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101. Patient and Family Engagement for Perinatal Safety | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Highlight main points of communication strategies. … Slide 10: The Link Between Communication and Patient Safety 1 Patient outcomes. … Slide 19: Adverse Event Initial Communication 4 During initial communication with patient and family … Continued communication with the patient and family. Apology and remediation.

102. Improving Patient Safety in Ambulatory Surgery Centers: A Resource List for Users of the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture. (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-resource_list.pdf
     March 01, 2016 - Communication Openness 1. … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information Composite 2. Communication Openness Composite 3.

103. Digestive Health Clinic, LLC: Slide Presentation (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
     August 13, 2015 - completed 39 39 Survey Results Organizational Learning— Continuous Improvement 92% 89% Communication … 86% 81% 40 40 Survey Results Staff Training 78% 79% Response to Mistakes 82% 78% Communication … survey period, our endoscopy center was going through a staff transition • Decided to focus on  Communication … Implemented • Assigned recovery nurses to specific rooms each day to help improve face-to-face communication … Staff Idaho Endoscopy Center Structure Response Rate Survey Results Reactions & Follow Up Communication

104. Patient and Family Engagement for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Slide 10: The Link Between Communication and Patient Safety Say: Communication among L&D team members … Slide 11: Communication Tips Say: When communicating with patients and their families, unit team … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse … Slide 19: Adverse Event Initial Communication Say: Communication is an ongoing process that occurs

105. TeamSTEPPS® for Office-Based Care - Team Performance Observation Tool (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/tmpot.pdf
     December 09, 2015 - Fosters communication to ensure team members have a shared mental model Comments: Overall Rating … Communication Rating a. … Includes patients and their family members in communication Comments: Overall Rating – Communication

106. Toolkit for Improving Perinatal Safety | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
     July 01, 2023 - labor and delivery (L&D) units and decrease maternal and neonatal adverse events resulting from poor communication … The SPPC is organized around three program pillars, which include: Teamwork and Communication skills, … The toolkit helps L&D units improve patient safety, team communication, and quality of care for mothers … Toolkit for Improving Perinatal Safety The Toolkit is organized around three pillars—Teamwork and Communication … Teamwork and Communication for Perinatal Safety Perinatal Safety Strategies In Situ Simulation

107. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - Improving Communication—Improving Care. … How health care organizations can ensure effective, patient-centered communication with people from diverse … Better communication and overall experience. … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

108. Tools To Improve Diagnostic Safety | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/diagnostic-safety/tools/index.html
     March 01, 2024 - assess the extent to which their organizations support the diagnostic process, accurate diagnoses, and communication … Promote better communication among patients, family members, and health care professionals from the point … Resources To Facilitate Communication Between Patients and Clinicians : From the IOM report, "Improving … implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … The Toolkit for Engaging Patients To Improve Diagnostic Safety is designed to promote enhanced communication

109. CHIPRA Pediatric Quality Measures Program (PQMP) Candidate Measure Submission Form (CPCF) (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
     January 01, 2014 - referred to as communication “events.” … Independent raters also coded the communication events from videotapes. … than parents who report less communication. … Clear communication was also important. … with nurses, communication with physicians, responsiveness of hospital staff, pain management, communication

110. TeamSTEPPS for Office-Based Care: Summary: Putting It All Together | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module7/office_sum-ig.html
     April 01, 2022 - It represents the core principles of TeamSTEPPS: Communication. Leading Teams. … Return to Contents Communication Say: Communication is the foundation of success for TeamSTEPPS … The communication tools help ensure that communication is both transmitted and received in a standardized … Using these tools will improve communication and make handoffs and other events safer.   … Discussion: Think back to your discussions you had on the communication tools.

111. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
     December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication

112. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
     March 20, 2017 - The Child Hospital Survey asks parents/guardians about communication with doctors, communication with … These measures can be organized into the following topics: Communication with Parents: • Communication … between you and your child’s nurses • Communication between you and your child’s doctors • Communication … child to leave the hospital • Keeping you informed about your child’s care in the Emergency Room Communication … with Parents Communication with Children Attention to Safety and Comfort Hospital Environment Global

113. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - The items address the following six topic areas: • Information about medications • Communication … between nurses and patients • Communication between doctors and patients • Communication about tests … • Communication about forms • Information about how to care for yourself at home In developing these … https://www.jointcommission.org/what_did_the_doctor_say/ https://health.gov/communication/hlactionplan … • Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using

114. PQMP National Asthma Quality Metric Key Driver Diagram (Vermont) (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/keydriver-vtcollaborative.pdf
     January 24, 2018 - [ASTHMA CONTROL] III - Communication is effective and reliable between emergency department and … Secondary Drivers I - Increase documentation of completion of spirometry [SPIROMETRY] III - Increase communication … [USE OF REGISTRY AND COMMUNICATION] I and II – Increase comprehensive asthma education during and … I and II - AAPs are updated regularly, in EMR and used as a communication tool with the family.

115. The Comprehensive Unit-based Safety Program (CUSP) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-cusp.html
     May 01, 2017 - In this section, the slide sets, videos, and tools highlight the following themes: (1) Communication … methods to improve teamwork and communication. … Use structured briefings to improve communication and teamwork. … Demonstrate how the checklist can improve teamwork and communication. … Design a quality improvement initiative using closed-loop communication.

116. AHRQ's Making Informed Consent an Informed Choice: Training Modules for Health Care Leaders and Professionals | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice.html
     May 01, 2023 - AHRQ has developed two interactive training modules that teach clear, comprehensive, engaging communication … How to remove communication barriers. The importance of establishing efficient workflows. … Health care professionals who take the 1.5 hour module will learn: Clear communication strategies,

117. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/publications/ten-attributes.html
     January 01, 2024 - Health literacy leaders: make it clear that effective communication is a priority across all levels of … Informed Choice: Training Modules for Health Care Leaders and Professionals Strategies To Improve Communication … Health literate organizations simplify all communication to the greatest extent possible and verify comprehension … Effective spoken communication between patient and families and healthcare professionals and staff is … for Health Care Professionals Care Transitions From Hospital to Home: IDEAL Discharge Planning Communication

118. Core CUSP Toolkit | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/cusp/modules/index.html
     August 01, 2019 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork and Communication The Implement Teamwork and Communication module of the CUSP … Toolkit will help you to identify barriers to communication. … summarizes the concepts and activities of the other six modules in the CUSP Toolkit, including TeamSTEPPS ® communication

119. TeamSTEPPS Speciality Scenarios, Labor & Delivery (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/labordel.pdf
     March 18, 2014 - Communication. … Communication. … Skills Needed  Communication. … Communication. … Communication.

120. Slide 1
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
     January 20, 2006 - 4 Example: An Issue of Time Office-based care teams often face long hours made longer by lapses in communication … Coaching Competencies ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 16 Communication … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 22 Coaching Communication Tools … Communication is inherent in coaching Communication is more than talking—it is talking and listening … tools to “stick”: SBAR Check-back/closed loop communication Handoff (including I PASS THE BATON) ®