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321. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - organized by survey   Health Plan Survey Clinician & Group Survey Access to care C C Communication … between patients and providers C C Communication about costs of care S S Coordination of … Getting need care Getting care quickly Getting timely appointments, care, and information Communication … for improving the patient’s and consumer's experience of care organized by topic area (e.g., access, communication

322. Event Investigation and Analysis Guide: Appendix A | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apa.html
     August 01, 2022 - There was a breakdown in communication, and she wasn't told when a different concentration had been ordered … If the person stopped after the 3rd why, one might conclude that the root cause was a breakdown in communication

323. TeamSTEPPS Webinars | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/webinars/index.html
     September 01, 2019 - The course focuses on enhancing communication and teamwork skills among office-based professionals to … TeamSTEPPS framework and fundamentals of TeamSTEPPS concepts and tools to facilitate better teamwork, communication … 200-, and 300-level skills will help organizations focus on moving their culture to one with improved communication … Using simulation to observe teamwork and communication to make iterative changes to the process was a … TeamSTEPPS key principles of team structure, leadership, situation monitoring, mutual support, and communication

324. FileNewTemplate
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
     March 07, 2019 - plan and manage your briefs Include the following: Clarify who will be leading the team Open lines of communication … Two, open lines of communication among team members, ensuring that everyone can contribute their unique … information is discussed Assess each of the following: Team leadership Situation awareness Mutual support Communication … TOPIC Communication clear? Situation awareness maintained? Workload distribution? … Time Lack of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication

325. TeamSTEPPS for Office-Based Care: Measurement | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module10/office_msmt.html
     September 01, 2015 - Communication. … Communication. … to Contents Slide 17: Survey Measures: 12 Dimensions and 2 Overall Items Survey Dimensions: Communication … Communication openness. Information exchange with other settings.

326. Improving Patient Experience | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - A Breakthrough Approach to Improving CAHPS Communication (Presentation)  ( 20:15 ). … Wendy Leebov, Ed.D, CEO of Leebov Golde & Associates, presents a Heart-Head-Heart Communication model … that can enhance patient experience and improve communication scores on patient experience surveys.

327. Gap Analysis Facilitator's Guide | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
     August 01, 2022 - Education & Training Resources Gap Analysis Facilitator's Guide AHRQ Communication … Optimal Resolution Toolkit Purpose: To evaluate the extent to which current processes align with the Communication … should be comprised of individuals from the same key stakeholder group, to facilitate open and honest communication … relationship of the staff member(s) and supervisor, and determine whether it will allow for open and honest communication

328. TeamSTEPPS® Rapid Response Systems Guide | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/rrs/index.html
     March 01, 2019 - developed TeamSTEPPS ® , a teamwork system which offers a powerful solution to improving collaboration and communication … Patient safety experts agree that communication and other teamwork skills are essential for the provision

329. TeamSTEPPS 2.0 | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/instructor/index.html
     August 01, 2022 - developed TeamSTEPPS ® , a teamwork system that offers a powerful solution to improving collaboration and communication … Patient safety experts agree that communication and other teamwork skills are essential to the delivery

330. Cus-Tool (doc file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/cus-tool.docx
     May 01, 2017 - AHRQ Safety Program for Ambulatory Surgery Improving Communication and Teamwork in the Surgical

331. Selected Best Practices and Suggestions for Improvement (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4g_combo_psi10-postopmetaderangement-bestpractices.pdf
     May 20, 2016 - Communication • Detailed communication between the provider, pharmacist, nurse, and patient (including … • Communication between patient, provider, nurse, and diabetes educator regarding patient education … Effectiveness of Action Items Additional Resources Systems/Processes Tools Staff Required Equipment Communication

332. How To Use the Toolkit for Improving Perinatal Safety | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/how-to-use.html
     July 01, 2023 - Toolkit for Improving Perinatal Safety The Toolkit consists of three pillars— Teamwork and Communication … Users unfamiliar with CUSP might want to start with the module Teamwork and Communication for Perinatal

333. Applying a Novel Organization Change Scale in a Multisite Patient Safety Initiative | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/reports/liability/brock.html
     August 01, 2017 - The AHRQ-funded, 3-year demonstration project “Communication to Prevent and Respond to Medical Injury … Methods The Intervention The “Communication to Prevent and Respond to Medical Injury: A Washington … The first component aimed to reduce medical errors by improving team communication through adoption of … TeamSTEPPS is a validated training program to reduce errors and improve health outcomes through improved communication … Communication for Buy-In: Clinicians understand the organizational vision.

334. Module 2: Component Kit (doc file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/huddles-component-kit.docx
     May 01, 2017 - summarizes the benefits of the huddle, specifically with a focus on the surgical safety checklist, related communication … Frequency Benefit of Huddle Expected Frequency Engage team in thinking and talking about checklist use, communication … and related safety work Expected to arise in huddle every day Recognize issues in checklist use, communication … Learn More CUS Framework The CUS tool is presented in the Improving Communication and Teamwork in the … TeamSTEPPS is an evidence-based teamwork system aimed at optimizing patient care by improving communication

335. Understand-Facilitator-Guide (doc file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.docx
     May 01, 2017 - Team factors Team factors may involve issues with teamwork, communication, inadequate supervision, and … Slide 14 SAY: Communication, in both verbal and nonverbal forms, is complex and subject to distortion … In verbal communication, ideas are first encoded, or created, when the sender relays a message with meaning … These seemingly insignificant components comprise the overall communication system in which providers … Being aware of these factors will help units develop environments that facilitate communication and feedback

336. TeamSTEPPS® Logo (Text Description) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/images/tslogotxt.html
     April 01, 2013 - Communication. Situation monitoring. Mutual support. … For example, if every member of the team has basic competency in situation monitoring and communication

337. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - , time-consuming process, for example, may have had ripple effect leading to improved patient flow, communication … In ambulatory care, these principles have improved preventive screenings, communication with patients … TeamSTEPPS is an evidence-based training program designed to improve quality and safety by enhancing communication … TeamSTEPPS teaches techniques to improve team structure, communication, leadership, understanding of … PFs can also assist with enhancing communication and technology, promoting adherence to best practices

338. AHRQ Impact Case Studies | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/newsroom/case-studies/index.html
     February 01, 2024 - Infections (CLABSI) (4) Children/Adolescents (34) Chronic Conditions (43) Clinician-Patient Communication … AHRQ Product(s): Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication … Access to Care, Adverse Drug Events (ADE), Care Coordination, Chronic Conditions, Clinician-Patient Communication … Safety Organization (PSO), TeamSTEPPS® Topic(s): Access to Care, Chronic Conditions, Clinician-Patient Communication

339. Understand the Science of Safety for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/understand-sci-fac-guide.html
     July 01, 2023 - Team factors Team factors may involve issues with teamwork, communication, inadequate supervision, and … Slide 15: Basic Components and Process of Communication Say: Communication, in both verbal and … In verbal communication, ideas are first encoded, or created, when the sender relays a message with meaning … These seemingly insignificant components comprise the overall communication system in which providers … Being aware of these factors will help units develop environments that facilitate communication and feedback

340. Step 4: Plan a Communications Strategy | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Plan-a-Communications-Strategy.html
     December 01, 2019 - The characteristics and information needs of your audiences should shape the various elements of your communication