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41. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
    August 01, 2022 - communicators participating in the initial disclosure conversation must demonstrate genuine caring and concern … the health care organization apologize for the adverse event, expressing genuine empathy, caring, and concern … Many times the questions are a stand-in for a deeper concern.

42. Coaching-Checklist (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-checklist.docx
    April 21, 2014 - Appendix I. Checklist Observation Tool and FAQs AHRQ Safety Program for Ambulatory Surgery Implementation Guide Why Should We Use This Tool? Monitoring checklist use is an extremely important part of this project. Performing observations can often reveal weaknesses in checklist performance that may otherwise go …

43. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
    April 01, 2023 - One common concern is that members or patients may not have access to the Internet. … A related concern is that providing better access only addresses part of the problem.

44. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - Strategy 3: Nurse Bedside Shift Report (Tool 1) (Brochure Back) You are invited You are invited to take part in nurse bedside shift report. You can also invite a family member or friend to take part with you. Nurse bedside shift report happens every day between [7 and 7:30 a.m.] and [7 and 7:30 p.m.]. Let us know if y…

45. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 5) Overview of Communication Competencies Effective communication between clinicians, patients, and families can lead to better health care outcomes and improved quality and safety. The following list identifies behaviors to help clinicians build partnerships with pa…

46. Board Checklist | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/cusp/toolkit/board-checklist.html
    December 01, 2012 - errors that have occurred in the most recent timeframe to show that this is an important and ongoing concern

47. Strategy 3: Bedside Shift Report (Tool 2) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.pdf
    June 04, 2013 - Strategy 3: Bedside Shift Report (Tool 2) Guide to Patient and Family Engagement Bedside Shift Report Checklist  Introduce the nursing staff to the patient and family. Invite the patient and family to take part in the bedside shift report.  Open the medical record or access the electronic work station…

48. Appendix E. Endoscopy Checklist Template - Implementation Guide | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-e.html
    May 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

49. Strategy 3: Bedside Shift Report (Tool 2) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.docx
    February 10, 2011 - Strategy 3: Bedside Shift Report (Tool 2) Strategy 1: Working with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy 3: Nurse Bedside Shift Report (Tool 2) Bedside Shift Report Checklist Introduce the nursing staff to the patient and family. Invite the patient and family to take part in th…

50. Best Practices in the Diagnosis and Treatment of Diverticulitis and Biliary Tract Infections (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/best-practices/diverticulitis-biliary-infections-facilitator-guide.pdf
    November 01, 2019 - This is a particular concern when using ampicillin/sulbactam for which significant decreases in E. … If there are current or prior cultures growing Enterococcus spp. or a strong clinical concern that … If there are current or prior biliary cultures growing Candida spp. or a strong clinical concern that … in patients with prior biliary cultures growing these organisms or if there is a strong clinical concern

51. Strategy 4: IDEA Discharge Planning (Tool 1) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
    January 01, 2010 - Strategy 4: IDEA Discharge Planning (Tool 1) Guide to Patient and Family Engagement :: 1 IDEAL Discharge Planning Overview, Process, and Checklist Evidence for engaging patients and families in discharge planning Nearly 20 percent of patients experience an adverse event within 30 days of discharge.1,2 R…

52. Four Moments of Antibiotic Decision Making | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/antibiotic-use/long-term-care/four-moments/index.html
    August 01, 2021 - Moment 1 occurs when a resident is assessed for a change in status and there is a concern for infection

53. Dashboard Information | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/npsd/data/dashboard/info.html
    June 01, 2019 - in the CFER-H and captured through individual questions asked of reporters for each patient safety concern

54. Addressing Questions Asked by Staff: Wound Cleaning (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/abate/faqs/faq-wound-cleaning.pdf
    March 01, 2022 - Addressing Questions Asked by Staff: Wound Cleaning Decolonization of Non-ICU Patients With Devices Section 14-5 – Addressing Questions Asked by Staff: Wound Cleaning There are some new nurses and nursing assistants on our unit. How can I ease any concerns related to wound cleaning? Some nurses and n…

55. Module 5: Visual Management - Facilitator Notes | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/visual-fac-notes.html
    June 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

56. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps/instructor/scenarios/labordel.html
    March 01, 2014 - Instructor Comments In this scenario, the RN expresses her concern about the physician's request and … personally questions the use of a suppository, she does not use the Two-Challenge rule to voice her concern … When her challenge is rejected, she vocalizes her concern a second time to ensure that it has been heard … The resource nurse on the unit is concerned about the FHR pattern and expresses concern to the OB attending … Through situation monitoring, the resource nurse becomes aware of the FHR and expresses her concern.

57. Strategy 3: Bedside Shift Report (Tool 3)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
    July 23, 2010 - How did the nurses address the patient’s concern about getting out of bed by himself? … What could they have done differently to address the patient’s concern? … Report (Tool 3) Next we will discuss how HIPAA relates to bedside shift report because this may be a concern

58. Appendix D. Ambulatory Surgery Center Checklist Template - Implementation Guide | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-d.html
    April 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

59. How To Learn About the Audience for a Health Care Quality Report | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/plan/your-audience/learn-about.html
    July 01, 2011 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

60. AHRQ’s RED Toolkit Inspires Improved Patient Discharge at Nacogdoches Memorial Hospital | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/news/newsroom/case-studies/201501.html
    March 01, 2015 - work on improving discharge processes in 2012 as high hospital readmission rates became a national concern