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121. AHRQ Safety Program for Perinatal Care: Learn About the Comprehensive Unit-based Safety Program
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp.pptx
     May 01, 2017 - CUSP Toolkit using Kotter's change model combines CUSP and existing team communication frameworks to … Assemble the Team/Engage Leadership Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork and Communication Step 7. Consolidate gains and produce more change. … Understand the Science of Safety Implement Teamwork and Communication 11 AHRQ Safety Program for Perinatal … Develop a communication plan.

122. TeamSTEPPS Diagnosis Improvement Course | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps-program/diagnosis-improvement/index.html
     February 01, 2024 - implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … to help the course facilitator develop and deploy a customized plan to train staff in teamwork and communication … to help the course facilitator plan and implement a customized plan to train staff in teamwork and communication … this assessment can be used to organize training, identify modules on which to focus, and highlight communication … Module 3: Communication (PowerPoint, 3 MB); Module 3 Facilitator's Notes  (PDF, 2 MB).

123. TeamSTEPPS for Office-Based Care: Teaching and Coaching | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module8/office_teach.html
     February 01, 2016 - Closed loop communication: Call-out. Check-back. Cross-check. … Return to Contents Slide 23: Coaching Communication Tools Communication is inherent in coaching … Coaching “in the moment” helps TeamSTEPPS communication tools to “stick”: SBAR. … Check-back/closed loop communication. Handoff (including I PASS THE BATON). … Communication. This positively reinforces good behavior in mentees.

124. Health Literacy and Patient and Family Engagement: Strategic Tools to Prevent CAUTI | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
     December 01, 2017 - between patient and the medical team Slide 5 Why is Improved Medical Communication Important? … 710 Human Factors 899 Human Factors 614 Human Factors 699 Leadership 815 Leadership 557 Communication … 661 (82%) Communication 760 (61%) Communication 532 (59%) Assessment 555 Assessment 689 Assessment … Slide 18 Clear Medical Communication: Physician Barriers Physician Attitudes Communication Skills … Slide 19 Clear Medical Communication: Nursing Barriers Time Lack of Clarity of Daily Goals:

125. Patient and Family Engagement | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
     September 01, 2013 - Effective Patient and Family Communication Slide 13. … The Importance of Effective Communication Slide 14. … The Link Between Communication and Patient Safety 1 Slide 15. Communication Tips 1 Slide 16. … The Importance of Effective Communication Say: Communication among CUSP team members and patient … The Link Between Communication and Patient Safety 1 Say: Effective communication and collaboration

126. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Patient and Family Engagement
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
     May 01, 2017 - members or others, such as a doula, who are involved in the patient’s care Highlight main points of communication … ” with the clinicians 9 AHRQ Safety Program for Perinatal Care Patient & Family The Link Between Communication … Improve engagement of mothers and families in the birthing process and communication with the clinical … Prompt, compassionate, and honest communication with the patient and family after an adverse event is … with patient and family— Communicate only relevant facts Advise the patient and family that communication

127. References | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/references.html
     September 01, 2020 - Update on the implementation plan for patient-centered communication standards. … In: Effective communication in healthcare: interpreter/translation services for limited English proficiency … Advancing effective communication, cultural competence, and patient- and family-centered care: a roadmap … Improving patient safety through provider communication strategy enhancements. … Communication about end-of-life care between language-discordant patients and clinicians: insights from

128. Pf-Engagement-Facilitator-Guide (doc file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
     May 01, 2017 - Present tools to improve communication among patients, families, and clinicians. … Slide 9 SAY: Communication among L&D team members and patient and family members is important to the … Effective communication and collaboration with patients and family members affect patient outcomes, patient … Improves engagement of mothers and families in the birthing process and in their communication with the … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse

129. Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/publications/files/lepguide.pdf
     September 01, 2012 - • Use TeamSTEPPS structured communication skills to identify and raise patient communication issues … I think that would be an improved communication strategy” (Leader, Nursing). … Identify and raise patient communication issues. … Improving patient safety through provider communication strategy enhancements. … Encourage appreciation, value, respect, understanding, and open communication.

130. PS Grantee Report | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/research/findings/final-reports/index.html
     June 01, 2023 - (3) 2023 (2) 2003 (1) Grantee Report Topics Medication Safety (73) Communication … Grant Number: R18 HS 25649 Topic(s): Communication and Teamwork Publication Date: January 2023 … Grant Number: R03 HS 027493-01A1 Topic(s): Communication and Teamwork Publication Date: December 2022 … Grant Number: R03 HS 026069 Topic(s): Communication and Teamwork, Pediatrics Publication Date: May … Grant Number: R01 HS 024914 Topic(s): Communication and Teamwork Publication Date: August 2020

131. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - (Yount) (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast4-yount.pdf
     August 02, 2018 - Patient Safety and Quality Issues (5 items) • EHR System Training (3 items) • EHR System Support and Communication … really knows what the requirements are for using [downtime forms].” 40 EHR System Support & Communication … EHR System Support & Communication Comments 41 “We would like more responsiveness by IT in making … Safety and Quality Issues EHR System Training EHR System Training Comments EHR System Support & Communication … EHR System Support & Communication Comments EHR Workflow/Work Process EHR and Workflow/Work Process

132. Key Driver 4: Create and Support High Functioning Care Teams to Deliver High-Quality Evidence-Based Care | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/evidencenow/tools/keydrivers/create-care-teams.html
     November 01, 2018 - Optimize care team communication Working well as a team requires good communication, which can take … Another form of team communication is the team huddle during which the team addresses daily opportunities … colleagues informed and involved in changes to their workflow or responsibilities is fundamental to good communication … Practices can enhance team communication by providing training in communication techniques and co-locating

133. Longitudinal Evaluation of the Patient Safety and Medical Liability Reform Demonstration Program | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/reports/candor-demo-program/candor/demo-program/index.html
     August 01, 2022 - Foster better communication between doctors and patients. … Improving Communication with Patients. … Improving communication . … These projects addressed improved communication by assessing attitudes toward error and harm disclosure … and implementing communication interventions in clinical environments.

134. For World Patient Safety Day 2023, AHRQ Recognizes the Imperative of Engaging Patients in Their Care | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
     September 01, 2023 - When it comes to effective patient-provider communication, significant challenges persist. … These communication challenges are compounded by today's fragmented healthcare environment, one in which … In addition, communication challenges are amplified by unequal access to healthcare services for people … AHRQ Safety Program for Perinatal Care helps labor and delivery units improve patient safety, team communication … Toolkit for Engaging Patients to Improve Diagnostic Safety promotes enhanced communication and information

135. Learn About the Comprehensive Unit-based Safety Program for Perinatal Safety | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-slides.html
     July 01, 2023 - Implement Teamwork and Communication. Engage Patients and Families. … Foster a culture of teamwork and communication. … Develop a communication plan. … Improved communication among care team members. Shared mental models. … Communication is cited as a root cause of most errors.

136. About This Guide | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/improve/precautions/guide/about.html
     September 01, 2020 - Universal Precautions Toolkit About This Guide General Toolkit Guidance Path to Improvement Spoken Communication … Written Communication Patient Self-Management & Empowerment Supportive Systems for Patients … identified in the Toolkit as key focus areas for promoting health literacy in your practice: Spoken Communication … , Written Communication , Self-Management and Empowerment , and Supportive Systems .

137. The End of the Public Health Emergency Refocuses the Urgency to Improve Healthcare Quality | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/blog/ahrqviews/public-health-emergency-refocus.html
     May 01, 2023 - The decline in patient experience is equally alarming, as captured in Leapfrog’s communication measures … They report five measures: nurse communication, physician communication, staff responsiveness, communication … The most significant declines were in communication about medicines (declined 4.28 percent) and staff

138. Making Progress on Healthy People 2030 Health Literacy Objectives | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
     October 01, 2021 - Everyone—no matter how educated—appreciates and can benefit from clear communication. … Health Literacy Objective 2: Decrease the proportion of adults who report poor communication with their … completion, providing booster training, using team members effectively, scheduling sufficient time for good communication … , providing simple educational materials, and holding providers accountable for clear communication. … All organizations that produce health information or deliver healthcare services can improve communication

139. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

140. Guide to Implementing the Health Literacy Universal Precautions Toolkit | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/improve/precautions/guide/index.html
     September 01, 2020 - Universal Precautions Toolkit About This Guide General Toolkit Guidance Path to Improvement Spoken Communication … Written Communication Patient Self-Management & Empowerment Supportive Systems for Patients …     Tool 2: Create a Health Literacy Environment Improvement Plan     Tool 3: Raise Awareness Spoken Communication …     Tool 9: Address Language Differences     Tool 10: Consider Culture, Customs, and Beliefs Written Communication