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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html
December 01, 2019 - Step 4: Plan a Communications Strategy .
Step 5: Set the Stage for Conducting the Survey .
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-english.docx
September 01, 2024 - Staff feel safe reporting their mistakes
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2
3
4
5
9
SECTION B: Communications
How often do … nursing home, we talk about ways to keep incidents from happening again
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2
3
4
5
9
SECTION B: Communications
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Seagull_98.pdf
April 07, 2008 - Many forms of communications are used to convey
critical location, scheduling, and patient information … These
communications traditionally have taken place across and through an amalgamation of phones,
pagers … , computer scheduling systems, printed schedules, and face-to-face communications. … Quality of care and safety are influenced directly by this jumble of communications, which often
proves … data that can serve as source data,
permitting analysis of the communications that occur in the OR.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-sustainability-centers-of-excellence1.html
April 01, 2025 - Excellence (CEs) Operations, which includes environmental scanning and business operations (e.g., strategy, communications
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www.ahrq.gov/teamstepps-program/curriculum/implement/teach.html
January 01, 2024 - In presenting Slide 37, "Step 8: Develop a Communications Plan," note that for units or small organizations … implementation involves an entire organization, it will be essential to work with the organization's communications
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/communication-strategies-guide.docx
January 01, 2017 - Articulate the goal of your message
Apply practical strategies to improve the effectiveness of team communications … Ask for feedback, then incorporate that feedback into your communications. … Plan your communications so that your audience can quickly assess what you want from them.
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www.ahrq.gov/hai/cauti-tools/ena-slides/part2a.html
October 01, 2015 - Handoff Communications, Standardized Approach [NPSG 02.05.01]
A complete list of resources can be obtained … Here, we measured styles and practices in communications between nurses, nurses and physicians, and nurses … Data Drive Change
Collaboratively developed protocols and standardized documentation for communications
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www.ahrq.gov/cpi/about/mission/strategic-plan/tribal-consultation-policy.html
August 01, 2014 - Written communications from AHRQ should clearly identify the issues at hand, potentially affected Tribes … government form disclosure of government agency materials containing opinions, recommendations, and other communications … recognized tribally constituted entities that have been designated by their governing body to facilitate communications
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www.ahrq.gov/hai/cusp/modules/assemble/alt-text.html
March 01, 2013 - address concerns
Reward physician leaders
Create a vehicle for communication
Develop a plan for communications … three rectangles: Reward physician leaders, Create a vehicle for communication, and Develop a plan for communications
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/high-reliability-journey-slides.pptx
September 26, 2023 - of Safety
Commit to Zero Harm
Learn, Inquire and Improve
Duty to Speak Up
Respect for People
Clear Communications … management tools
HRO Baseline Training
Safety behaviors and practices to manage errors and improve team communications
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_8-program-evaluation-speaker-notes.pdf
July 01, 2023 - outcomes column, expected positive outcomes are shown – for example:
• improved provider teamwork and communications … hospital discharge data on a quarterly basis.
21
Hospital AIM
Team
Leads
SPPC‐II
Teamwork and Communications … Evaluation Data Collection
Current Data Reporting to AIM
AIM Data Measures Overview
Teamwork and Communications
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_8-program-evaluation-speaker-notes.pdf
July 01, 2023 - outcomes column, expected positive outcomes are shown – for example—
• improved provider teamwork and communications … hospital discharge data on a quarterly basis.
21
Hospital AIM
Team
Leads
SPPC‐II
Teamwork and Communications … Evaluation Data Collection
Current Data Reporting to AIM
AIM Data Measures Overview
Teamwork and Communications
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www.ahrq.gov/news/newsroom/case-studies/201503.html
March 01, 2015 - doctors improve in the area of doctor-patient communication, the HCAHPS questions related to patient communications
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www.ahrq.gov/news/newsroom/case-studies/cquips1201.html
October 01, 2014 - of Work, five TeamSTEPPS master trainers and the organization's leadership supported the use of the communications
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/tools/applying-cusp/or_briefing_audit.docx
December 01, 2017 - By tracking the evidence-based best practices in team communications, your team can improve communication
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www.ahrq.gov/hai/tools/surgery/tools/applying-cusp/or-briefing-audit.html
December 01, 2017 - By tracking the evidence-based best practices in team communications, your team can improve communication
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit6-2.html
November 01, 2014 - Management engineers are vital to bridging communications between staff and architects and facilitating
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/engage/leader.html
March 01, 2017 - Coach leaders, staff, and physicians to develop effective communications and partnerships with residents
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
May 01, 2023 - The Two-Challenge Rule can help team members frame communications about thoughts and reasoning about
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/leadership-1.html
June 01, 2021 - Communications factors in malpractice cases. In: Communication Challenges.