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61. Appendix F: PowerPoint Presentation: Executive Summary | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/app-f.html
    September 01, 2020 - To Foster Safety for LEP Patients: TeamSTEPPS® Slide 21: Improving Team Communication To Foster Safety … Accreditation Standards In 2011, the Joint Commission published Patient-Centered Communication standards … Improving Team Communication To Foster Safety for LEP Patients: TeamSTEPPS® The TeamSTEPPS LEP module … skills to identify and raise patient communication issues with the care team Slide 22. … Summary Adverse events that affect LEP patients are more frequently caused by communication problems

62. Section 6A (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-a.pdf
    December 29, 2017 - .80 Doctor-parent communication .73 Communication about medicines .91 Informed about child’s care … with providers .82 Preparing to leave hospital .87 Informed in Emergency Room .74 Nurse-child communication … .77 Doctor-child communication .84 Involving teens in care .66 Mistakes and concerns .90 Call … 3 .93 Doctor-parent communication 3 .92 Communication about medicines 4 .73 Informed about child … ’s care 2 .87 Preparing to leave hospital 5 .89 Nurse-child communication 3 .88 Doctor-child communication

63. Section 7E (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-e.pdf
    December 29, 2017 - Preferred Language UNADJUSTED ANALYSIS English (12001) Spanish (1018) P-Value Nurse-parent communication … 80.8% 81.4% .57 Doctor-parent communication 82.2% 83.3% .27 Communication about medicines 79.9% … 70.1% 68.9% .54 Doctor-child communication 66.3% 70.0% .07 Involving teens in care 70.7% 77.9% … 81.4% 80.9% .59 Doctor-parent communication 82.2% 83.3% .26 Communication about medicines 79.4% … 70.7% 68.3% .20 Doctor-child communication 67.0% 69.4% .22 Involving teens in care 72.5% 76.2%

64. Action Planning Worksheets | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/instructor/essentials/implguide2.html
    November 01, 2018 - (e.g., increase staff perception of good team behavior; increased observed effective team communication … Improves communication and information transfer between staff and between patients and staff. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Person(s) (by staff position) responsible for implementation and oversight of communication plan: __ … Goal(s) Information to Communicate ("What") Timing of Communications ("When") Communication Methods

65. Long-Term Care Safety Toolkit Modules | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html
    May 01, 2017 - Teamwork and Communication Provides evidence on why teamwork and communication enhances resident safety … , lists barriers, and offers solutions to overcome barriers to effective teamwork and communication. …        Communication and Engaging the Family        Communication in Action        Communication … HTML )  (en español: Word , 2.38 MB)   Video clips embedded in PowerPoint slide set:        Staff Communication …        Communication and Engaging the Family        Communication in Action        Communication

66. Appendix E: Resources and Tools To Address Language and Cultural Barriers and Improve Patient Safety | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/app-e.html
    September 01, 2020 - 2: Five Key Recommendations To Improve Patient Safety for LEP Patients Chapter 3: Improving Team Communication … TeamSTEPPS is an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication … hospitals from across the country that have demonstrated a commitment to providing patient-centered communication … provides recommendations to help hospitals address unique patient needs, meet the new Patient-Centered Communication … 45 preferred practices for providing culturally competent care covering a range of issues, including communication

67. Section 7B (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-b.pdf
    December 29, 2017 - CCIs) UNADJUSTED ANALYSIS No CCIs (7776) 1 CCI (1075) 2+ CCIs (434) P-Value Nurse-parent communication … 80.1% 82.1% 80.1% .17 Doctor-parent communication 82.0% 82.4% 83.0% .78 Communication about medicines … 69.8% 71.7% 69.0% .44 Doctor-child communication 66.4% 67.0% 66.4% .94 Involving teens in care 71.7% … 81.1% 81.7% 79.6% .54 Doctor-parent communication 82.3% 82.2% 83.0% .88 Communication about medicines … 70.1% 71.4% 68.9% .59 Doctor-child communication 65.2% 66.8% 67.8% .44 Involving teens in care 70.6%

68. CHIPRA 241: Section 2, Technical Specifications (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-section-2-tech-specs.pdf
    February 24, 2020 - aged 2 through 17 years with an outpatient care visit and BMI ≥85 percentile who had documentation of communication … record data and is calculated as follows: The percentage of eligible children who had documentation of communication … Communication Evidence of letter, telephone call, email message, or face-to-face discussion with of … For documenting communication, terms used could include: overweight, obese, unhealthy weight, excess … Numerator Eligible children with an outpatient care visit, BMI ≥85 percentile, and documentation of communication

69. Appendix B: Bringing It To Life - Case Study | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/app-b.html
    September 01, 2020 - It is important to focus on the processes of care that do or do not occur leading to poor communication … They are the result of a breakdown in communication and gaps in systems of care on many levels. … However, in this case, the assumption that effective communication is occurring without an interpreter … The TeamSTEPPS LEP Module details more specific structured communication tools (e.g., SBAR and CUS words … ) to foster team communication and LEP patient safety. 64 , 65 While this case may seem extreme,

70. Child HCAHPS NFT State Simulation (xls file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/nft-state-simulation.xlsx
    February 19, 2021 - , [0.64 - 0.8] 0.65 (0.06), [0.58 - 0.71] 0.66 (0.07), [0.55 - 0.73] 0.67 (0.11), [0.5 - 0.86] Communication … with doc, cg 0.04655(0.01463) 0.002334(0.006745) 0.0469(0.01396) 0.002599(0.005817) Communication with … nurse, cg 0.03994(0.01136) 0(.) 0.03861(0.01141) 0.001629(0.004372) Communication with doc, child 0.03891 … (0.01721) 0.009329(0.01188) 0.04916(0.01704) 0() Communication with nurse, child 0.01676(0.01202) 0.01351 … (0.01164) 0.03053(0.01455) 0.001808(0.005002) Communication about rx 0.04907(0.01549) 0.01429(0.01261

71. 8 Principles of Vaccine Communication | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/nursing-home/materials/prevention/vaccine-communication.html
    July 01, 2021 - COVID-19 Strategies for Increasing Vaccine Confidence 8 Principles of Vaccine Communication … Resources Catalog News Best Practice Summaries 8 Principles of Vaccine Communication … July 2021 Page originally created June 2021 Internet Citation: 8 Principles of Vaccine Communication

72. Section 7C (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-c.pdf
    December 29, 2017 - 82.4% 82.6% 81.7% 80.1% 78.0% <.001 Doctor-parent communication 85.2% 85.0% 83.3% 80.7% 78.8% <.001 … Communication about medicines 80.3% 80.1% 81.0% 78.8% 78.3% .003 Informed about child’s care … 73.6% 74.3% 72.0% 67.8% 63.7% <.001 Doctor-child communication 75.2% 71.3% 68.8% 64.1% 59.2% <.001 … Communication about medicines 80.7% 80.4% 80.9% 78.5% 78.0% <.001 Informed about child’s care … 73.1% 74.5% 72.5% 67.6% 63.6% <.001 Doctor-child communication 74.4% 71.8% 69.5% 64.1% 58.9% <.001

73. Section 7D (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-d.pdf
    December 29, 2017 - 80.1% 81.9% 83.1% 83.6% 79.8% .001 Doctor-parent communication 81.7% 82.7% 84.0% 85.2% 83.7% .005 … Communication about medicines 78.9% 81.1% 81.7% 84.5% 81.0% <.001 Informed about child’s care 70.5% … 69.0% 71.3% 73.7% 75.2% 72.7% <.001 Doctor-child communication 65.8% 65.8% 73.1% 72.1% 70.3% <.001 … 79.6% 81.5% 82.8% 83.2% 81.4% <.001 Doctor-parent communication 81.5% 82.2% 83.8% 85.0% 84.9% .001 … Communication about medicines 79.7% 81.3% 81.2% 84.1% 80.9% <.001 Informed about child’s care

74. CHIPRA 241: Section 6, Tables 3 and 4 (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-section-6-tables-3-4.pdf
    February 24, 2020 - Description Records Reviewed For IRR (N) N Agreed (%) Kappa Statistic Documentation of communication … Documentation of height 20 20 (100) 1 Documentation of weight 20 20 (100) 1 Table 4: Documentation of Communication … Weight Classification Measure Numerator (N) Denominator (N) Proportion (%) Documentation of Communication … of Weight Classification, based on calculated BMI. 10 216 4.6% Documentation of Communication

75. Section 7A (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-a.pdf
    December 29, 2017 - 88.4% 71.7% 83.0% 82.3% 80.5% 80.4% <.001 Doctor-parent communication 89.2% 76.6% 85.9% 84.6% 81.5% … 81.3% <.001 Communication about medicines 80.0% 76.2% 78.3% 78.6% 80.5% 81.9% .002 Informed about … 80.2% 64.4% 74.4% 72.1% 69.1% 69.6% <.001 Doctor-child communication 77.0% 66.7% 72.3% 70.1% 65.2% … 88.3% 72.7% 82.2% 82.1% 80.4% 80.5% <.001 Doctor-parent communication 88.7% 77.7% 85.0% 84.8% 81.6% … 78.4% 65.8% 73.6% 73.3% 69.3% 69.4% <.001 Doctor-child communication 74.5% 67.7% 71.4% 71.1% 65.6%

76. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
    August 01, 2022 - In the CANDOR process, patient and family involvement is extensive and ongoing, and communication is … Typically, CANDOR events can be identified via verbal communication to risk management/patient safety … The CANDOR Response Team is also responsible for notifying the CANDOR Communication Lead that a CANDOR … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay "on message."

77. Marshall-Traino, Heather | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/funding/training-grants/grants/active/kawards/kawdsummarsh.html
    October 01, 2014 - Institution: Virginia Commonwealth University, Richmond Grant Title: Increasing Communication about … Develop a culturally-sensitive communication skills program to improve kidney transplant candidates' … Design and pilot test a survey to gauge the impact of the communication skills program. … Conduct a proof of concept test of the communication skills program. Career Goals: Dr. … She received her PhD in Communication from SUNY Buffalo.

78. More Effort Is Needed To Ensure Patients Understand Doctors' Instructions (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - understand basic health information and services needed to make appropriate health decisions.”2 Several communication … Department of Health and Human Services programs: ◆ AHRQ funds many projects that support improved communication … patient-family-engagement/pfeprimarycare/index.html www.ahrq.gov/literacy https://www.niddk.nih.gov/health-information/communication-programs … how-talk-patients-about-prediabetes-diagnosis/use-teach-back-method https://www.niddk.nih.gov/health-information/communication-programs … Closing the loop: physician communication with diabetic patients who have low health literacy.

79. Mod5-Comm-Assessment (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Assessment Guide Communication and Optimal Resolution Toolkit 2 – Communication Assessment Guide … Communication Assessment Guide – 3 How to Administer the Communication Assessment Questionnaire The … Communication Assessment Guide – 5 4. … Communication Assessment Guide – 7 8. … assessing communication processes.

80. Effective Patient and Family Communication | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/cusp/videos/11c-effectivecomm/index.html
    June 01, 2018 - Infections Program About the CUSP Method Videos Effective Patient and Family Communication … Decolonization – Universal and Targeted Tools Effective Patient and Family Communication … Effective Patient and Family Communication [1 min. 50 sec.] … 2018 Page originally created May 2013 Internet Citation: Effective Patient and Family Communication