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2941. FileNewTemplate
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module9.pptx
      March 07, 2019 - Key characteristics that must be represented on the team include leadership, credibility, communication … Failure in implementing change is often due to under-communication. … Every communication channel available should be used to put forth the vision of strategies in a planned … a regular basis Monitoring process dynamics Module 9: Change Management ‹#› To succeed in your communication … What communication method works to communicate when resisters are present?

2942. Office-Based Teams Instructor Guide
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan-ig.pptx
      January 20, 2006 - Here, we see that the Change Team would like to address suboptimal communication among office staff when … For each of your identified stakeholder groups, develop a communication plan, including: Goals for communication … Identify a person on the Change Team who will be responsible for implementation and oversight of the communication … Tips for success in Step 8 include: Stay focused on your goals for communication with each stakeholder

2943. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Ginsberg (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
      June 01, 2020 - resistance • Build capacity in the health care system to accelerate safety improvements • Improve communication

2944. Success Stories from the AHRQ Medical Office Survey on Patient Safety Culture Webinar Transcript (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/mowebinar_2014transcript.pdf
      January 01, 2014 - So, for Communication About Error, which assesses whether staff are willing to report mistakes they … And for Communication Openness which assesses whether providers in the office are open to staff ideas … Stroud, Slide 36 In Communication About Error, we improved from 53% to 72% positive. … Stroud, Slide 37 And then in Communication Openness, we improved from 50% to 76%. … And there’s also good communication between everybody in the clinic.

2945. Standard Work Observation Component Kit | Agency for Healthcare Research and Quality
      www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/observation-comp-kit.html
      June 01, 2017 - Data to reveal patterns that can help you to change work flow and communication to get the desired performance … parts of the checklist, like the Centers for Medicare & Medicaid Services requirements or specific communication … helps the observer track the items of standardized work—the use of the surgical safety checklist and communication

2946. Selected Best Practices and Suggestions for Improvement (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d4i_pdi11-dehiscence-bestpractices.pdf
      May 17, 2016 - for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety 4 Tool D.4i Communication … Items Additional Resources Systems/Processes Policies/Protocols Tools Staff Required Equipment Communication

2947. Module 2: Example (doc file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/visual/visual-mgmt-pdsa-form.docx
      May 01, 2017 - Purpose: Develop management practices to sustain the use of surgical checklist and related communication … Purpose: Develop management practices to sustain the use of surgical checklist and related communication

2948. Selected Best Practices and Suggestions for Improvement (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4u_combo_pdi09-postoprespfailure-bestpractices.pdf
      May 17, 2016 - • Surgeons • Intensivists • Nursing • Respiratory therapy Equipment • Incentive spirometer Communication … Action Items Additional Resources Systems/Processes Policies/Protocols Staff Required Equipment Communication

2949. The SHARE Approach, Tool 4: Health Literacy Shared Decisionmaking (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-4/share-tool4.pdf
      April 01, 2014 - Refer to Overcoming Communication Barriers With Your Patients: A Guide for Health Care Providers (Tool … Clear communication is key to shared decisionmaking Communicating well with your patients opens the

2950. Consumer Assessment of Healthcare Providers and Systems Hospital Survey--Child Version (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-fullreport.pdf
      November 02, 2017 - – composite: “Doctor-child communication”). … parent communication with nurses). … They perceived that (1) communication 28 with doctors is different from communication with nurses … and (2) communication with the parent is different from communication with the child … How does communication heal? Pathways linking clinician-patient communication to health outcomes.

2951. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
      April 13, 2016 - (Insights) Execution Rating of Health Plan Access to Health Care Customer Service Plan Communication

2952. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
      April 01, 2011 - For discharge to be most effective, communication between clinicians, the patient, and family needs … Similarly, evidence is mounting for interventions that incorporate structured discharge communication … Address patient communication needs during discharge and transfer 2. … Although many clinicians recognize the importance of communication, they tend to be overly positive in … Also, be sure to clarify how communication will occur between team members (for example, between the

2953. Improving Your Laboratory Testing Process Toolkit (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
      December 01, 2017 - Assessing your Testing Process” tool to their full practice, the results showed that inconsistent communication … • Offices with a team approach to patient care, good communication among all staff, mutual trust … Communication among staff, physicians, and leadership promotes mutual respect and trust. 3. … Closed-loop communication. … Standard Work Lab result communication process 37 Project Team Revised Guide John M.

2954. NPSD Data Spotlight - Patient Safety and COVID-19: A Qualitative Analysis of Concerns During the Public Health Emergency (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/npsd/data/spotlights/spotlight-ptsafety-and-covid-19.pdf
      November 01, 2021 - Results indicate opportunities to improve communication for patient transfers, and to ensure proper … procedures have changed rapidly throughout the COVID-19 PHE for front-line staff, and the effective communication … issues such as closing the loop on the testing process to ensure timely results are obtained, improving communication … were policy- or procedure-related events, such as improper or lost specimens and test results, poor communication … the accuracy and completeness of critical care processes (e.g., screening and testing), developing communication

2955. Leading Teams (Instructor Guide) (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module4/ts2-0ltc_module4_ig_lead.pdf
      May 10, 2017 - • Comprehensive Unit-Based Safety Program (CUSP) “Implement Teamwork and Communication” Module … • Communication, which facilitates teamwork by enabling team members to effectively relay relevant … – Set a positive tone for open communication – Encouraged feedback – Facilitated lessons … Program Debriefs Toolkit: • Comprehensive Unit-Based Safety Program (CUSP) “Implement Teamwork and Communication … • Communication, which facilitates teamwork by enabling team members to effectively relay relevant

2956. Engaging Stakeholders to Improve the Quality of Children's Health Care (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1.pdf
      September 08, 2015 - – Supporting communication across different workgroups. … – Select chairs with demonstrated communication skills with diverse groups. … • What communication mechanisms do the stakeholders prefer? … • The frequency of communication may fluctuate over time. … – Communication content and mechanisms, both internal and external.

2957. Module 1: Overview - Facilitator Notes | Agency for Healthcare Research and Quality
      www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/overview-fac-notes.html
      June 01, 2017 - surgical infection and complication rates and to improve safety culture through improved teamwork and communication … and support for specific safety interventions such as checklists, safety escalation protocols, and communication … Examples include safe surgery checklists, infection control procedures, and role-based standard work like communication

2958. Toolkit for Using the AHRQ Quality Indicators - A “How to” Guide for Improving Hospital Quality and Safety | Agency for Healthcare Research and Quality
      www.talkingquality.ahrq.gov/patient-safety/settings/hospital/resource/qitool/webinar080116/index.html
      December 01, 2017 - Enhance Performance and Patient Safety Selecting Quality and Resource Use Measures: A Decision Guide Communication … quality and patient safety measures (not at all, to some extent and to a great extent) We have open communication … High-level summary of best practices Recommended practices Staff required– Equipment Communication … or training is required, communication or training scheduled dates, and actual implementation start … Prophylaxis when chemical contraindicated Prospective Identification Decision Support for physicians Communication

2959. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
      March 01, 2016 - They are certainly the indicators on provider communication. … Although I'm going to be talking in a minute more about communication, although our communication scores … We have found that to be true, but that was an area of focus even though our scores in communication … In 2012, we did an organization-wide effort to provide communication training. … We tended to focus first on provider communication or on staff courtesy and those things are important

2960. Timeliness of Confirmatory Testing for Sickle Cell Disease: Timeliness of Antibiotic Prophylaxis for Children with Sickle Cell Anemia (pdf file)
      www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/chipra-1416-p007-1-ef.pdf
      November 01, 2015 - Evidence Base for Focus of the Measures Evidence indicates that confirmatory testing and successful communication … Family communication of testing results is an aspirational measure that is intended to shape and improve