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41. Infographic Poster: Did you know...Patient safety issues in primary care are real. (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/infographicposter-final508_0.pdf
    July 12, 2018 - outpatients experiences a diagnostic error 55% of patients said diagnostic errors were a chief concern

42. TeamSTEPPS Video: STEP for Inpatient Medical Teams | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps-program/resources/additional/step.html
    June 01, 2023 - Even though the patient's vital signs were normal, were there reasons for concern?

43. Scenario 1 (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/learnbench.pdf
    February 28, 2014 - Stop action, verify the correct dose, and thank the nurse for her concern regarding patient safety. … Respect for team input • Focus on the patient and safety 7 D • Proper response to the question and concern

44. Getting Ready for Change Self-Assessment (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.pdf
    May 12, 2016 - Getting Ready for Change Self-Assessment Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety i Tool A.3 Getting Ready for Change Self-Assessment What is the purpose of this tool? This tool can be used to assess your hospital’s organizational infrastructure and its readines…

45. A3 Combo Selfassessment (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.docx
    June 27, 2014 - AHRQ Quality Indicators Toolkit Getting Ready for Change Self-Assessment What is the purpose of this tool? This tool can be used to assess your hospital’s organizational infrastructure and its readiness to support effective implementation efforts. Using this checklist, you can highlight capabilities that should be in p…

46. TeamSTEPPS Learning Benchmarks | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/reference/learnbench.html
    March 01, 2014 - Stop action, verify the correct dose and thank the nurse for her concern regarding patient safety. … for team input Focus on the patient and safety 7 D Proper response to the question and concern

47. TeamSTEPPS Video Debrief Guide: CUS-Maternal Health (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-facilitator-guide-maternal-equity.pdf
    August 30, 2023 - TeamSTEPPS Video Debrief Guide: CUS-Maternal Health TeamSTEPPS Video Debrief Guide: CUS for Diversity, Equity, and Inclusion in Maternal Health Video Objective To demonstrate an example of how to speak up, using a TeamSTEPPS technique. TeamSTEPPS Tool or Concept CUS: I am Concerned; I am Uncomfortable; This is …

48. TeamSTEPPS Teamwork Attitudes Questionnaire (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-t-taq-questionnaire.pdf
    May 31, 2023 - It is appropriate to continue to assert a patient safety concern until you are certain that it has

49. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety Safe Cesarean Section (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_safe-csection.docx
    May 01, 2017 - .” · Use the "two-challenge" rule, repeating concern, and asking whether you have been heard. · Use a

50. Introduction to the Fundamentals of TeamSTEPPS Concepts and Tools (Part 1 of 3)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-071217.pptx
    January 01, 2017 - Uncomfortable, This is a Safety Issue Two-Challenge It is your responsibility to assertively voice a concern … Uncomfortable, This is a Safety Issue Two-Challenge--It is your responsibility to assertively voice a concern

51. Train-the-Trainer Instructor Guide | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
    October 01, 2020 - Say: You can also use these signal phrases to escalate a concern. … Slide Time: 1 minute Say: It is important to voice your concern by advocating and asserting your … The first challenge should be in the form of a question or initial concern. … The second challenge should provide some support for your concern. … If, after two attempts to clearly assert your concern, there is no resolution of the problem, you may

52. Readiness Assessment Survey (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.docx
    September 01, 2012 - Interrupt the conversation to state his concern c. Report the incident to his supervisor d. … Interrupt the conversation to state his concern c. Report the incident to his supervisor d. … Expressing concern or discomfort about communication involving LEP patients when there is a patient safety … Expressing concern or discomfort about communication involving LEP patients when there is a patient safety

53. Readiness Assessment Survey (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/trainershandouts_all.docx
    September 01, 2012 - Interrupt the conversation to state his concern c. Report the incident to his supervisor d. … Interrupt the conversation to state his concern c. Report the incident to his supervisor d. … Expressing concern or discomfort about communication involving LEP patients when there is a patient safety … Expressing concern or discomfort about communication involving LEP patients when there is a patient safety

54. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
    August 01, 2022 - communicators participating in the initial disclosure conversation must demonstrate genuine caring and concern … the health care organization apologize for the adverse event, expressing genuine empathy, caring, and concern … Many times the questions are a stand-in for a deeper concern.

55. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
    April 01, 2023 - One common concern is that members or patients may not have access to the Internet. … A related concern is that providing better access only addresses part of the problem.

56. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - Strategy 3: Nurse Bedside Shift Report (Tool 1) (Brochure Back) You are invited You are invited to take part in nurse bedside shift report. You can also invite a family member or friend to take part with you. Nurse bedside shift report happens every day between [7 and 7:30 a.m.] and [7 and 7:30 p.m.]. Let us know if y…

57. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 5) Overview of Communication Competencies Effective communication between clinicians, patients, and families can lead to better health care outcomes and improved quality and safety. The following list identifies behaviors to help clinicians build partnerships with pa…

58. AHRQ Safety Program for Perinatal Care: Rapid Response for Perinatal Safety: Rapid Response Systems (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/tool_rapidresponse-systems.docx
    May 01, 2017 - maternity care provider, or a patient or family member—who senses that something is not “right” or has a concern … This is a safety issue.” · Use the Two Challenge rule, repeat the concern, and inquire whether concern

59. Highlight Consumer Rights, Protections, and Ways To Complain | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/talkingquality/explain/share-info/highlight.html
    September 01, 2019 - When to take your concern to the next level. Whom to contact for different kinds of concerns.

60. Strategy 3: Bedside Shift Report (Tool 2) (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.pdf
    June 04, 2013 - Strategy 3: Bedside Shift Report (Tool 2) Guide to Patient and Family Engagement Bedside Shift Report Checklist  Introduce the nursing staff to the patient and family. Invite the patient and family to take part in the bedside shift report.  Open the medical record or access the electronic work station…