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101. Engaging-Staff-Stories-Transcript (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/engaging-staff-stories-transcript.docx
     May 01, 2017 - So, you know, a lot of it is not only sharing stories, but sharing concern for that individual that may

102. 26-Patient-Education-Guide (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/26-patient-education-guide.docx
     June 01, 2023 - Another area of concern is pain medication.

103. Improving Communication Between Members of the Practice Around Antibiotic Decisions – Facilitator Guide (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/improving-communication-guide.docx
     September 01, 2022 - Assertive statements should—  · Open the discussion · State the concern · Offer a solution · Obtain … Decisions Advocacy and Assertiveness Assertive statements should — • Open the discussion • State the concern

104. Strategies To Promote Psychological Safety and Organizational Safety Culture Related to Diagnosis | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-psychological-safety-4.html
     September 01, 2023 - the busy clinician articulate their reasoning and explain aspects of the case that create doubt or concern … When reviewing a case after the fact, or when grappling with concern about a mistake, personal reflection

105. Family-Facilitator-Guide (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-facilitator-guide.docx
     June 01, 2021 - Slide 7 Empathy & Understanding SAY: The daughter’s main concern is that her mother is more confused … Try to empathize and understand that concern. … with reassurance that you’ll be responsive if there are changes that suggest a more serious clinical concern

106. Implementing the SPPC-II Teamwork Toolkit (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation-speaker-notes.pdf
     July 01, 2023 - o Pick 2 or 3 of the items that are your biggest concern. What would you do differently? … " • List each concern on a whiteboard or flip chart. … • Place the notes on the whiteboard or flip chart under the concern. … In addition, the Hospital AIM Team should periodically review the entire concern list to determine whether … Team Leads SPPC‐II Exercise: Barrier Analysis (Input Sheet) 11 Reasons for Failure Level of Concern

107. Implementing the SPPC‐II Teamwork Toolkit (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_7-implementation-speaker-notes.pdf
     July 01, 2023 - o Pick two or three of the items that are your biggest concern. What would you do differently? … " • List each concern on a whiteboard or flip chart. … • Place the notes on the whiteboard or flip chart under the concern. … In addition, the Hospital AIM Team should periodically review the entire concern list to determine whether … Team Leads SPPC‐II Exercise: Barrier Analysis (Input Sheet) 11 Reasons for Failure Level of Concern

108. Appendix 4: N.C. Children's Hospital and Pediatric Rapid Response Teams | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/innovations/will-work/appendix4.html
     February 01, 2021 - forward nationally. ” In considering strategic and operational risks, UNC decisionmakers’ primary concern … To address this concern, physicians received in-depth education about the purpose of the teams and their … Loss of control was their main concern: “ None of the physicians who had a problem were concerned

109. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety Umbilical Cord Prolapse (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
     May 01, 2017 - This approach can include— · staff who identify a possible prolapse and clearly state the concern · … · Staff call out concern for or diagnosis of cord prolapse, reducing error through an anticipated and … This is a safety issue.” · Use the "two-challenge" rule, repeating concern, and asking whether you have

110. BLADDER SCAN – POLICY #2202 12/11/06 (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/case-study-key.docx
     March 01, 2017 - It is helpful to emphasize that you are recommending this course of action out of your concern for Valerie

111. PowerPoint Presentation
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
     August 21, 2015 - communicators participating in the initial disclosure conversation must demonstrate genuine caring and concern … the health care organization apologize for the adverse event, expressing genuine empathy, caring, and concern … Consider that questions are often a stand-in for a deeper concern. … Many times the questions are a stand-in for a deeper concern.

112. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module6/slmutualsupp.html
     July 01, 2018 - State the concern. State the problem—real or perceived. Offer a solution. … It is your responsibility to assertively voice your concern at least two times to ensure that it

113. Data Submission Dashboard (xls file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/npsd/Data_Submission_Dashboard_Data_2023.xlsx
     January 01, 2023 - (CFER-H) Versions 1.1 and 1.2, and the number of reports submitted for each type of patient safety concern

114. Infographic Poster: Did you know...Patient safety issues in primary care are real. (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/data/infographics/patient-safety-issues.pdf
     May 21, 2020 - outpatients experiences a diagnostic error 55% of patients said diagnostic errors were a chief concern

115. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Becker (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-survey-admin.pdf
     October 14, 2020 - D An accident or injury D A new health problem D An ongoing health condition or concern 2.

116. TeamSTEPPS Learning Benchmarks (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
     May 31, 2023 - Stop action, verify the correct dose, and thank the nurse for her concern regarding patient safety. … Respect for team input • Focus on the patient and safety 7 D • Proper response to the question and concern

117. Core Principles for the PCA Diagnostic Team | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-reimagining-healthcare-teams-6.html
     July 01, 2023 - They describe this concern within the patient’s context and express the patient’s values, preferences … The clinician validates the concern of the patient, family member, or other support person. … and providing the information needed for accurate and timely diagnosis and treatment of their health concern

118. Network of Patient Safety Databases Chartbook, 2023 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/npsd/data/npsd-chartbook-2023.pdf
     January 01, 2023 - Also, there is considerable lag between an initial report of a patient safety concern and submission … Note that this is neither the date the patient safety concern occurred nor the date the concern was reported … When a patient safety concern is reported as an Other EVENT TYPE, only a limited number of generic … In addition to a REPORT TYPE, each patient safety concern is categorized by one or more EVENT TYPES … describing the nature of the patient safety concern.

119. TeamSTEPPS Essentials Course | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/essentials/slessentials.html
     July 01, 2018 - State the concern. State the problem. Offer a solution. Reach agreement on next steps. … When an initial assertive statement is ignored: It is your responsibility to assertively voice concern … The team member being challenged must acknowledge that concern has been heard.

120. Teamwork Tools and Strategies | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care-2/tools.html
     July 01, 2023 - Involves asserting a position or concern at least twice, especially when ignored or unheard the first