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81. Improving-Facnotes (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
    May 01, 2017 - In this section, we will discuss the meaning of communication, barriers to effective communication, and … the impact of poor communication on patient outcomes. … Slide 48 SAY: Another way to improve communication is closed-loop communication. … We will discuss how closed-loop communication enhances team communication and we’ll listen to an example … teamwork and communication.

82. The Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
    November 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Step 8: Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Develop a communication plan for each identified group including your goals for communication, who … A communication plan to generate support for the TeamSTEPPS Initiative and to promote maintenance and

83. Section 6B (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - Table 5: Item-to-Composite Correlations Composite Item Correlation Nurse-parent communication … (2) Doctor-parent communication .82 (3) Communication about medicines .57 .50 (4) Informed … .80 .74 .49 .79 .64 (7) Doctor-child communication .76 .81 .52 .77 .72 .76 (8) Involving teens in … .72 Doctor-parent communication .70 Communication about medicines .62 Informed about child’s care … .56 Doctor-child communication .51 Involving teens in care .39 Mistakes and concerns .53 Call

84. Chapter 1: Background on Patient Safety and LEP Populations | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/chapter1.html
    September 01, 2020 - What We Know About Safety and Limited-English-Proficient Patients Communication problems are the most … If anything, errors related to LEP are bundled as being caused by "communication errors," which does … Communication between patients and health care providers, and the barriers many LEP patients face in … The initiative advances the issues of effective communication, cultural competence, and patient- and … Advancing effective communication, cultural competence, and patient- and family-centered care: a roadmap

85. Implement-Facilitator-Guide (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.docx
    May 01, 2017 - Teamwork and Communication for Perinatal Safety SAY: The Implement Teamwork and Communication module … and transparency, identify barriers to communication, and apply the effective teamwork and communication … barriers to communication, Describe the connection between communication and medical errors, and Identify … Effective communication is clear. … Effective communication is brief and concise. Effective communication is timely.

86. SOPS Ambulatory Surgery Center Webcast - HARE (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
    January 01, 2023 - composite measures and 27 survey items assessed in the SOP Ambulatory Surgery Center Survey are: • Communication … About Patient Information (4 items) • Communication Openness (3 items) • Staffing, Work Pressure, and … Communication About Patient Information Your ASC 93% Database … About Patient Information 90% Communication Openness 89% 26 2021 SOPS ASC Database Composite Measure … Communication About Patient Information 1.

87. Chapter 2: Five Key Recommendations To Improve Patient Safety for LEP Patients | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html
    September 01, 2020 - The TeamSTEPPS LEP Module provides interprofessional care teams with structured communication tools to … Limited training is provided to clinicians and staff members on team communication, interpreter use, … Train staff on team communication, interpreter use ( Appendix A ), cultural competency ( Appendix A ) … These can be the first line of communication for LEP patients and can coordinate with patients, families … I think that would be an improved communication strategy" (Leader, Nursing).  

88. Toolkit 2. Common Suspected Infections: Communication and Decisionmaking for Four Infections | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit2-communications-and-decisionmaking.html
    November 01, 2016 - Common Suspected Infections: Communication and Decisionmaking for Four Infections … The Communication and Decisionmaking for Four Infections toolkit aims to reduce inappropriate prescribing … What is the Communication and Decisionmaking for Four Infections Toolkit? … The Medical Care Referral form facilitates communication between nurses and clinicians when a resident … Common Suspected Infections: Communication and Decisionmaking for Four Infections.

89. Mod5-Disclosure-Checklist (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - individuals who are conducting initial or followup disclosure conversations, including key disclosure communication … Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete 3 Part II - Disclosure Communication Get Ready ■ Review the event … Discuss what went well and what could be done going forward to enhance communication.

90. Acknowledgments | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/acknowledgements.html
    August 01, 2022 - Events Education & Training Resources Acknowledgments AHRQ Communication … and Optimal Resolution Toolkit The Communication and Optimal Resolution (CANDOR) process was funded … Association, to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … M.D., J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

91. AHRQ Safety Program for Perinatal Care: Shadowing Another Professional Tool (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/professional-tool.docx
    May 01, 2017 - The shadower will observe oral and written communication practices and problems and the effect they have … Review your list of observed communication and teamwork problems. … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … What suggestions do you have for improving teamwork and communication?

92. Develop a Culture of Safety Around Antibiotic Prescribing | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/antibiotic-use/acute-care/safety/index.html
    June 01, 2021 - Safety Around Prescribing Improving Antibiotic Use is a Patient Safety Issue Improving Communication … They discuss how to present antibiotic use as a patient safety issue, how to improve communication and … Making the Case That Improving Antibiotic Use Is a Patient Safety Issue Improving Communication and

93. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Communication with Parent B-1 Table B-2. Communication with Child B-2 Table B-3. … with Parent Communication Between You and Your Child’s Nurses 84% Communication Between You and Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 83% 79% 84% Communication … with Parent Communication Between You and Your Child’s Nurses 82% 83% 85% 86% 86% 84% Communication … Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication

94. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/professional-tool.html
    July 01, 2023 - Purpose of tool: This tool offers a structured approach to identify and then improve communication, … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … Communication during a crisis: During a crisis, were verbal or written communications clear, accurate … What suggestions do you have for improving teamwork and communication?

95. Practice Facilitator Agenda—Lesson 1 | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson1.html
    November 01, 2015 - TeamSTEPPS® Webinars Practice Facilitator Agenda—Lesson 1 Teamwork and Communication … What were other opportunities your team identified for better communication and teamwork? … Communication Discussion What areas of communication has your team identified for improvement? … What strategies does your team suggest using to address communication breakdowns within your team?

96. Reforming the Medical Liability System in Massachusetts: Communication, Apology, and Resolution (CARe) | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/patient-safety/reports/liability/sands.html
    August 01, 2017 - in Patient Safety and Medical Liability Reforming the Medical Liability System in Massachusetts: Communication … The Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI) was formed … , and members titled their approach, Communication, Apology, and Resolution (CARe). … To begin, MACRMI renamed the DA&O approach to better embody its spirit and mission, calling it Communication … Several of the pilot sites implemented "just in time" communication coaching.

97. Communication of Weight Classification for Children Who Are Overweight or Obese (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-full-report.pdf
    February 01, 2020 - Communication of Weight Classification for Children Who Are Overweight or Obese 1 Communication of … Measure Name Communication of Weight Classification for Children Who Are Overweight or Obese 1.B … For documenting communication, terms used could include: overweight, obese, unhealthy weight, excess … A higher percentage of communication of weight classification indicates better performance. … Parental recall of doctor communication of weight status.

98. Lesson 4: Summary: Putting It All Together
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
    March 07, 2019 - These are communication, leading teams, situation monitoring, and mutual support. … Handoff Which communication tools make sense and could work in your office? … Using these tools will improve communication and make handoffs and other events safer. … If you are sitting with your team, think back to your discussions on the communication tools. … Which communication tools make sense and could work in your office?

99. Distributed Cognition and the Role of Nurses in Diagnostic Safety in the Emergency Department (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
    August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.

100. Development of the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: Slide Presentation (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith2slides.pdf
     August 13, 2015 - Communication About Patient Information 2. Communication Openness 3. … Patient Safety Near-Miss Documentation Overall Rating on Patient Safety (Excellent to Poor) Communication … ASC Composite Results % Positive Response Organizational Learning--Continuous Improvement 92% Communication … 78% Staffing, Work Pressure, & Pace 76% 24 24 Top Performing Items % Positive Response Communication … 59% 29% 8% 3% 1% Always Most of the time Sometimes Rarely Never 88% positive 29 29 Communication