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21. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps/instructor/scenarios/neonatalicu.html
    March 01, 2014 - Two hours later, the nurse contacts the resident and again expresses her concern that the baby "just … At approximately 0530, the nurse calls the resident again, with another update and continued concern

22. TeamSTEPPS Video Debrief Guide: CUS and SBAR in Rural Community Clinic (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-sbar-rural-clinic-guide.pdf
    August 30, 2023 - The clerk uses the key words in CUS to: • Emphasize concern. • Communicate being uncomfortable.

23. Staff Training Classroom Slides | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps/lep/traintrainers/lepslstafftrain.html
    July 01, 2018 - Voice your concern at least two times...it's your responsibility . … If you are being challenged, acknowledge the concern. Correct the problem. Teach.

24. Pocket Guide: TeamSTEPPS | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
    January 01, 2020 - State the concern. State the problem (real or perceived). Offer a solution. … When an initial assertive statement is ignored: It is your responsibility to assertively voice concern … The team member being challenged must acknowledge that concern has been heard.

25. TeamSTEPPS Specialty Scenarios: Neonatal ICU (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/neonatalicu.pdf
    March 19, 2014 - Two hours later, the nurse contacts the resident and again expresses her concern that the baby “just … At approximately 0530, the nurse calls the resident again, with another update and continued concern

26. TeamSTEPPS Pocket Guide (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
    May 01, 2023 - y State the concern. y State the problem (real or perceived). y Offer a solution. … an initial assertive statement is ignored: y It is your responsibility to assertively restate the concern … y The team member being challenged must acknowledge that they heard and understood your concern. … y If the response does not clarify and alleviate concern, rephrase the anticipated danger.

27. The safety and effectiveness of pediatric chiropractic: a survey of chiropractors and parents in a practice-based research network | Practice-Based Research Networks | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/tools-and-resources/pbrn-literature/safety-and-effectiveness-pediatric-chiropractic-survey
    January 09, 2022 - complementary and alternative medicine (CAM) therapies for children, their safety and effectiveness are of high concern

28. Racial/Ethnic differences in health care visits made before suicide attempt across the United States | Practice-Based Research Networks | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/tools-and-resources/pbrn-literature/racialethnic-differences-health-care-visits-made-suicide-attempt
    January 05, 2022 - Abstract:  BACKGROUND: Suicide is a public health concern, but little is known about the patterns of

29. Pocket Guide: TeamSTEPPS: Strategies & Tools to Enhance Performance and Patient Safety (pdf file)
    pbrn.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
    January 01, 2020 - decisionmaker Assert a corrective action in a firm and respectful manner • Make an opening • State the concern … When an initial assertive statement is ignored: • It is your responsibility to assertively voice concern … times to ensure that it has been heard • The team member being challenged must acknowledge that concern

30. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module6/slmutualsupp.html
    July 01, 2018 - State the concern. State the problem—real or perceived. Offer a solution. … It is your responsibility to assertively voice your concern at least two times to ensure that it

31. Discussing Infectious Concerns About Residents With Family Members and Caregivers | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/antibiotic-use/long-term-care/improve/discuss-family.html
    June 01, 2021 - SHARE: More topics in this section Antibiotic Stewardship Toolkits Acute Care Hospital Toolkit Ambulatory Care Toolkit Long-Term Care Toolkit Four Moments Develop/Improve Stewardship Program Developing a Stewardship Program …

32. Why Promote a Health Care Quality Report to Consumers? | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/talkingquality/distribute/promote/why-promote.html
    December 01, 2022 - The idea that health care quality should be a concern of consumers and patients is new and unfamiliar

33. We Must Not Underestimate the Impacts of Gun Violence on Healthcare Workers | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
    March 01, 2023 - Showing them concern by listening can help heal the pain and grief they are suffering. Dr.

34. Four Moments of Antibiotic Decision Making | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/antibiotic-use/long-term-care/four-moments/index.html
    August 01, 2021 - Moment 1 occurs when a resident is assessed for a change in status and there is a concern for infection

35. Translating Surveys and Other Materials | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
    June 01, 2023 - revisions and additional testing as needed to address any areas of misunderstanding, confusion, or concern

36. TeamSTEPPS Essentials Course | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps/instructor/essentials/slessentials.html
    July 01, 2018 - State the concern. State the problem. Offer a solution. Reach agreement on next steps. … When an initial assertive statement is ignored: It is your responsibility to assertively voice concern … The team member being challenged must acknowledge that concern has been heard.

37. Highlight Consumer Rights, Protections, and Ways To Complain | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/talkingquality/explain/share-info/highlight.html
    September 01, 2019 - When to take your concern to the next level. Whom to contact for different kinds of concerns.

38. Enhancing Safety for Patients with Limited English Proficiency Train-the-Trainer Instructor Guide (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
    November 19, 2008 - SAY: You can also use these signal phrases to escalate a concern. … The first challenge should be in the form of a question or initial concern. … The second challenge should provide some support for your concern. … This “two-challenge" tactic ensures that an expressed concern has been heard, understood, and acknowledged … If, after two attempts to clearly assert your concern, there is no resolution of the problem, you

39. AHRQ’s RED Toolkit Inspires Improved Patient Discharge at Nacogdoches Memorial Hospital | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/news/newsroom/case-studies/201501.html
    March 01, 2015 - work on improving discharge processes in 2012 as high hospital readmission rates became a national concern

40. Develop and Improve Your Stewardship Program | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/antibiotic-use/long-term-care/improve/index.html
    September 01, 2021 - SHARE: More topics in this section Antibiotic Stewardship Toolkits Acute Care Hospital Toolkit Ambulatory Care Toolkit Long-Term Care Toolkit Four Moments Develop/Improve Stewardship Program Developing a Stewardship Program …