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421. FileNewTemplate
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module8.pptx
     March 07, 2019 - Tools Communication is inherent in coaching. … communication Handoff (including I PASS THE BATON) Module 8: Teaching & Coaching ‹#› Communication … The coaching models presented in this module are predicated on communication as a key component. … The TeamSTEPPS communication tools are: SBAR; check-back; and handoffs, including I PASS the BATON. … Effective coaches display leadership, mutual support, situational awareness, and communication.

422. The “Never Antibiotics” Diagnoses: ​Viral Acute Upper Respiratory Infection: ​the Common Cold – Slides
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/common-cold-slides.pptx
     September 01, 2022 - 1124476002 8 Communicating With Patients13,14 Address patients’ beliefs and concerns using effective communication … 9 Upper Respiratory Infection AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care Communication … Upper Respiratory Infection AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care 11 Communication … Upper Respiratory Infection AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care 13 Communication … therapy Expected time course of the infection When to call or return to medical attention Develop communication

423. National Content Series Facilitator’s Guide | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/when-to-order/role-play.html
     May 01, 2017 - Next perform the "Effective Communication Role-Play." … Ineffective Communication Role-Play Script Dr. Killbug : Did you see Mrs. Mullins’ urine? … Effective Communication Role-Play Script Dr. Killbug : Did you see Mrs. Mullins' urine? … Be clearer with communication. Be more specific about Mrs. … Nurse Nohai used SBAR to improve communication with Dr. Killbug.

424. Process
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck3/slidedeck3.pptx
     March 01, 2011 - Additionally, pharmacists, pharmacy technicians and other pharmacy staff communication with patients … may be poor, or there is opportunity to improve staff communication with patients and caregivers. … Finally, there may be limited understanding among pharmacists of what are good communication and other … The survey asks questions about: print materials, clear verbal communication, sensitivity to literacy … And from the auditors observation of the communication between pharmacy staff and patients, they found

425. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers. 2 Patients' experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

426. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=23&search_api_fulltext=&sort=asc
     Topics Access (51) Access to specialist care (1) Children with chronic conditions (38) Communication … Provider interrupted patient when talking Adult Clinician & Group Communication … C-CM2 Provider used rude tone or manner Adult Clinician & Group Communication

427. Improve Safety Culture | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/improve.html
     March 01, 2017 - Communication Strategies Educational module on how barriers to effective communication can impact the … safety culture in a long-term care facility, and provides tools and strategies to improve communication

428. Team Performance Observation Tool | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/tmpot.html
     March 01, 2014 - Communication Rating a. … handoff techniques to communicate effectively with team members   Comments: Overall Rating – Communication … Fosters communication to ensure team members have a shared mental model   Comments: Overall Rating

429. 2020 SOPS Medical Office Database Report Executive Summary Overview Infographic (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Infographic.pdf
     January 01, 2020 - Communication About Error Organizational Learning Patient Care Tracking/ Followup Work Pressure … and Pace Communication Openness Overall Perceptions of Patient Safety and Quality Staff Training

430. MEASURE SUMMARY (CHIPRA Core Set Candidate Measures) - Control #: CC-13 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/measures-CC-13.pdf
     December 16, 2010 - List of entity types currently using measure: NONE for pediatrics (Sarah Scholle, NCQA, personal … communication, Aug. 2009).

431. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
     January 01, 2019 - Communication Openness 91% 87% 84% 3. Communication About Mistakes 91% 87% 80% 4. … Communication About Prescriptions Across Shifts 1. … Communication Openness 86% 87% 87% 87% 3. Communication About Mistakes 87% 85% 86% 84% 4. … Communication Openness 93% 81% 84% 90% 3. Communication About Mistakes 87% 83% 85% 85% 4. … Communication Openness 91% 85% 85% 83% 88% 89% 3.

432. Designing Innovative Health Information Technology to Reduce Healthcare Disparities | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/funding/grantee-profiles/grtprofile-valdez.html
     June 01, 2022 - Consumer health IT applications can facilitate patients' communication about their health with their … “In the context of health information communication, culture can influence the composition of one’s social … types of health information that one shares with others, the reasons for such sharing, and the modes of communication … challenges that people with disabilities face when using existing health IT solutions for health information communication

433. SDOH and Health Systems Research | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sdoh/health-systems-research.html
     December 01, 2022 - Patient-provider communication disparities by limited English proficiency (LEP): trends from the U.S. … AHRQ researchers found that before 2010 patient-provider communication was getting worse among LEP individuals … and disparities in patient-provider communication were widening. … After 2010, patient-provider communication improved for LEP individuals and language disparities by English

434. Consensus Organizational Health Literacy Quality Improvement Measures | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/improve/organizational.html
     September 01, 2020 - pursue organizational health literacy (OHL) make things easier for patients by making changes to improve communication … serve on a Governing and/or Leadership Board and serves as a patient representative OHL Domain: Communication … Computed score based on staff responses to 36 questions addressing language preferences/needs, communication … Rating Sum of 5 domain scores based on Health Literacy Environment Review: navigation, print communication

435. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics: Communication … Communication with the child. Attention to safety and comfort. Hospital environment.

436. 4 Tk1 T2-Clinician Letter Final 0 (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T2-Clinician_letter_Final_0.docx
     October 01, 2016 - The Suspected UTI SBAR form is intended to enhance communication and provide guidance regarding managing … The SBAR communication style has been shown to promote better communication by addressing the specific

437. Wen, Kuang-Yi | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/funding/training-grants/grants/active/kawards/kawdsumwen.html
     October 01, 2014 - This project will be guided by the Cognitive-Social Health Information Processing Model, health communication … care through resources such as: health information, decisional and emotional support, and clinical communication … promotion of patient-center care within ambulatory settings and based on use of health information and communication

438. Develop and Improve Antibiotic Stewardship Activities in Your Practice | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/antibiotic-use/ambulatory-care/improve/index.html
     October 01, 2022 - Activities Improving Antibiotic Prescribing Implementing Antibiotic Stewardship Improving Communication … presentations titled “Why Should Your Practice Focus on Improving Antibiotic Prescribing” and “Improving Communication … Implementing Antibiotic Stewardship in Your Practice Improving Communication Between Members of the

439. Staff & Resident Well-Being | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/nursing-home/materials/well-being/index.html
     June 01, 2022 - home teams recognize and manage stress, work together to tackle common challenges, and practice open communication … -19 pandemic on mental health, how to enhance well-being in nursing home culture, and compassionate communication … home teams recognize and manage stress, work together to tackle common challenges, and practice open communication

440. TeamSTEPPS Module 1: Introduction (Instructor Guide) (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module1/igintro-cx062819.pdf
     January 01, 2007 - • Communication – Ask participants what information was communicated during the task and how … — with 3 of 7 National Patient Safety Goals related to communication, including “Improve communication … • Attitudes: When you work in teams in which the members have good communication, leadership, … – Examine and adjust the team’s physical workplace to optimize communication and coordination … – Use closed-loop communication. – Learn from each performance outcome.