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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast3-gandhi.pdf
    January 01, 2018 - Bates, Gawande 2003 Main Strategies for Preventing Errors and AEs Using IT • Tools to improve communication … problem lists Unintended Consequences: Inpatient CPOE • Workflow/work-arounds • More work/new work • Communication … implementation – Hardware and software – Clinical content – Human computer interface – People – Workflow and communication
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/contents.pdf
    March 21, 2014 - Worksheet Module 2: Team Structure • Evidence Base • Teams and Teamwork Exercise Sheet Module 3: Communication … Sheet TAB C FUNDAMENTALS COURSE SLIDES Module 1: Introduction Module 2: Team Structure Module 3: Communication
  3. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module5/ts2-0ltc_module5_ig_sitmon.pdf
    June 22, 2017 - • How did the lack of communication during the task affect your work on the task? … • Were other communication techniques used? If so, what were they? … • How did the lack of communication during the task affect your work on the task? … • Were other communication techniques used? If so, what were they? … • Ambiguity; • Confusion; and • Decreased communication.
  4. www.qualitymeasures.ahrq.gov/questions/resources/index.html
    November 01, 2020 - Glossary News Articles Research on Patient-Clinician Communication … Shareable Resources Medical Journal Print Ad (with PDF ) Discover ways to encourage two-way communication … Research on Patient-Clinician Communication A bibliography of articles published in peer-reviewed journals
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module5/igsitmonitor.pdf
    February 12, 2014 - • How did the lack of communication during the task affect your work on the task? … • Were other communication techniques used? If so, what were they? … • Communication, which facilitates teamwork by enabling team members to effectively relay relevant … • Leadership, which facilitates teamwork through leaders’ effective communication with their team … Situation monitoring is moderated by communication, which allows for the sharing of new and emerging
  6. www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/teamperceptionsmanual.html
    April 01, 2017 - These core components are: leadership, communication, mutual support, and situation monitoring. … Coefficients ranged from .57 (team structure and communication) to .79 (situation monitoring and mutual … T-TPQ subscale correlations with the HSOPS ranged from .60 (communication) to .79 (mutual support). … Staff resolve their conflicts, even when the conflicts have become personal.           … Communication Strongly Agree Agree Neutral Disagree Strongly Disagree 29.
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/09-diagnostic-safety-practice-orientation.pptx
    November 24, 2020 - within the patient-provider encounter and 56 percent of these are related specifically to breakdowns in communication … between the patient and the provider.3 Thus, resources to improve communication within the patient-provider … Setting a visit agenda in collaboration with the patient also has been demonstrated to improve communication … The visits weren’t taking any longer, while patient satisfaction and communication improved.  … and mitigating pitfalls in the diagnostic process related to communication failures, our practice should
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
    January 01, 2013 - ▪ Both verbal and nonverbal cues can help with communication. … ▪ Visual aids can support communication. … Yes To alert you to whether or not your communication was clear Correct. … Discrepant perceptions about end-of-life communication: a systematic review. … Teaching about health literacy and clear communication.
  9. www.qualitymeasures.ahrq.gov/teamstepps/instructor/scenarios/dental.html
    March 01, 2014 - This communication failure results in an adverse event. … Skills Needed Communication. Situation monitoring. Potential Tools Call-out. … Instructor Comments In effective communication during a check-back, the receiver accepts the message … Skills Needed Communication. Mutual support. Situation monitoring. … Skills Needed Communication. Mutual support. Potential Tools Handoff, Advocacy/assertion.
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/08-diagnostic-cap-provider-training-slides.pptx
    August 01, 2021 - One simple way to achieve this goal is to bridge some of the common communication challenges in our practice … While intuitively we know that good patient-provider communication is essential for achieving an accurate … These interruptions may result in a breakdown in communication, leading patients to feel unheard, uncared … We need effective interventions to overcome communication breakdowns in patient-provider encounters. … encourages open communication compared with yes or no questions.
  11. www.qualitymeasures.ahrq.gov/research/findings/final-reports/index.html?page=7
    December 01, 2007 - (3) 2023 (2) 2003 (1) Grantee Report Topics Medication Safety (73) Communication … Grant Number: U18 HS 015904-02 Topic(s): Communication and Teamwork, Medication Safety Publication … Development and Implementation Publication Date: June 2007 Improving Patient Safety Through Provider Communication … Grant Number: U18 HS 015846 Topic(s): Communication and Teamwork Publication Date: June 2007 … Grant Number: R01 HS 011991 Topic(s): Communication and Teamwork Publication Date: September 2006
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-t-taq-questionnaire.pdf
    May 31, 2023 - • Communication. … TeamSTEPPS Teamwork Attitudes Questionnaire 4 Communication Strongly Agree Agree Neutral Disagree … Poor communication is the most common cause of reported errors. 27.
  13. www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/201419.html
    November 01, 2014 - AHRQ's CUSP features safety improvement strategies that combine communication, teamwork, and leadership … "We first implemented CUSP to improve patient safety and employee communication and teamwork within the … In 2012, the hospital incorporated AHRQ's CUSP protocols for communication, teamwork, and leadership … hospital's most recent AHRQ Hospital Survey on Patient Safety Culture showed significant improvement in communication
  14. www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module7/office_summary.html
    February 01, 2016 - Putting It All Together Slide 2: Learning Objectives Slide 3: TeamSTEPPS Core Teamwork Skills Slide 4: Communication … Return to Contents Slide 4: Communication SBAR: Situation. Background. Assessment. … Check-back: Closed loop communication. Handoff. … Ineffective Communication. Conflict. Time. Distractions. Workload. Fatigue.
  15. www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-5.html
    September 01, 2020 - Learn more about risk communication and health numeracy Information on Presenting Probabilities Trevena … Numeracy skill and the communication, comprehension, and use of risk-benefit information. … Helping patients decide: ten steps to better risk communication. … Formats for improving risk communication in medical tradeoff decisions. … Numeracy skill and the communication, comprehension, and use of risk-benefit information.
  16. www.qualitymeasures.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step4.html
    March 01, 2019 - What communication mechanisms do the stakeholders prefer? … Methods of communication can include email updates, phone calls, Webinar presentations, postcards, and … The frequency of communication may fluctuate over time. … Some decisions regarding communication or transparency of the group may be determined by State laws, … Key Considerations: When you establish communication with other stakeholder groups and QI initiatives
  17. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/guides/infection-prevent.html
    March 01, 2017 - Communication Tips offer ways to talk with residents, families, coworkers, and others about infection … Communication Tips If you see signs of an infection, discuss them with the resident. … Communication Tips Remind coworkers to keep their hands clean and cover their coughs. … Communication Tips Explain to the resident why he or she is being moved into isolation. … Communication Tips Ask your supervisor how to help make resident care safer.
  18. www.qualitymeasures.ahrq.gov/patient-safety/reports/engage/strategies.html
    April 01, 2018 - Improves visit efficiency and safety and promotes effective communication. … Warm Handoff Plus : Promotes collaborative communication, engaging the patient as part of the team. … Supports handoff within the practice to reduce communication drops during transitions.
  19. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
    June 01, 2014 - accountability or negotiate responsibility       Communicate           Interpersonal communication … accountability or negotiate responsibility       Communicate           Interpersonal communication … accountability or negotiate responsibility ■     Communicate ■         Interpersonal communication … Between health care professional(s) and patient/family: 8, 9, 15, 16, 20, 30, 31 Interpersonal communication … controlling for patient health status. 1 Two domains of patient-centered care measured in the PPOC—communication
  20. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6q.html
    June 01, 2014 - accountability or negotiate responsibility   □   Communicate   ■       Interpersonal communication … : To determine the impact of relational coordination on quality of care by measuring dimensions of communication … Format/Data Source: 7-item survey consisting of 4 communication dimensions (frequent, timely, accurate … Frequency of communication, shared goals, shared knowledge, and mutual respect were significantly associated … Communicate: Between health care professional(s) and patient/family: D15a, F1 Interpersonal communication

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