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441. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
     January 01, 2018 - resistance • Build capacity in the health care system to accelerate safety improvements • Improve communication

442. Key Study Outcomes Across Grants | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/ncepcr/research-transform-primary-care/transform/synthesis-report/outcomes.html
     October 01, 2015 - often same-day) scheduling, expanded office hours, designated schedulers, and options for electronic communication … practices sought to improve access through online systems and patient portals that facilitated patient communication … Federally Qualified Health Centers in New York liked the ease of access offered by electronic methods of communication … universal depression screening and expanded access to mental health providers, was found to facilitate communication … reported by PCMH patients receiving care at Southcentral Foundation in Alaska, who described improved communication

443. TeamSTEPPS for Office-Based Care: Mutual Support | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
     September 01, 2015 - Return to Contents Characteristices of Effective Feedback Say: Feedback is the facet of team communication … CUS and several other signal phrases have a similar effect in verbal communication. … This option is authoritative and does not promote a culture of communication and support. … Collaboration involves full and open communication—team members must be attentive and open to each other … In considering the four core skills of TeamSTEPPS—communication, leadership, situation monitoring, and

444. Key Study Outcomes Across Grants | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/ncepcr/reports/grants-transform/key-study-outcomes.html
     March 01, 2017 - often same-day) scheduling, expanded office hours, designated schedulers, and options for electronic communication … practices sought to improve access through online systems and patient portals that facilitated patient communication … Federally Qualified Health Centers in New York liked the ease of access offered by electronic methods of communication … universal depression screening and expanded access to mental health providers, was found to facilitate communication … reported by PCMH patients receiving care at Southcentral Foundation in Alaska, who described improved communication

445. CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
     December 01, 2012 - Nurse managers are a conduit for communication and comprehension between the two groups to move the unit … Culture framework supports nurse managers' work because it engages staff and supports teamwork and communication … When working with staff, nurse managers use more than one form of communication to share and receive … By supporting effective communication on the unit, nurse managers are able to ensure their staff members … Several TeamSTEPPS® tools also complement the material in this module by helping to improve team communication

446. Community Pharmacy Survey on Patient Safety Culture: 2015 User Comparative Database Report, Part 1 (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/2015/pharmsops15pt1.pdf
     January 01, 2015 - Communication About Mistakes 2. Communication About Prescriptions Across Shifts 3. … Communication Openness 4. Organizational Learning—Continuous Improvement 5. … Communication Openness 87% 14.28% 30% 67% 80% 90% 100% 100% 100% 3. … Communication About Mistakes 86% 16.13% 25% 64% 78% 92% 100% 100% 100% 4. … Communication About Prescriptions Across Shifts 1.

447. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
     February 07, 2019 - resistance • Build capacity in the health care system to accelerate safety improvements • Improve communication

448. 2019 Community Pharmacy SOPS Database Report Executive Summary Infograpic (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
     January 01, 2019 - pharmacies 2,157 OVERALL FINDINGS AREAS OF STRENGTH: Average percent positive response Patient Communication

449. Slide 1
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
     September 05, 2012 - Diabetes Care Hemoglobin A1c LDL-Cholesterol Blood pressure Patients’ Experiences of Care CG-CAHPS Communication … functioning (e.g., team composition, stability, and culture) and organizational readiness for change (e.g., communication … account for the clustering of time within patients and patients within clinics, respectively. 23 Communication … No differential improvements in clinician-patient communication Implementation Insights Practice Modifications … Screening services 5/5 6/8 Diabetes services 3/5 4/8 Other chronic disease services 0/4 3/8 Shared communication

450. Transformation to the Patient-Centered Medical Home in CareOregon Clinics (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-meenan.pdf
     April 01, 2015 - • Spreading transformation: The use of practice coaches is expensive and therefore may not be Communication … : Clear and effective communication between organizational leadership and frontline staff

451. The SHARE Approach—Health Literacy and Shared Decisionmaking: A Reference Guide for Health Care Providers | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-4.html
     November 01, 2020 - Refer to Overcoming Communication Barriers With Your Patients: A Guide for Health Care Providers (Tool … Clear communication is key to shared decisionmaking Communicating well with your patients opens the

452. Maine Groups Improve Care for Patients with Intellectual/Developmental Disabilities | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/newsroom/case-studies/202201.html
     January 01, 2022 - TeamSTEPPS is an evidence-based system that helps improve communication and teamwork skills among healthcare … TeamSTEPPS® Topic(s): Access to Care, Chronic Conditions, Clinician-Patient Communication

453. FileNewTemplate
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module10.pptx
     March 07, 2019 - Likert scale Measures attitudes toward: Team Structure Leadership Situation Monitoring Mutual Support Communication … scale Measures staff perceptions of: Team Structure Leadership Situation Monitoring Mutual Support Communication … a result of the training. 19 Survey Measures: 12 Dimensions and 2 Overall Items Survey Dimensions: Communication … about error Communication openness Information exchange with other settings Office processes and standardization … The 51 items measure the following dimensions: communication about error, communication openness, information

454. Overview | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-overview.html
     May 01, 2017 - Training and tools in these sections highlight the following themes: (1) Communication and Teamwork in … checklist is an invaluable tool for optimizing patient safety culture through the use of teamwork and communication … Enhancing patient safety culture improves teamwork and communication, which in turn promotes adherence

455. Teamwork Attitudes Questionnaire (T-TAQ) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/instructor/reference/teamattitude.html
     April 01, 2017 - Communication Strongly Disagree Disagree Neutral Agree Strongly Agree 25. … Poor communication is the most common cause of reported errors.           27.

456. Teamwork Attitudes Questionnaire (T-TAQ) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/handouts/teamattitudes.html
     December 01, 2015 - Communication Strongly Agree Agree Neutral Disagree Strongly Disagree 25.Teams that do not … Poor communication is the most common cause of reported errors.           27.

457. PRIMARY CARE OFFICE-BASED TEAMS Team Structure
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure-ig.pptx
     January 20, 2006 - Show PPT slide 14, and on a flipchart, mark the four categories of Leadership, Communication, Situation … under one of the four critical and evidence-based teamwork skills around which TeamSTEPPS is designed: Communication

458. 3 Key Takeaways from the July 2018 Webcast: New SOPS HIT Patient Safety Supplemental Items for Hospitals (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-keytakeaways.pdf
     August 01, 2018 - the following topic areas: Electronic Health Record (EHR) System Training EHR System Support & Communication

459. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     August 06, 2018 - resistance • Build capacity in the health care system to accelerate safety improvements • Improve communication

460. AHRQ Hospital Survey on Patient Safety Culture: Items and Dimensions (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops-items-composites.pdf
     February 16, 2021 - Feedback & Communication About Error (Never, Rarely, Sometimes, Most of the time, Always) C1. … Communication Openness (Never, Rarely, Sometimes, Most of the time, Always) C2.