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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
May 01, 2017 - Improving Communication and Teamwork in the Surgical Environment
Improving Communication and Teamwork … Communication and teamwork defined
Improving surgical team communication … Surgery
3
This section covers—
The definition of communication
Barriers to effective communication … The Impact of Poor Communication on Patient Outcomes
Communication and Teamwork | ‹#›
AHRQ Safety … defined
How closed-loop communication works
Examples of closed-loop communication
Closed-Loop Communication
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/communication-documents.pdf
February 04, 2021 - Health Plan and Sickle Cell Clinic Communication Process and Meeting Planning (2c.6)
Health Plan and … Sickle Cell Clinic Communication Process and Meeting Planning (2c.6)
This diagram illustrates the process … Health Plan and Specialty Clinic Communication Process
Regarding Patients with Sickle Cell Disease
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www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/exec-summary.html
September 01, 2020 - Train staff on team communication, use of interpreter services, cultural competency, and advocacy by … Improve team communication by using structured tools (e.g., check-backs), in conjunction with the care … Use TeamSTEPPS structured communication skills to identify and raise patient communication issues with … Improving Team Communication To Foster Safety for LEP Patients: TeamSTEPPS® LEP Module
It may take … For example, LEP patients are more likely to experience medical errors due to communication problems
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www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
April 01, 2023 - The Problem
Communication is a two-way street. … While the communication skills of physicians and other providers certainly play a large role in shaping … This intervention is simple, requires few resources, and is effective at generating communication and … Effective physician-patient communication and health outcomes: A review. … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication
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www.talkingquality.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … team members to speak freely and ask questions
Situation Monitoring
Includes patient/family in communication … Return to Top
Frequency Count
Communication
Positive Instances
Check-back
8
Call-outs … Return to Top
Rater Scoring Guide
Team Behaviors
Hit
Variation in Quality
Miss
Communication … SBAR – uses structured communication (situation, background, assessment, recommendation)
all components
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/agenda-lesson1.pdf
November 30, 2015 - Practice Facilitator Agenda - Lesson 1: Teamwork and Communication
TeamSTEPPS
®
for Office-Based Care … Care Lesson 1: Practice Facilitator Agenda
Practice Facilitator Agenda
Lesson 1: Teamwork and Communication … What were
other opportunities your team identified for better communication and teamwork? … Communication Discussion
What areas of communication has your team identified for improvement? … What strategies does your team suggest using to address communication breakdowns within
your team?
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www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
December 01, 2022 - with providers
Communication about self-management of diseases and conditions
Communication about … medicines
Communication about tests and test results
Communication about forms
Users of these … to the Health Literacy Items to identify factors that may be affecting their scores on the survey's communication … Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using medical … Measure the effect of behaviors that promote effective communication (e.g., confirming understanding
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - ......................1
Key Skills ..............................................................3
Communication … Framework and Competencies Page 3
Key Skills
Communication
A verbal and nonverbal process by which … Communication Page 4
Communication
Communication involves two or more people
continuously sharing information … Communication Page 6
Closed-Loop Communication
Using verbal feedback to ensure that messages … Page 7
Check-Back
A closed-loop communication strategy used to ensure
that information conveyed by
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www.talkingquality.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
August 01, 2021 - Improving Communication With Providers
Improving Communication with Nurses Using a Communication Bundle … Strategy
In this quality improvement (QI) initiative, a communication bundle strategy intervention … , and scripting resulted in improved Child HCAHPS scores on communication at the bedside and parents’ … perception of nurse-child communication. … Impacting the Patient’s Experience in a Children’s Hospital Using a Communication Bundle Strategy.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-n-part1.pptx
April 21, 2014 - Improving Communication and Teamwork in the Surgical Environment
Appendix N.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
April 01, 2014 - Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for … The method of providing effective
communication can vary. … � Assess and record your patients’ communication needs. … � Train staff to better serve patients who have communication barriers. … to communication.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/video-debrief1.pdf
November 30, 2015 - STEPPS for Office-Based Care - Practice Facilitator Debrief Worksheet : Video 1: Team Structure and Communication … STEPPS for Office-Based Care
Practice Facilitator Debrief Worksheet
Video 1: Team Structure and Communication … What TeamSTEPPS
methodologies could help resolve the communication and teamwork issues?
3. … experience(s) as well as their
suggestions for a strategy that can be used to address teamwork and communication … Team STEPPS for Office-Based Care
Practice Facilitator Debrief Worksheet
Video 1: Team Structure and Communication
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www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/index.html
September 01, 2020 - 2: Five Key Recommendations To Improve Patient Safety for LEP Patients
Chapter 3: Improving Team Communication … Research suggests that adverse events affect LEP patients more frequently, are often caused by communication … Effective provider-patient communication is vital, especially in areas as critical as medication reconciliation … In fact, these communication-sensitive processes don't just put patients with LEP at risk. … The Joint Commission recently developed a new set of standards on Patient-Centered Communication that
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www.talkingquality.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
January 01, 2020 - It is based on team structure and four teachable-learnable skills: Communication, Leadership, Situation … Communication
Structured process by which information is clearly and accurately exchanged among team … Nurse: "BP is 96/62"
Check-Back
Using closed-loop communication to ensure that information … Communication
Provides brief, clear, specific, and timely information. … Fosters communication to ensure a shared mental model.
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www.talkingquality.ahrq.gov/health-literacy/improve/pharmacy/tools.html
January 01, 2024 - Training Program for Pharmacy Staff on Communication .
How To Create a My Medicines List. … Health literacy tools to improve communication for providers of medication therapy management. … Explains techniques for pharmacy staff members to improve communication with patients who may have limited … Get started: Strategies to Improve Communication Between Pharmacists and Patients: Curriculum Guide … The following health literacy tools can improve communication with MTM patients.
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www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/app-a.html
September 01, 2020 - Include case examples of how cultural factors affect communication and medical errors. … Encourage appreciation, value, respect, understanding, and open communication. … "They will have to be trained in the key cross-cultural aspects of communication. … Instruct trainees on how to use structured communication skills (e.g., TeamSTEPPS® tools). … Awareness of health literacy:
Train providers to avoid medical jargon and to use clear communication
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www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION
Are there any barriers to communication?
If yes, what are they? … COMMUNICATION
Were staffing levels appropriate? … COMMUNICATION
Was there something that prevented information from being communicated effectively … COMMUNICATION
Was there a handoff involved in the event? What happened during the handoff?
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - effective communication. … Identify communication challenges. … communication is SBAR. … communication in your office? … 3: Communication
‹#›
In this module, you learned to:
Define effective communication.
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www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
August 01, 2022 - Module 5: Response and Disclosure Communication.
Module 6: Care for the Caregiver. … Introductory video titled, Introduction to Communication and Optimal Resolution (CANDOR) . … The three subgroups include:
Communication Team . … This team has two sub-teams:
Disclosure Communication . … Communication Assessment Guide .
Case Scenarios: Handling Challenging Communications .
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www.talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Contents
Slide 4: Situation Monitoring
Ensures new or changing information is identified for communication … Include patient or family in communication. … Lead to more effective communication.
Enable back-up behaviors. … of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
Complacency
Varying Communication