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21. Improving Communication Between Members of the Practice Around Antibiotic Decisions – Facilitator Guide (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/improving-communication-guide.docx
    September 01, 2022 - Assertive statements should—  · Open the discussion · State the concern · Offer a solution · Obtain … Decisions Advocacy and Assertiveness Assertive statements should — • Open the discussion • State the concern

22. Implementing the SPPC-II Teamwork Toolkit (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation-speaker-notes.pdf
    July 01, 2023 - o Pick 2 or 3 of the items that are your biggest concern. What would you do differently? … " • List each concern on a whiteboard or flip chart. … • Place the notes on the whiteboard or flip chart under the concern. … In addition, the Hospital AIM Team should periodically review the entire concern list to determine whether … Team Leads SPPC‐II Exercise: Barrier Analysis (Input Sheet) 11 Reasons for Failure Level of Concern

23. Implementing the SPPC‐II Teamwork Toolkit (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_7-implementation-speaker-notes.pdf
    July 01, 2023 - o Pick two or three of the items that are your biggest concern. What would you do differently? … " • List each concern on a whiteboard or flip chart. … • Place the notes on the whiteboard or flip chart under the concern. … In addition, the Hospital AIM Team should periodically review the entire concern list to determine whether … Team Leads SPPC‐II Exercise: Barrier Analysis (Input Sheet) 11 Reasons for Failure Level of Concern

24. TeamSTEPPS Learning Benchmarks (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
    May 31, 2023 - Stop action, verify the correct dose, and thank the nurse for her concern regarding patient safety. … Respect for team input • Focus on the patient and safety 7 D • Proper response to the question and concern

25. Network of Patient Safety Databases Chartbook, 2023 (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/npsd/data/npsd-chartbook-2023.pdf
    January 01, 2023 - Also, there is considerable lag between an initial report of a patient safety concern and submission … Note that this is neither the date the patient safety concern occurred nor the date the concern was reported … When a patient safety concern is reported as an Other EVENT TYPE, only a limited number of generic … In addition to a REPORT TYPE, each patient safety concern is categorized by one or more EVENT TYPES … describing the nature of the patient safety concern.

26. Teamwork Tools and Strategies | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care-2/tools.html
    July 01, 2023 - Involves asserting a position or concern at least twice, especially when ignored or unheard the first

27. Best Practices in the Diagnosis and Treatment of Cellulitis and Skin and Soft Tissue Infections (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/best-practices/cellulitis-facilitator-guide.pdf
    November 01, 2019 - Moment 2: Etiology of Nonpurulent Cellulitis in the MRSA Era Is NOT MRSA SAY: A common clinical concern … Commentary Slide Number and Slide Skin Abscesses With Minimal Cellulitis SAY: Another clinical concern … Gram-negative coverage include critically ill patients, neutropenic or severely immunocompromised patients, concern … You should consider extending IV therapy in obese patients if there is concern that adequate tissue

28. Module 2: Component Kit (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/huddles-component-kit.docx
    May 01, 2017 - Leader asks each person to offer one positive safety observation or one issue about safety (e.g., a concern … Use the opportunity to report on and reinforce the use of the “Concern-Uncomfortable-Safety Event” (CUS

29. Infographic Poster: Did you know...Patient safety issues in primary care are real. (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/infographicposter-final508_0.pdf
    July 12, 2018 - outpatients experiences a diagnostic error 55% of patients said diagnostic errors were a chief concern

30. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/endoscopy-checklist-template.docx
    January 01, 2009 - Strategy 2: Communicating to Improve Quality (Tool 3) Long-Term Care Safety Toolkit Appendix E. Endoscopy Checklist Template Endoscopy Safety Checklist Preprocedure Area/Procedure Room AHRQ Safety Program for Ambulatory Surgery Implementation Guide Before Patient Enters Room Nurse, Anesthesia Professional, and P…

31. Daily Huddle Component Kit | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-comp-kit.html
    June 01, 2017 - Leader asks each person to offer one positive safety observation or one issue about safety (e.g., a concern … Use the opportunity to report on and reinforce the use of the “Concern-Uncomfortable-Safety Event” (CUS

32. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/asc-checklist-template.docx
    January 01, 2009 - Strategy 2: Communicating to Improve Quality (Tool 3) Appendix D. Ambulatory Surgery Center Checklist Template AHRQ Safety Program for Ambulatory Surgery Implementation Guide Ambulatory Surgery Checklist Preop Before Patient Enters Room Nurse, Anesthesia Professional, and Patient Review: · Patient identificatio…

33. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
    October 01, 2015 - .......................................................... 1 Background: Health Literacy Is a Major Concern … Set for Hospitals Document No. 911 10/01/2015 Page 2 Background: Health Literacy Is a Major Concern … CAHPS® Health Literacy Item Set for Hospitals Introduction Background: Health Literacy Is a Major Concern

34. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-f.docx
    September 01, 2016 - Strategy 2: Communicating to Improve Quality (Tool 3) Long-Term Care Safety Toolkit Appendix F. Does Our Checklist Meet the Goals of the World Health Organization’s Surgical Safety Checklist? How To Use This Document - When you make modifications to your checklist, review this document with your checklist implementat…

35. Improving Communication Between Members of the Practice Around Antibiotic Decisions – Slides
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/improving-communication-slides.pptx
    September 01, 2022 - 11 Advocacy and Assertiveness Assertive statements should—   Open the discussion   State the concern

36. Strategy 3: Bedside Shift Report (Tool 3) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_3_Pres_video_508.pdf
    May 30, 2013 - Strategy 3: Bedside Shift Report (Tool 3) Guide to Patient & Family Engagement Insert hospital logo here Nurse Bedside Shift Report Training [Hospital Name | Presenter name and title | Date of presentation] Strategy 3: Nurse Bedside Shift Report (Tool 3) Today’s session • What is patient and famil…

37. Train-the-Trainer Instructor Guide | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
    October 01, 2020 - Say: You can also use these signal phrases to escalate a concern. … Slide Time: 1 minute Say: It is important to voice your concern by advocating and asserting your … The first challenge should be in the form of a question or initial concern. … The second challenge should provide some support for your concern. … If, after two attempts to clearly assert your concern, there is no resolution of the problem, you may

38. Cellulitis-One-Page (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/best-practices/cellulitis-one-page.docx
    November 01, 2019 - severe illness or immunocompromise · Obtain wound culture if purulence is present · Obtain ultrasound if concern

39. Strategy 2: Communicating for Improve Quality (Tool 5) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 - Strategy 2: Communicating for Improve Quality (Tool 5) Guide to Patient and Family Engagement :: 1 Overview of Communication Competencies Effective communication between clinicians, patients, and families can lead to better health care outcomes and improved quality and safety. The following list identifies be…

40. Strategy 3: Nurse Bedside Shift Report (Tool 1) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
    May 23, 2013 - Strategy 3: Nurse Bedside Shift Report (Tool 1) Nurse Bedside Shift Report What is it? How can you get involved? Being a partner in your care helps you get the best care possible in the hospital. Taking part in nurse bedside shift report is one way you can be a partner. This brochure explains …