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21. IV. Evaluation Aims, Methods, and Results | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/reports/hotline/eval4.html
    May 01, 2016 - Fourteen of the 34 shared reports were completed by the patient who experienced the concern (rather than … Report a Safety Concern The Web team pointed out that because filling out and submitting the form are … In other words, the site can save users time when submitting a concern. … If possible, users who submit a concern anonymously should be provided with a submission ID number so … Continuing barriers to reporting include fear of retaliation, concern that reporting will not result

22. Network of Patient Safety Databases Chartbook, 2019 (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/npsd/data/npsd-chartbook-2019.pdf
    January 01, 2019 - Note that this is neither the date the patient safety concern occurred nor the date the concern was reported … describing the nature of the patient safety concern. … GENERIC PATIENT SAFETY CONCERN The Generic Patient Safety Concern section provides a high-level overview … Thus, these were excluded from report counts in the Generic Patient Safety Concern module. … Thus, these were excluded from report counts in the Generic Patient Safety Concern module.

23. TeamSTEPPS Module 6: Mutual Support (Instructor Guide) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
    February 19, 2014 - State the concern. 3. State the problem—real or perceived. 4. Offer a solution. 5. … Possible Answers: • Opening: Say the person’s name to whom the concern is addressed: “Dr. … • The second challenge should provide some support for your concern. … To use CUS: • First, state your concern. • Then state why you are uncomfortable. … Discuss in what way the concern is related to safety.

24. Tool: Advocacy and Assertion | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
    June 01, 2023 - Assertive statements are nonthreatening, respectful ways to make sure the concern or critical information … State the concern. State the problem—real or perceived. Offer a solution. … State the concern: "I am concerned that what you said and how you said it sounded rude."

25. A System to Describe and Reduce Medical Errors in Primary Care (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Kaprielian_9.pdf
    January 01, 2007 - The form included patient identification information, the concern, and a description of any actions … Reporters were asked to describe in free text the concern or incident and any actions taken. … of the type of error according to the new classification, in addition to describing the concern or … Drop boxes for confidential concern reports are available in all clinic workrooms. … Most reporters identify themselves, and many participate in the investigation of a concern.

26. Tool: Two-Challenge Rule | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
    May 01, 2023 - colleagues if they have requested clarification but the response or confirmation does not ease the concern … teamwork culture where team members respectfully challenge one another when the plan is unclear or of concern … initial assertion is ignored: It is your responsibility as the challenger to assertively voice your concern

27. Slide 1
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-091317.pptx
    January 01, 2017 - about patient safety, they challenge others until they are sure the concern has been heard. 3.85 4.00 … When team members have a concern about patient safety, they challenge others until they are sure the … concern has been heard. … When team members have a concern about patient safety, they challenge others until they are sure the … concern has been heard.

28. Transcript: How To Empower Staff To Speak Up To Stop a Central Line Insertion if They See a Breach in Aseptic Technique, Including How To Obtain Buy-In From Physicians (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/empower-staff-transcript.pdf
    April 01, 2022 - procedure more familiar with each other, and would make it easier for someone to step up and bring up a concern … And if you don't notice it, you should actually thank somebody else for bringing that concern up to … So, I would thank them for bringing up their concern, and I would — again, the way, the tone in which … So, if you're a nurse or other provider who's bringing up a concern like a breach in a sterile technique … When a provider brings up a question or concern, it's OK to disagree with what they're saying, but it's

29. PowerPoint Presentation
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
    January 20, 2006 - in for overburdened team members Assistance should be actively offered and given whenever there is concern … nonthreatening and ensures that critical information is addressed Five steps: Make an opening State your concern … State the concern: “I am concerned that what you said and how you said it sounded rude.” … Invoked when an initial assertion is ignored: It is your responsibility to assertively voice your concern

30. Appendix C: The Health Care Safety Hotline: Operations Manual (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/hotline/healthcare-safety-hotline-appendixc.pdf
    July 01, 2015 - • Module 2: Description of your safety concern – description of the safety concern. … Describe Safety Concern Figure C.16. … us in your own words about the safety concern. … 1.1 Who is the patient with a safety concern? … What is a health care safety concern?

31. TeamSTEPPS 2.0 Module 6: Mutual Support
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
    February 09, 2006 - Step two, state the concern. Step three, state the problem, real or perceived. … Say the person's name to whom the concern is addressed. Dr. Myers. Then state the concern. … The second challenge should provide some support for your concern. … To use CUS, first state your concern, then state why you're uncomfortable. … Discuss in what way the concern is related to safety.

32. TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teampercept.pdf
    March 21, 2014 - When staff have a concern about patient safety, they challenge others until they are sure the concern

33. Module 3: Script and Slides (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
    May 01, 2017 - To use CUS, first, state your concern, then state why you are uncomfortable. … If the conflict is not resolved, state that there is a safety issue and discuss in what way the concern … is concerned about, this simple protocol makes it an expectation that the staff member express that concern … If the concern is not addressed, then the staff person declares that they are uncomfortable.

34. TeamSTEPPS Teamwork Perceptions Questionnaire (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_teamwork_perceptions_ques.pdf
    April 24, 2017 - When staff have a concern about resident safety, they challenge others until they are sure the concern

35. TeamSTEPPS® for Office-Based Care - Teamwork Perceptions Questionnaire (T-TPQ) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teampercept.pdf
    December 09, 2015 - When staff have a concern about patient safety, they challenge others until they are sure the concern

36. Tool: CUS | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
    May 01, 2023 - To use CUS, proceed as follows: C: First, state your concern . … Discuss in what way the concern is related to safety.

37. Chartbook on Patient Safety (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/npsd/data/npsd-chartbook-2020.pdf
    January 01, 2020 - Note that this is neither the date the patient safety concern occurred nor the date the concern was … describing the nature of the patient safety concern. … Thus, these were excluded from report counts in the Generic Patient Safety Concern module. … Thus, these were excluded from report counts in the Generic Patient Safety Concern module. … Thus, these were excluded from report counts in the Generic Patient Safety Concern module.

38. TeamSTEPPS Teamwork Perceptions Questionnaire (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
    May 31, 2023 - When staff have a concern about patient safety, they challenge others until they are sure the concern

39. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module6/office_support.html
    September 01, 2015 - Assistance should be actively offered and given whenever there is concern for patient safety related … State your concern. Explain the problem. Offer a solution. Reach an agreement. … State the concern: "I am concerned that what you said and how you said it sounded rude." … Invoked when an initial assertion is ignored: It is your responsibility to assertively voice your concern

40. II. Hotline Design and Development | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/reports/hotline/design2.html
    May 01, 2016 - We found that the term “patient safety concern” elicited comments on service complaints and communication … The revised form was designed to ensure that a patient or caregiver would report only one concern or … being reported: The reporting form gathers information about the patient safety concern in both an … to obtain a narrative description of the patient safety concern. … Before a patient or caregiver can answer questions about a safety concern, he or she is screened for