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41. Slide 1
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-091317.pptx
    January 01, 2017 - about patient safety, they challenge others until they are sure the concern has been heard. 3.85 4.00 … When team members have a concern about patient safety, they challenge others until they are sure the … concern has been heard. … When team members have a concern about patient safety, they challenge others until they are sure the … concern has been heard.

42. Implementing a State-Level Quality Improvement Collaborative | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/resources/mednet-guide/index.html
    November 01, 2014 - stakeholders, implement a State-level quality improvement collaborative that addresses a specific clinical concern

43. Transcript: How To Empower Staff To Speak Up To Stop a Central Line Insertion if They See a Breach in Aseptic Technique, Including How To Obtain Buy-In From Physicians (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/empower-staff-transcript.pdf
    April 01, 2022 - procedure more familiar with each other, and would make it easier for someone to step up and bring up a concern … And if you don't notice it, you should actually thank somebody else for bringing that concern up to … So, I would thank them for bringing up their concern, and I would — again, the way, the tone in which … So, if you're a nurse or other provider who's bringing up a concern like a breach in a sterile technique … When a provider brings up a question or concern, it's OK to disagree with what they're saying, but it's

44. PowerPoint Presentation
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
    January 20, 2006 - in for overburdened team members Assistance should be actively offered and given whenever there is concern … nonthreatening and ensures that critical information is addressed Five steps: Make an opening State your concern … State the concern: “I am concerned that what you said and how you said it sounded rude.” … Invoked when an initial assertion is ignored: It is your responsibility to assertively voice your concern

45. Sustainability and the Premortem Tool: Slide Presentation | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/surgery/modules/sustainability/premortem-slides.html
    December 01, 2017 - Slide 9: Premortem Exercise Step 3 Identify the level of concern for each reason. … Image: Level of concern (Likert scale) uses a scale of 1 to 5 where Lowest (1), Moderate (3), and Highest

46. Appendix C: The Health Care Safety Hotline: Operations Manual (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/hotline/healthcare-safety-hotline-appendixc.pdf
    July 01, 2015 - • Module 2: Description of your safety concern – description of the safety concern. … Describe Safety Concern Figure C.16. … us in your own words about the safety concern. … 1.1 Who is the patient with a safety concern? … What is a health care safety concern?

47. TeamSTEPPS 2.0 Module 6: Mutual Support
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
    February 09, 2006 - Step two, state the concern. Step three, state the problem, real or perceived. … Say the person's name to whom the concern is addressed. Dr. Myers. Then state the concern. … The second challenge should provide some support for your concern. … To use CUS, first state your concern, then state why you're uncomfortable. … Discuss in what way the concern is related to safety.

48. AHRQ Patient-Centered Outcome Research Products Used to Refine Oregon Medicaid Policy | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/newsroom/case-studies/ktcoe42.html
    October 01, 2014 - Mental health needs of foster children are a particular concern for the State. … Providing mental health services as part of primary care is also a concern for the State.

49. AHRQ Brief Addresses Current State of Diagnostic Safety and Highlights Key Gaps in Knowledge | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/diagnostic-safety-brief.html
    January 01, 2024 - and Highlights Key Gaps in Knowledge Diagnostic errors have emerged as a major patient safety concern

50. Douglas Smith | Agency for Healthcare Research and Quality
    www.ahrq.gov/questions/videos/patient-smith.html
    November 01, 2020 - you to initiate the questions and the discussion with the doctors because you’re the one that has the concern

51. Teamwork Perceptions Questionnaire (T-TPQ) | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps/instructor/reference/teampercept.html
    April 01, 2017 - When staff have a concern about patient safety, they challenge others until they are sure the concern

52. TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teampercept.pdf
    March 21, 2014 - When staff have a concern about patient safety, they challenge others until they are sure the concern

53. Teamwork Perceptions Questionnaire (T-TPQ) | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps/officebasedcare/handouts/teamperceptions.html
    December 01, 2015 - When staff have a concern about patient safety, they challenge others until they are sure the concern

54. Enhancing Safety for Patients with Limited English Proficiency
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepslstafftrain.pptx
    February 02, 2006 - and Assertion 12 Stop the Line: CUS 13 When Initial Assertion Is Ignored… Voice your concern … at least two times…it’s your responsibility If you are being challenged, acknowledge the concern Correct

55. TeamSTEPPS Video: STEP for Inpatient Medical Teams | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/resources/additional/step.html
    June 01, 2023 - Even though the patient's vital signs were normal, were there reasons for concern?

56. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps/officebasedcare/module6/office_support.html
    September 01, 2015 - Assistance should be actively offered and given whenever there is concern for patient safety related … State your concern. Explain the problem. Offer a solution. Reach an agreement. … State the concern: "I am concerned that what you said and how you said it sounded rude." … Invoked when an initial assertion is ignored: It is your responsibility to assertively voice your concern

57. Module 3: Problem Solving and Escalation - Facilitator Notes | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-fac-notes.html
    June 01, 2017 - To use CUS, first, state your concern, then state why you are uncomfortable. … If the conflict is not resolved, state that there is a safety issue and discuss in what way the concern … is concerned about, this simple protocol makes it an expectation that the staff member express that concern … If the concern is not addressed, then the staff person declares that they are uncomfortable.

58. Module 3: Script and Slides (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
    May 01, 2017 - To use CUS, first, state your concern, then state why you are uncomfortable. … If the conflict is not resolved, state that there is a safety issue and discuss in what way the concern … is concerned about, this simple protocol makes it an expectation that the staff member express that concern … If the concern is not addressed, then the staff person declares that they are uncomfortable.

59. 1. Introduction | Agency for Healthcare Research and Quality
    www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state1.html
    January 01, 2024 - Interview Guide Diagnostic errors have emerged as a major patient safety concern.

60. TeamSTEPPS® for Office-Based Care - Teamwork Perceptions Questionnaire (T-TPQ) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teampercept.pdf
    December 09, 2015 - When staff have a concern about patient safety, they challenge others until they are sure the concern