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21. Tool: Two-Challenge Rule | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
    May 01, 2023 - colleagues if they have requested clarification but the response or confirmation does not ease the concern … teamwork culture where team members respectfully challenge one another when the plan is unclear or of concern … initial assertion is ignored: It is your responsibility as the challenger to assertively voice your concern

22. Mutual Support: Obstetric Hemorrhage (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support-speaker-notes.pdf
    July 01, 2023 - Provide support for your concern in the second challenge. Tip! … To use Power Words: • First, state your Concern. • Then state why you are Uncomfortable. … Discuss in what way the concern is related to safety. … Keys and you were forced to escalate the concern. • Imagine your partner is Dr. Dean. … Keys and you were forced to escalate your concern.

23. TeamSTEPPS® Diagnosis Improvement: Module 6 Mutual Support - Facilitator’s Notes (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module6-presenters-notes.pdf
    January 10, 2022 - State the concern. 3. State the problem, real or perceived. 4. Offer a solution. 5. … State the concern: “I am concerned that ___________________________________.” 3. … It is important that the challenger advocate and assert his or her concern by restating the concern, … • How did it feel to raise your concern? • Was the outcome what you hoped? … Has anyone ever raised a concern about diagnosis‐related issues TO you?

24. Module 6: Mutual Support
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module6-mutual-support.pptx
    January 10, 2022 - State the concern. State the problem, real or perceived. Offer a solution. … State the concern: “I am concerned that ___________________________________.” … It is important that the challenger advocate and assert his or her concern by restating the concern, … How did it feel to raise your concern? Was the outcome what you hoped? … Has anyone ever raised a concern about diagnosis-related issues TO you?

25. TeamSTEPPS® Diagnosis Improvement: Module 6 Mutual Support - Facilitator’s Notes (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module6-presenters-notes.pdf
    January 10, 2022 - State the concern. 3. State the problem, real or perceived. 4. Offer a solution. 5. … State the concern: “I am concerned that ___________________________________.” 3. … It is important that the challenger advocate and assert his or her concern by restating the concern, … • How did it feel to raise your concern? • Was the outcome what you hoped? … Has anyone ever raised a concern about diagnosis‐related issues TO you?

26. Module 6: Mutual Support
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module6-mutual-support.pptx
    January 10, 2022 - State the concern. State the problem, real or perceived. Offer a solution. … State the concern: “I am concerned that ___________________________________.” … It is important that the challenger advocate and assert his or her concern by restating the concern, … How did it feel to raise your concern? Was the outcome what you hoped? … Has anyone ever raised a concern about diagnosis-related issues TO you?

27. Introduction Instructor Guide – PDF (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_ig_support.pdf
    June 09, 2017 - It is immediate and keeps the resident safety of primary concern. … Discuss in what way the concern is related to safety. … • Opening: Say the person’s name to whom the concern is addressed: “Dianne…” • State concern: An owned … • First, state your concern. • Then state why you are uncomfortable. … Discuss in what way the concern is related to safety.

28. Tool: Advocacy and Assertion | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
    June 01, 2023 - Assertive statements are nonthreatening, respectful ways to make sure the concern or critical information … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: "I am concerned that what you said and how you said it sounded rude."

29. Mutual Support: Severe Hypertension - PowerPoint Presentation
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support.pptx
    July 01, 2023 - Provide support for your concern in the second challenge. Tip! … To use Power Words: First, state your Concern. Then state why you are Uncomfortable. … Discuss in what way the concern is related to safety. … My concern is that Ms. … Keys and you were forced to escalate your concern.

30. Mutual Support: Obstetric Hemorrhage - PowerPoint Presentation
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support.pptx
    July 01, 2023 - Provide support for your concern in the second challenge. Tip! … To use Power Words: First, state your Concern. Then state why you are Uncomfortable. … Discuss in what way the concern is related to safety. … Keys and you were forced to escalate the concern. Imagine your partner is Dr. Dean. … Keys and you were forced to escalate your concern.

31. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
    March 01, 2019 - It is a nonthreatening, respectful way to make sure the concern or critical information is addressed. … State the concern. State the problem—real or perceived. Offer a solution. … Possible Answers: Opening: Say the person's name to whom the concern is addressed: "Dr. … The second challenge should provide some support for your concern. … Discuss in what way the concern is related to safety.

32. Communication Strategies to Promote Resident Safety
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/communication-and-teamwork/communication-strategies.pptx
    September 01, 2016 - Larkin is working at a slower pace and breathing harder than usual The PTA’s level of concern leads her … Despite the Physical Therapist working with another resident, the physical therapy aide’s level of concern … Discuss in what way the concern is related to safety. … And as with any resident safety concern, if the safety issue is not acknowledged, a supervisor should … If after two attempts the concern is still disregarded, but the staff member believes resident or staff

33. Newman Memorial Hospital Implements AHRQ's Patient Safety Culture Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/newsroom/case-studies/cquips1301.html
    November 01, 2012 - hospital in Oklahoma, first implemented AHRQ's "Hospital Survey on Patient Safety Culture" in 2006, when concern … Newman continues to focus attention on this concern through discussion and a broadened involvement with

34. NPSD Data Spotlight - Patient Safety and COVID-19: A Qualitative Analysis of Concerns During the Public Health Emergency (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/npsd/data/spotlights/spotlight-ptsafety-and-covid-19.pdf
    November 01, 2021 - • Among a sample of records analyzed, the most common description of the patient safety concern, … Given that no specific patient safety concern was identified in the free text for these reports, the … There is no evidence in these reports that any other type of patient safety concern occurred. … The second most common type of patient safety concern identified in the data was related to a COVID- … In total, approximately two-thirds of the records analyzed identified a patient safety concern due to

35. IV. Evaluation Aims, Methods, and Results | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/reports/hotline/eval4.html
    May 01, 2016 - Fourteen of the 34 shared reports were completed by the patient who experienced the concern (rather than … Contributing Factors Identified by Patients and Caregivers, Overall and by Type Area of Concern … In other words, the site can save users time when submitting a concern. … If possible, users who submit a concern anonymously should be provided with a submission ID number so … Continuing barriers to reporting include fear of retaliation, concern that reporting will not result

36. TeamSTEPPS Module 6: Mutual Support (Instructor Guide) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
    February 19, 2014 - State the concern. 3. State the problem—real or perceived. 4. Offer a solution. 5. … Possible Answers: • Opening: Say the person’s name to whom the concern is addressed: “Dr. … • The second challenge should provide some support for your concern. … To use CUS: • First, state your concern. • Then state why you are uncomfortable. … Discuss in what way the concern is related to safety.

37. Network of Patient Safety Databases Chartbook, 2019 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/npsd/data/npsd-chartbook-2019.pdf
    January 01, 2019 - Note that this is neither the date the patient safety concern occurred nor the date the concern was reported … describing the nature of the patient safety concern. … GENERIC PATIENT SAFETY CONCERN The Generic Patient Safety Concern section provides a high-level overview … Thus, these were excluded from report counts in the Generic Patient Safety Concern module. … Thus, these were excluded from report counts in the Generic Patient Safety Concern module.

38. Methods for Increasing the Number of Responses to CAHPS Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/increasing-responses.html
    August 01, 2024 - A low response rate is a concern because a survey with a low response rate may provide data that is less … response rates across units of interest (individual providers, practices, or medical groups) are also a concern

39. Information Quality Guidelines | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/publications/info-quality-guidelines.html
    November 01, 2020 - Complaints should state "Information Quality Concern" in the subject line. … Specifics on what is covered and how to submit a concern are provided in the Agency guidelines.

40. A System to Describe and Reduce Medical Errors in Primary Care (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Kaprielian_9.pdf
    January 01, 2007 - The form included patient identification information, the concern, and a description of any actions … Reporters were asked to describe in free text the concern or incident and any actions taken. … of the type of error according to the new classification, in addition to describing the concern or … Drop boxes for confidential concern reports are available in all clinic workrooms. … Most reporters identify themselves, and many participate in the investigation of a concern.