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  1. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
    March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
    June 01, 2010 - These core components are: leadership, communication, mutual support, and situation monitoring. … based upon the core components of teamwork that comprise TeamSTEPPS: team structure, leadership, communication … Coefficients ranged from .57 (team structure and communication) to .79 (situation monitoring and mutual … T-TPQ subscale correlations with the HSOPS ranged from .60 (communication) to .79 (mutual support). … ’s Alpha Team Structure 7 .89 Leadership 7 .95 Situation Monitoring 7 .91 Mutual Support 7 .90 Communication
  3. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warmhandoff-quickstartfull.pdf
    January 27, 2017 - Communication breakdowns within the health care team or between the team and the patient or family … can result in medical errors.2-4 Research demonstrates that reliable and effective communication is … and teamwork.8 Warm handoffs use both open communication and teamwork and add another layer of protection … to prevent communication breakdowns. … � Practice staff can use this brief checklist as a communication tool when conducting a warm handoff
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warmhandoff-quickstartbrochure.pdf
    January 27, 2017 - Communication breakdowns within the health care team or between the team and the patient or family can … result in medical errors.2-4 Research demonstrates that reliable and effective communication is essential … Warm handoffs use both open communication and teamwork and add another layer of protection to prevent … communication breakdowns. … � Practice staff can use this brief checklist as a communication tool when conducting a warm handoff
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
    May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/urinary-catheter-removal-notes.docx
    April 01, 2022 - Communication between the disciplines and the unit’s view of the importance of managing catheter use … Slide 6 The literature strongly supports team strategies for communication, and creating a culture … 16 There are other factors that may affect the success of reminders and stop orders, such as: Communication … For example, if the clinicians’ routine already includes daily face-to-face nurse-to-physician communication … about patient needs, then incorporating a reminder about urinary catheter use into this communication
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module7/slsummary.pptx
    February 03, 2006 - #› Summary— Pulling It All Together Page ‹#› 4 Tools & Strategies Summary TOOLS and STRATEGIES Communication … Time Lack of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module1/m1evidencebase.pdf
    August 08, 2013 - mutual performance monitoring (i.e., situation monitoring), backup behavior (i.e., mutual support), and communication … that TeamSTEPPS leads to increases in desirable teamwork and safety attitudes, as well as increased communication … Transfer of crew resource management training: a qualitative study of communication and decision making … Physician communication and patient adherence to treatment: a meta-analysis. … Improving communication in the ICU using daily goals. J Crit Care 2003;18(2):71-5.
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module1.pptx
    March 01, 2010 - of research and evidence from high-risk fields Provides specific tools and strategies for: Improving communication … TeamSTEPPS provides specific tools and strategies for improving communication in teamwork, reducing chance … SBAR: A shared mental model for improving communication between clinicians. … Teamwork outcomes include: Significant improvement in communication and supportive behavior Significant … The human factor: The critical importance of effective teamwork and communication in providing safe care
  10. www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-comp-kit.html
    June 01, 2017 - In particular, the CUS (“Concern-Uncomfortable-Safety Issue”) method serves as a communication framework … CUS contact person determines what communication has occurred with the patient/family regarding the event … If communication has not yet occurred and is required, CUS contact person will speak with the patient … (Option: develop an outline to guide patient/family communication.) 5 minutes   Total time … related to what is to be communicated and how the communication is structured: S=Situation (a concise
  11. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/improve/teams-infographic.html
    March 01, 2017 - E Excellent Communication Communication should be effective. … Communication at transfer and shift changes is especially critical.
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-SOPS_101_Webcast-GRAY-Overview.pdf
    March 03, 2020 - Surgery Center 14 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Teamwork • Communication … Openness • Communication About Error • Organizational Learning—Continuous improvement • Response to
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-nh_webcast-ginsberg.pdf
    July 01, 2018 - resistance • Build capacity in the health care system to accelerate safety improvements • Improve communication … respondents ► Top scoring composites measures: − Overall Perceptions of Resident Safety − Feedback and Communication
  14. www.qualitymeasures.ahrq.gov/downloads/pub/advances/vol1/Schillinger.pdf
    January 01, 2004 - Effective communication regarding medications has been shown to promote medication adherence in the … Reducing medication-related communication errors will likely involve rigorous reviews of medication … , particularly for those patients with communication barriers. … Closing the loop: physician communication with diabetic patients who have low health literacy. … Communication regarding medications in a public hospital anticoagulation clinic [in press].
  15. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6f.html
    June 01, 2014 - accountability or negotiate responsibility □     Communicate ■         Interpersonal communication … accountability or negotiate responsibility □     Communicate ■         Interpersonal communication … C6Q08 Communicate: Across health care teams or settings: C5Q05, C5Q06, C5Q10 Interpersonal communication … accountability or negotiate responsibility     □ Communicate           Interpersonal communication … accountability or negotiate responsibility     □ Communicate     ■     Interpersonal communication
  16. www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/learnbench.html
    March 01, 2014 - TeamSTEPPS Learning Benchmarks Instructions : These questions focus on medical teamwork and communication … Instructions: : For each of this series of questions, based on your knowledge of medical communication … The best communication tool or method to get critical information to the whole team during an emergency … Q A Tools, Strategies or Concepts Covered 1 E Read-back Communication accuracy Correct … sequence Distinguish from check back or say back 2 B Express version of SBAR Explicit communication
  17. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6r.html
    June 01, 2014 - accountability or negotiate responsibility       Communicate            Interpersonal communication … accountability or negotiate responsibility       Communicate □          Interpersonal communication … - Medical Home, which consists of 4 subdomains: (1) referrals; (2) care coordination; (3) provider communication … accountability or negotiate responsibility       Communicate            Interpersonal communication … . 1 Perspective: System Representative(s) Measure Item Mapping: Communicate: Interpersonal communication
  18. www.qualitymeasures.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/driscoll.html
    April 01, 2015 - care coordination was further enhanced by facilitating patient access to other services, improving communication … providers, and developing a new primary care facility where team members were co-located to facilitate communication … described an improved doctor-patient relationship following PCMH transformation, including improved communication … patient handoffs, in which providers directly introduced patients to other clinicians, and proactive communication
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/implementation.pdf
    May 01, 2017 - Training and tools in these sections highlight the following themes: (1) Communication and Teamwork … In this section, the slide sets, videos, and tools highlight the following themes: (1) Communication … methods to improve teamwork and communication. … environment • Use structured briefings to improve communication and teamwork • Use debriefings and … ongoing quality improvement • Demonstrate how the checklist can improve teamwork and communication
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
    January 24, 2014 - ® UHC Results—Doctor Communication UHC physicians do not perform better overall than … Top box Non-UHC Adjusted Top box Difference UHC percentile rank in units of 10%ile Doctor Communication … 52 Lessons Learned from 2010 Pilot UHC Results Compared to National UHC Results—Doctor Communication

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