7 and 7:30 p.m.]. Let us know if y…

58. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 5) Overview of Communication Competencies Effective communication between clinicians, patients, and families can lead to better health care outcomes and improved quality and safety. The following list identifies behaviors to help clinicians build partnerships with pa…

59. Module 5: Script and Slides (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/visual/visual-mgmt-facnotes.docx
    May 01, 2017 - Module 5: Script and Slides AHRQ Safety Program for Ambulatory Surgery Management Practices for Sustainability Module 5: Visual Management AHRQ Safety Program for Reducing CAUTI in Hospitals Facilitator Notes SLIDE 1 Title: Management Practices for Sustainability; Module 5: Visual Management SAY: As mentioned in…

60. Highlight Consumer Rights, Protections, and Ways To Complain | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/talkingquality/explain/share-info/highlight.html
    September 01, 2019 - When to take your concern to the next level. Whom to contact for different kinds of concerns.