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261. Comprehensive Unit-based Safety Program: Accelerating the Adoption of Evidence-Based Practices To Prevent Healthcare-Associated Infections | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/cusp/summary/index.html
     September 01, 2017 - developed at Johns Hopkins with AHRQ support, combines improvements in safety culture, teamwork, and communication … change models because it combines behavioral elements—an emphasis on safety culture, teamwork, and communication—with

262. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

263. Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/research/findings/studies/index.html?page=485
     January 01, 2024 - (1542) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … Keywords: Communication, Education: Patient and Caregiver Taylor EF , Machta RM , Meyers … It also contains recommendations for health communication practices, professional training, and future … Keywords: Communication, Education: Patient and Caregiver, Decision Making Kravitz RL , Bell … Keywords: Communication, Education: Patient and Caregiver, Health Promotion, Medication, Public Health

264. AHRQ Challenge on Innovative Solutions to Update or Re-Create TeamSTEPPS Videos | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/challenges/past/teamstepps-video/index.html
     September 01, 2023 - sought innovators to update the current TeamSTEPPS videos to provide improved TeamSTEPPS tools for communication … of SBAR (Situation-Background-Assessment-Recommendation) and emphasizes the importance of standard communication … Rural Community Clinic  demonstrates how CUS is used to ensure patient safety and how SBAR enhances communication

265. What Is Patient Experience? | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - they seek and receive care, such as getting timely appointments, easy access to information, and good communication … find out from patients whether something that should happen in a healthcare setting (such as clear communication … evidence points to a positive association between various aspects of patient experience, such as good communication

266. FileNewTemplate
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module1.pptx
     March 01, 2010 - of research and evidence from high-risk fields Provides specific tools and strategies for: Improving communication … TeamSTEPPS provides specific tools and strategies for improving communication in teamwork, reducing chance … SBAR: A shared mental model for improving communication between clinicians. … Teamwork outcomes include: Significant improvement in communication and supportive behavior Significant … The human factor: The critical importance of effective teamwork and communication in providing safe care

267. Problem Solving and Escalation – Standards Component Kit | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-comp-kit.html
     June 01, 2017 - In particular, the CUS (“Concern-Uncomfortable-Safety Issue”) method serves as a communication framework … CUS contact person determines what communication has occurred with the patient/family regarding the event … If communication has not yet occurred and is required, CUS contact person will speak with the patient … (Option: develop an outline to guide patient/family communication.) 5 minutes   Total time … related to what is to be communicated and how the communication is structured: S=Situation (a concise

268. TeamSTEPPS 3.0 Curriculum Materials | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps-program/curriculum/index.html
     February 01, 2024 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … are related to specific audiences, settings, or situations: Introduction to Curriculum Module 1: Communication

269. TeamSTEPPS Fundamentals Course: Module 4. Leading Teams | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module4/igleadership.html
     March 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Safety Program Debriefs Toolkit Comprehensive Unit-Based Safety Program (CUSP) "Implement Teamwork and Communication … Communication, which facilitates teamwork by enabling team members to effectively relay relevant information … Set a positive tone for open communication. Encouraged feedback. Facilitated lessons learned.

270. COVID-19 Vaccination | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/nursing-home/materials/vaccination/index.html
     September 01, 2023 - Effective Communication Invest in Trust: A Guide for Building COVID-19 Vaccine Trust and Increasing … Take Your Best Shot—Presenting Facts and Addressing Misinformation To Increase Nursing Home Staff Confidence

271. Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/research/findings/studies/index.html?page=480
     January 01, 2024 - (1537) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … However, three key aspects of communication--nonverbal communication, greeting patients, and tracking … Evaluating the content of the communication items in the CAHPS clinician and group survey and supplemental … Keywords: Communication, Consumer Assessment of Healthcare Providers and Systems (CAHPS), Quality of … Care, Clinician-Patient Communication, Provider Performance Shoemaker SJ , Staub-DeLong L ,

272. Preventing Medication Errors in Ambulatory Care: The Importance of Establishing Regimen Concordance (pdf file)
     www.talkingquality.ahrq.gov/downloads/pub/advances/vol1/Schillinger.pdf
     January 01, 2004 - Effective communication regarding medications has been shown to promote medication adherence in the … Reducing medication-related communication errors will likely involve rigorous reviews of medication … , particularly for those patients with communication barriers. … Closing the loop: physician communication with diabetic patients who have low health literacy. … Communication regarding medications in a public hospital anticoagulation clinic [in press].

273. Transforming Primary Care Practice | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/driscoll.html
     April 01, 2015 - care coordination was further enhanced by facilitating patient access to other services, improving communication … providers, and developing a new primary care facility where team members were co-located to facilitate communication … described an improved doctor-patient relationship following PCMH transformation, including improved communication … patient handoffs, in which providers directly introduced patients to other clinicians, and proactive communication

274. AHRQ's Quality & Patient Safety Programs by Setting: Ambulatory Care | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/ambulatory/index.html
     July 01, 2022 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … It includes tools to improve spoken and written communication, tools to improve self-management and empowerment … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

275. SOPS Frequently Asked Questions | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/sops/about/faq/index.html
     June 01, 2022 - The composite measures in the hospital survey are: Communication Openness. … Feedback & Communication About Error. Frequency of Events Reported. … The composite measures in the nursing home survey are: Communication Openness. … Communication About Prescriptions Across Shifts. Communication Openness. … Three items about communication before and after surgery.

276. THE MEDICAL HOME INDEX: (doc file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.docx
     March 25, 2009 - practice "advisory group" promotes family-centered strategies, practices and policies (e.g. enhanced communication … / Access1 Communication between the family and the primary care provider (PCP) occurs as a result … In addition to Level 1, standardized office communication methods are identified to the family by the … address chronic condition care; the PCP determines appropriate visit intervals; follow-up includes communication … -Facilitate communication among PCP, family and others. 3) Build bridges among families and health, education

277. University of Texas Southwestern Uses AHRQ’s TeamSTEPPS® Training to Improve Rapid Response Performance | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/newsroom/case-studies/201536.html
     January 01, 2016 - Gains were shown in teamwork, leadership, situational monitoring, mutual support, and communication. … AHRQ and the Department of Defense, is an evidence-based patient safety training program to improve communication … The goal was to empower the rapid response team with a common patient safety language and to enhance communication

278. Download the CUSP Toolkit | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/cusp/modules/download/index.html
     December 01, 2012 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork & Communication 97 MB 1 min. … Implement Teamwork & Communication (3 video clips) 71 MB 30 sec.

279. TeamSTEPPS for Office-Based Care: Implementation Planning | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan.html
     September 01, 2015 - Return to Contents Slide 9: Example: Problem Definition Problem: Suboptimal communication among … Team Process: What: Communication of critical information about the patient and the desired test. … Return to Contents Slide 16: Step 8: Develop a Communications Plan Key Actions: Develop a communication … plan: Identify goals for communication with this group. … Develop a Communication Plan       Return to Contents Slide 18: Change Team Meetings Purpose

280. Transitional Care Medication Safety: Stakeholders' Perspectives | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/reports/liability/corbett.html
     August 01, 2017 - Some of these factors include a breakdown in health professionals’ communication, medication discrepancies … The three specific health system-level barriers identified were: (a) poor communication and coordination … More hospital staff to allow for better communication and care coordination during hospitalization was … In regard to health system-level barriers, stakeholders reported that poor communication, limited staff … Improved hospital systems (staffing and EHRs), patient education, and provider communication and preparation