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361. Health Literacy Professional Education and Training | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/professional-training/index.html
     January 01, 2024 - The following videos show interpreters using TeamSTEPPS communication strategies. … Also available is an in-service curriculum:  Strategies To Improve Communication Between Pharmacy Staff

362. About Health Literacy | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/about/index.html
     January 01, 2024 - Clear Communication  (National Institutes of Health) Healthfinder.gov Health Literacy  (Centers for … Medicine) Plain Language: Getting Started or Brushing Up  (National Institutes of Health) Risk Communication

363. AHRQ-Sponsored Continuing Education Activities | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/education/continuing-ed/index.html
     November 01, 2023 - challenges in caring for patients with low health literacy as well as strategies to improve patient communication … activities: (1) An Updated Overview of Health Literacy and (2) Improving Health Literacy by Improving Communication

364. Module 4: How to Implement the Fall Prevention Program in Your Organization (doc file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_fall-prevention.docx
     September 20, 2017 - possibility of building fall prevention into the electronic documentation system How to use electronic communication … Slide 16 SAY: Communication needs to occur among staff at all levels. … Slide 17 SAY: A communication process will need to be devised to share information about the effectiveness … The communication process should be regular and thorough with the least amount of time and effort. … Integrating communication regarding fall risk into regular communication, such as during shift handoffs

365. TeamSTEPPS for Office-Based Care Knowledge Assessment (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/knowledge.pdf
     December 02, 2015 - Communication between physicians and nurses b. … TeamSTEPPS for Office-Based Care Concept or Teamwork Skill 1 A Patient- and family-centered care 2 A Communication … 3 C Team leadership 4 D Change management 5 D Team structure 6 A Communication 7 B Situation

366. AHRQ's Digital Solutions to Support Care Transitions Challenge | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/challenges/past/care-transitions/index.html
     January 01, 2022 - CareLoop CareLoop's Safe Discharge Communication Pathway, empowered by the interoperable CareLoop® … SMART on FHIR and only HIPAA-compliant tools and services, with a modern asynchronous interoperable communication … The innovative solution provides closed-loop and context-specific communication between the patient and

367. Module 7: Resolution | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes7.html
     August 01, 2022 - Education & Training Resources Module 7: Resolution AHRQ Communication … These skills include nonverbal communication, attentive listening, managing stress in the moment, and … In the CANDOR process, open and transparent communication with patients and families supports the patient … Slide 12 Say: A culture of safety requires open and ongoing communication with both internal

368. Improving Patient Safety in Healthcare | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/funding/grantee-profiles/grtprofile-fairbanks.html
     December 01, 2023 - interviews and focus groups with emergency medicine providers to identify shared information needs; communication … methods, strategies, and barriers; and factors affecting successful communication. … integrated patient-focused status display , tested for workplace usability, to support ED clinicians’ communication

369. TeamSTEPPS for Office-Based Care: Teaching and Coaching | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module8/office_teach-ig.html
     September 01, 2015 - Coaching Leadership Tools Coaching Debriefs Using the 3 I’s Coaching Debriefs Using the 3 I’s Coaching Communication … Return to Contents Coaching Communication Tools Say: Communication is inherent in coaching. … The coaching models presented in this module are predicated on communication as the key component. … The TeamSTEPPS communication tools are: SBAR. Check-back. … They are not only about bettering communication, but also about breaking down any perceived hierarchies

370. Understand the Science of Safety for Perinatal Safety | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/understand-sci-slides.html
     July 01, 2023 - Slide 15: Basic Components and Process of Communication 8 Image: Graphic description of the basic … components and process of communication. … The communication that takes place between two people is exposed to many roadblocks in between its transmission … Communication failure: basic components, contributing factors, and the call for structure.

371. TeamSTEPPS Primary Care Participant Handout: Video Reflections (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/video.pdf
     December 03, 2015 - identify breakdowns, consider for each whether it fall s ooder the TeamSTEPPS component of leadership, communication

372. Understand the Science of Safety for Perinatal Safety (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.pdf
     May 01, 2017 - Team factors Team factors may involve issues with teamwork, communication, inadequate supervision … SAY: Communication, in both verbal and nonverbal forms, is complex and subject to distortion and misinterpretation … In verbal communication, ideas are first encoded, or created, when the sender relays a message with … These seemingly insignificant components comprise the overall communication system in which providers … Being aware of these factors will help units develop environments that facilitate communication and

373. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Larry Morrissey Well an example that we felt was real important is good communication surrounding the … visit and so we really focused on some of the communication questions like ‘did the provider listen … So we tried to look at things that were correlated with that and we felt the communication questions … Carla Zema We do know from analytic data that communication is one of the strongest drivers of that … Can you share a specific example of maybe how you looked at communication data and used it for quality

374. TeamSTEPPS Rapid Response Systems Module | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/rrs/instructor_slides/rrsinstructmod.html
     October 01, 2014 - The interventions should address the frequency, complexity, and nature of teamwork and communication … These varying styles of communication can pose a host of information exchange problems when transitioning … The Situation Background Assessment Recommendation communication protocol tool also known as the SBAR … Communication in the form of information exchange between and among team members. … A check back or call out to ensure closed-loop communication.

375. Hospital Language Services: Quality Improvement and Performance Measures (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Regenstein_54.pdf
     May 08, 2008 - Medical interpreters can bridge the communication gap between provider and patient. 14 In the context … The measures address only one important component of communication in the health care setting—i.e., … verbal communication. … We recognize that other important aspects of communication within the health care arena will require … Communication power.

376. TeamSTEPPS Module 6: Mutual Support (Instructor Guide) (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
     February 19, 2014 - • Leadership, which facilitates teamwork through leaders’ effective communication with their team … Mutual support is moderated by communication, which influences the delivery and ultimate effectiveness … Style of communication: Personal style can have a significant influence on support actions taken by … – Sharing the effective communication technique with others will promote continuous learning B … In verbal communication, “CUS” and other signal phrases have a similar effect.

377. Selected Best Practices and Suggestions for Improvement (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d4h_pdi10-sepsis-bestpractices.pdf
     May 17, 2016 - • Incorporate a mechanism for handoff communication between the emergency department and pediatric … • Equipment for blood draws • Appropriate medications, including antibiotics and vasopressors Communication … • Communication of critical lactate and blood culture results to team in a timely manner Authority … Items Additional Resources Systems/Processes Policies/Protocols Tools Staff Required Equipment Communication

378. Selected Best Practices and Suggestions for Improvement (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4v_combo_pdi10-sepsis-bestpractices.pdf
     May 17, 2016 - • Incorporate a mechanism for handoff communication between the emergency department and pediatric … • Equipment for blood draws • Appropriate medications, including antibiotics and vasopressors Communication … • Communication of critical lactate and blood culture results to team in a timely manner Authority … Items Additional Resources Systems/Processes Policies/Protocols Tools Staff Required Equipment Communication

379. CHIPRA 241: Section 1, Table 1 (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-section-1-table-1.pdf
     February 24, 2020 - CHIPRA 241: Section 1, Table 1 Table 1: Codes to Identify Outpatient Care Visits Description CPT HCPCS ICD-9-CM Diagnosis Office or other outpatient services 99201-99205, 99211-99215, 99241-99245 Preventive medicine 99381-99385, 99391-99395, 99401-99404, 99411-99412, 99420, 99429 G0438, G0439 Ge…

380. The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
     March 01, 2023 - improving various aspects of patients' experience with care, including access to care and information (AC), communication … and Treatment for Minor Health Conditions ( PDF , 350 KB)—AC, PC Training To Advance Physicians' Communication