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1. Mutual Support: Severe Hypertension (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support-speaker-notes.pdf
   July 01, 2023 - Provide support for your concern in the second challenge. Tip! … Discuss in what way the concern is related to safety. … My concern is that Ms. … Keys and you were forced to escalate the concern. • Imagine your partner is Dr. Dean. … Keys and you were forced to escalate your concern.

2. Mutual Support: Obstetric Hemorrhage (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support-speaker-notes.pdf
   July 01, 2023 - Provide support for your concern in the second challenge. Tip! … To use Power Words: • First, state your Concern. • Then state why you are Uncomfortable. … Discuss in what way the concern is related to safety. … Keys and you were forced to escalate the concern. • Imagine your partner is Dr. Dean. … Keys and you were forced to escalate your concern.

3. Mutual Support: Severe Hypertension - PowerPoint Presentation
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support.pptx
   July 01, 2023 - Provide support for your concern in the second challenge. Tip! … To use Power Words: First, state your Concern. Then state why you are Uncomfortable. … Discuss in what way the concern is related to safety. … My concern is that Ms. … Keys and you were forced to escalate your concern.

4. Mutual Support: Obstetric Hemorrhage - PowerPoint Presentation
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support.pptx
   July 01, 2023 - Provide support for your concern in the second challenge. Tip! … To use Power Words: First, state your Concern. Then state why you are Uncomfortable. … Discuss in what way the concern is related to safety. … Keys and you were forced to escalate the concern. Imagine your partner is Dr. Dean. … Keys and you were forced to escalate your concern.

5. Network of Patient Safety Databases Chartbook, 2019 (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/npsd/data/npsd-chartbook-2019.pdf
   January 01, 2019 - Note that this is neither the date the patient safety concern occurred nor the date the concern was reported … describing the nature of the patient safety concern. … GENERIC PATIENT SAFETY CONCERN The Generic Patient Safety Concern section provides a high-level overview … Thus, these were excluded from report counts in the Generic Patient Safety Concern module. … Thus, these were excluded from report counts in the Generic Patient Safety Concern module.

6. Tool: Advocacy and Assertion | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
   June 01, 2023 - Assertive statements are nonthreatening, respectful ways to make sure the concern or critical information … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: "I am concerned that what you said and how you said it sounded rude."

7. Tool: Two-Challenge Rule | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
   May 01, 2023 - colleagues if they have requested clarification but the response or confirmation does not ease the concern … teamwork culture where team members respectfully challenge one another when the plan is unclear or of concern … initial assertion is ignored: It is your responsibility as the challenger to assertively voice your concern

8. Tool: CUS | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
   May 01, 2023 - To use CUS, proceed as follows: C: First, state your concern . … Discuss in what way the concern is related to safety.

9. TeamSTEPPS Teamwork Perceptions Questionnaire (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
   May 31, 2023 - When staff have a concern about patient safety, they challenge others until they are sure the concern

10. Guide Promotional Postcard (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfeprimarycare-infographic.pdf
    April 01, 2018 - outpatients experiences a diagnostic error 55% of patients said diagnostic errors were a chief concern

11. Implementation Module Handouts (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/sppcii-module-handouts.docx
    July 01, 2023 - Pick two or three items that are your biggest concern. What would you do differently? … Level of Concern 1 = lowest to 5 = greatest Action Steps To Prevent Failure What can be done differently

12. Tool: STEP | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps-program/curriculum/situation/tools/step.html
    June 01, 2023 - Progress: The respiratory therapist notifies the oncoming nurse of their concern.  … Even though the patient’s vital signs were normal, were there reasons for concern?  

13. TeamSTEPPS® Essentials Course | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps/instructor/essentials/igessentials.html
    March 01, 2019 - You notify the oncoming nurse of your concern ( PROGRESS ). … It is important to voice your concern by advocating and asserting your statement at least twice if the … The second challenge should provide some support for your concern. … The Two- Challenge Rule ensures that an expressed concern has been heard, understood, and acknowledged … Discuss in what way the concern is related to safety.

14. Pocket Guide: TeamSTEPPS | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
    January 01, 2020 - State the concern. State the problem (real or perceived). Offer a solution. … When an initial assertive statement is ignored: It is your responsibility to assertively voice concern … The team member being challenged must acknowledge that concern has been heard.

15. Implementing the SPPC-II Teamwork Toolkit - PowerPoint Presentation
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_7-implementation.pptx
    July 01, 2023 - Pick two or three of the items that are your biggest concern. What would you do differently? … List each concern on a whiteboard or flip chart. … Place the notes on the whiteboard or flip chart under the concern. … In addition, the Hospital AIM Team should periodically review the entire concern list to determine whether … Level of Concern 1 = lowest level to 5 = greatest level Action Steps To Prevent Failure What can I do

16. Implementing the _x000b_SPPC-II Teamwork Toolkit - PowerPoint Presentation
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation.pptx
    July 01, 2023 - Pick 2 or 3 of the items that are your biggest concern. What would you do differently? … List each concern on a whiteboard or flip chart. … Place the notes on the whiteboard or flip chart under the concern. … In addition, the Hospital AIM Team should periodically review the entire concern list to determine whether … Level of Concern 1 = lowest level to 5 = greatest level Action Steps To Prevent Failure What can I do

17. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-c.docx
    April 13, 2017 - Addressing Physician Concerns With the Checklist Common Concern Response Explanation “I'm already

18. TeamSTEPPS 2.0: Essentials Course (Instructor Guide) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/igessentials.pdf
    March 11, 2014 - • You notify the oncoming nurse of your concern (PROGRESS). … It is important to voice your concern by advocating and asserting your statement at least twice if the … • The second challenge should provide some support for your concern. … To use CUS: • First, state your concern. • Then, state why you are uncomfortable. … Discuss in what way the concern is related to safety.

19. Douglas Smith | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/questions/videos/patient-smith.html
    November 01, 2020 - you to initiate the questions and the discussion with the doctors because you’re the one that has the concern

20. Engaging-Staff-Stories-Transcript (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/engaging-staff-stories-transcript.docx
    May 01, 2017 - So, you know, a lot of it is not only sharing stories, but sharing concern for that individual that may