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psnet.ahrq.gov/node/38073/psn-pdf
June 09, 2011 - Are you listening...Are you really listening?
June 9, 2011
Denham CR, Dingman J, Foley M, et al. Are You Listening…Are You Really Listening? J Patient Saf.
2008;4(3):148-161. doi:10.1097/pts.0b013e318184db52.
https://psnet.ahrq.gov/issue/are-you-listeningare-you-really-listening
This article discusses verbal commu…
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psnet.ahrq.gov/node/33969/psn-pdf
April 03, 2009 - Silence Kills: The Seven Crucial Conversations for
Healthcare.
April 3, 2009
Maxfield D, Grenny J, McMillan R, Patterson K, Switzler A. Provo, UT: VitalSmarts, L.C; 2005.
https://psnet.ahrq.gov/issue/silence-kills-seven-crucial-conversations-healthcare
The American Association of Critical-Care Nurses (AACN) …
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psnet.ahrq.gov/node/35442/psn-pdf
September 18, 2009 - Management of adverse surgical events: a structured
education module for residents.
September 18, 2009
Brewster LP, Risucci DA, Joehl RJ, et al. Management of adverse surgical events: a structured education
module for residents. Am J Surg. 2005;190(5):687-90.
https://psnet.ahrq.gov/issue/management-adverse-surgica…
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psnet.ahrq.gov/node/41460/psn-pdf
June 13, 2012 - Help your patient "get" what you just said: a health
literacy guide.
June 13, 2012
Roett MA, Wessel L. Help your patient "get" what you just said: a health literacy guide. J Family Pract.
2012;61(4):190-196.
https://psnet.ahrq.gov/issue/help-your-patient-get-what-you-just-said-health-literacy-guide
This commentar…
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psnet.ahrq.gov/node/39719/psn-pdf
July 28, 2010 - Bedside shift report improves patient safety and nurse
accountability.
July 28, 2010
Baker SJ. Bedside shift report improves patient safety and nurse accountability. Journal of emergency
nursing: JEN : official publication of the Emergency Department Nurses Association. 2010;36(4):355-8.
doi:10.1016/j.jen.2010.03.…
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psnet.ahrq.gov/node/34011/psn-pdf
April 03, 2009 - AACN Standards for Establishing and Sustaining Healthy
Work Environments: A Journey to Excellence.
April 3, 2009
https://psnet.ahrq.gov/issue/aacn-standards-establishing-and-sustaining-healthy-work-environments-
journey-excellence
In the face of evidence that outlines the impact work environments play on providing…
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psnet.ahrq.gov/node/38966/psn-pdf
September 23, 2009 - Information loss in emergency medical services handover
of trauma patients.
September 23, 2009
Carter AJE, Davis KA, Evans L, et al. Information loss in emergency medical services handover of trauma
patients. Prehosp Emerg Care. 2009;13(3):280-5. doi:10.1080/10903120802706260.
https://psnet.ahrq.gov/issue/informat…
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psnet.ahrq.gov/node/38615/psn-pdf
May 06, 2009 - Developing a team performance framework for the
intensive care unit.
May 6, 2009
Reader TW, Flin R, Mearns K, et al. Developing a team performance framework for the intensive care unit.
Crit Care Med. 2009;37(5):1787-1793. doi:10.1097/CCM.0b013e31819f0451.
https://psnet.ahrq.gov/issue/developing-team-performance-f…
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psnet.ahrq.gov/node/40860/psn-pdf
March 02, 2012 - Patient safety issues in advanced practice nursing
students' care settings.
March 2, 2012
Schnall R, Cook S, John RM, et al. Patient Safety Issues in Advanced Practice Nursing Students? Care
Settings. J Nurs Care Qual. 2011;27(2). doi:10.1097/ncq.0b013e3182310d27.
https://psnet.ahrq.gov/issue/patient-safety-issues…
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psnet.ahrq.gov/node/47678/psn-pdf
December 19, 2018 - When mistakes happen.
December 19, 2018
Beck DL. ASH Clinical News. December 1, 2018.
https://psnet.ahrq.gov/issue/when-mistakes-happen
This article provides an overview of efforts to understand and improve patient safety and covers topics
such as the epidemiology of error, its impact on the individuals involved, …
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psnet.ahrq.gov/node/43338/psn-pdf
July 09, 2014 - In military care, a pattern of errors but not scrutiny.
July 9, 2014
LaFraniere S, Lehren AW. New York Times. June 28, 2014.
https://psnet.ahrq.gov/issue/military-care-pattern-errors-not-scrutiny
Reporting on serious lapses in the care provided by the military health system, this newspaper article
highlights how s…
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psnet.ahrq.gov/node/47053/psn-pdf
May 23, 2018 - TeamSTEPPS Canada.
May 23, 2018
Canadian Patient Safety Institute.
https://psnet.ahrq.gov/issue/teamstepps-canada
The TeamSTEPPS program was developed to support effective communication and teamwork skills in
various health care settings. This site supports the Canadian TeamSTEPPS initiative. The program will
pre…
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psnet.ahrq.gov/node/40630/psn-pdf
September 07, 2016 - Cause for concern: drug shortages disrupt operations,
tax hospitalists' treatment patterns.
September 7, 2016
Collins TR. The Hospitalist. July 2011.
https://psnet.ahrq.gov/issue/cause-concern-drug-shortages-disrupt-operations-tax-hospitalists-treatment-
patterns
This article discusses how drug shortages in hospi…
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psnet.ahrq.gov/node/46466/psn-pdf
July 11, 2018 - Distinct newborn identification requirement.
July 11, 2018
R3 Report. June 25, 2018;7:1-2.
https://psnet.ahrq.gov/issue/distinct-newborn-identification-requirement
Neonatal patients are at risk for misidentification due to communication challenges and lack of
distinguishable features. This report highlights new Jo…
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psnet.ahrq.gov/node/40424/psn-pdf
May 04, 2011 - Evaluation of postoperative handover using a tool to
assess information transfer and teamwork.
May 4, 2011
Nagpal K, Abboudi M, Fischler L, et al. Ann Surg. 2011;253:831-837.
https://psnet.ahrq.gov/issue/evaluation-postoperative-handover-using-tool-assess-information-transfer-and-
teamwork
Handoffs of patients af…
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digital.ahrq.gov/ahrq-funded-projects/electronic-health-record-linked-decision-support-communicating-genomic-data/citation/user
January 01, 2023 - User-centered design of multi-gene sequencing panel reports for clinicians.
Citation
Cutting E, Banchero M, Beitelshees AL, et al. User-centered design of multi-gene sequencing panel reports for clinicians. J Biomed Inform 2016 Oct;63:1-10. PMID: 27423699.
Link
https://www.ncbi.nlm.nih.gov/pub…
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psnet.ahrq.gov/node/42070/psn-pdf
March 11, 2013 - Implementing peer evaluation of handoffs: associations
with experience and workload.
March 11, 2013
Arora V, Greenstein EA, Woodruff JN, et al. Implementing peer evaluation of handoffs: associations with
experience and workload. J Hosp Med. 2013;8(3):132-6. doi:10.1002/jhm.2002.
https://psnet.ahrq.gov/issue/implem…
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psnet.ahrq.gov/node/40460/psn-pdf
April 30, 2024 - Patient Safety Authority Annual Reports.
April 30, 2024
Pennsylvania Patient Safety Authority. Harrisburg, PA: Patient Safety Authority; April 2024.
https://psnet.ahrq.gov/issue/patient-safety-authority-annual-reports
This report summarizes patient safety improvement work in the state of Pennsylvania. It reviews th…
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psnet.ahrq.gov/node/50633/psn-pdf
November 06, 2019 - Findings of Two Inaugural Leapfrog Surveys 2019.
November 6, 2019
Washington DC: Leapfrog Group; 2019.
https://psnet.ahrq.gov/issue/findings-two-inaugural-leapfrog-surveys-2019
Ambulatory surgery centers (ASC) are established venues for surgical care despite engagement in
assessment to ensure their safety. This re…
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effectivehealthcare.ahrq.gov/sites/default/files/zikmund.pdf
May 29, 2025 - Zikmund
Slide
1: The
Right Tool is What They
Need, Not What We
Have: A Taxonomy
of Appropriate
Levels of Precision in Patient Risk Communication
Brian J. Zikmund-‐Fisher, Ph.D.
Assistant Professor, Health Behavior & Health Education
University of Michigan School of…