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www.qualitymeasures.ahrq.gov/patient-safety/reports/liability/index.html
August 01, 2017 - Acknowledgments
Prologue
Silence A Commentary
Reforming the Medical Liability System in Massachusetts: Communication … four goals: (1) putting patient safety first by reducing preventable injuries, (2) fostering better communication … the volume includes two commentaries and nine papers, organized into two primary themes: improving communication … Preface Acknowledgments
Prologue Kenneth Sands, Alan Woodward, and Melinda Van Niel
Improving Communication … Commentary: Silence Carole Hemmelgarn
Reforming the Medical Liability System in Massachusetts: Communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Core Teamwork Skills
3
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Communication … SBAR
Situation
Background
Assessment
Recommendation
Call-out
Check-back: Closed loop communication
Handoff … Effectiveness and Solutions
BARRIERS
Hierarchical Culture
Lack of Resources
or Information
Ineffective Communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/motzslides.pdf
May 12, 2014 - To improve processes and encourage
communication
30
© Aurora Health Care, Inc. … Patient Safety Goals include SOPS
survey results
- Non-punitive response to error (HOSPITALS)
- Communication … organization
Staff comfort with asking questions when
unsure of something
Patient counseling and communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/ancillary.pdf
March 19, 2014 - Communication: Feedback. … Communication. Mutual support. … Communication. … Communication. … Communication.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/whento-order/urine-cultures-key.docx
March 01, 2017 - Perform the “Ineffective Communication Role-Play” and have staff complete the corresponding discussion … Next perform the “Effective Communication Role-Play.” … Ineffective Communication Role-Play Script
Dr. Killbug: Did you see Mrs. Mullins’ urine? … Effective Communication Role-Play Script
Dr. Killbug: Did you see Mrs. Mullins’ urine? … Nurse Nohai used SBAR to improve communication with Dr. Killbug.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-resource-guide.pdf
November 17, 2022 - video provides an overview of how to conduct motivational interviewing.
15. 16 ways to improve your communication … skills with patients
Tips for improving patient clinician communication.
16. … Tips for Improving Communication with Older Patients
Tips for talking with your older patients.
17 … 67I6g1I7Zao
https://www.bhf.org.uk/for-professionals/healthcare-professionals/blog/16-ways-to-improve-your-communication-skills-with-patients … https://www.nia.nih.gov/health/tips-improving-communication-older-patients
https://www.caregiver.org
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www.qualitymeasures.ahrq.gov/es/nursing-home/resources/search.html?page=5
January 01, 2022 - Between Us, About Us In this video series on YouTube, black doctors, nurses, and researchers dispel misinformation … the COVID-19 Pandemic This article discusses psychologists’ research showing how to boost leaders’ communication
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www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-fac-guide.html
July 01, 2023 - Implement Teamwork and Communication.
Engage Patients and Families. … Patient safety pioneers recognized early that communication and culture were key to creating safer, error-free … This is especially problematic given that transparency and open communication are necessary for true … Step 7: Develop a plan for sustained improvement, and
Step 8: Develop a communication plan. … Improved communication among care team members.
Shared mental models.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-i-asc_database_report-rev091721.pdf
January 01, 2020 - Communication About
Patient Information
Communication Openness Management Support for
Patient Safety … Communication Openness 87% 8.26% 44% 77% 83% 89% 93% 96% 100%
5. … Communication About Patient Information
1. … Communication Openness
1. … Item Results on Communication in the Surgery/Procedure Room – 2020 SOPS ASC Database
Communication
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www.qualitymeasures.ahrq.gov/teamstepps/longtermcare/index.html
May 01, 2019 - conducted through communication. … Module 3 – Communication.
Module 4 – Leading Teams.
Module 5 – Situation Monitoring. … Module 3 – Communication:
Module 3 Instructor Guide (PDF; 29 pages; 1.6 MB). … Module 3 – Communication:
Module 3 Instructor Guide (PDF; 29 pages; 1.6 MB). … Module 3 (Communication) Instructional Slides (PDF; 7 pages; 1 MB).
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-110620.pdf
March 11, 2021 - diagnostic
safety and highlights the VA’s efforts to improve the timeliness of
diagnostic testing communication … to patients, including a
measurement system that provides feedback on the timeliness of
communication … included topic-specific comments around diagnostic errors
related to health information technology, communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-3-slides.pptx
February 28, 2022 - Situation Monitoring…
Situation Monitoring
Ensures new or changing information is identified for communication … Request information from others
Direct information to specific team members
Include patient or family in communication … Models
Help Teams
Situation Monitoring
Lead to mutual understanding of situation
Lead to more effective communication … understanding of, or knowledge about a situation or process that is shared among team members through communication
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www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
April 01, 2023 - found to have a positive effect on the quality of treatment decisions, the quality of patient-physician communication … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-slides.html
March 01, 2017 - Slide 19: Communication and Engaging the Family
Image: Indicating that a video is on the slide … PLAY VIDEO:
Video 1.2 Communication and Engaging the Family
Slide 20: Listening to the Resident and … Slide 25: Communication Tools 6
Newsletter articles.
Town hall meetings. … Staff can have challenges with communication due to limited experience, skills, or confidence. … Use face-to-face communication to promote visual contact.
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/guide.html
March 01, 2017 - Slides 14–25
Video 2.2: Enabling the Team
Video 3.1: Teamwork and Support
Video 3.2: Open Communication … Reinforcement
Video 3.4: Collaborative Trust and Confidence
Video 3.5: Just Culture and Open Communication … Materials: Slides 14–25, An Empowered Team, Teamwork and Support, Open Communication, Positive Reinforcement … Materials: Slides 14-25, Enabling the Team video, Teamwork and Support video, Open Communication video … , Positive Reinforcement video, Collaborative Trust and Confidence video, Just Culture and Open Communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/quickrefguide.pdf
March 13, 2014 - Step 8: Develop a Communication Plan
Objective: To create a communication plan targeting major stakeholders … Develop a communication plan for each identified group, including your goals for
communication, … effectiveness of your
intervention
TeamSTEPPS 2.0 Guide to Action Quick Reference - 4
A communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK2_T4-Common_Suspected_Infections_Tools_to_Improve_Communication_and_Decision_Making.ppt
May 01, 2014 - Common Suspected Infections: Communication and Decision Making for
Four Infections
Tool 4. … Tools To Improve Communication and Decision Making
www.ahrq.gov/NH-ASPGuide ● May 2014
AHRQ … AHRQ 14-0011-6-EF
Today we are introducing you to new tools to help improve communication and help … *
Components of the Communication and Decision Making for Four Infections
Evidence-based communication … will discuss each of the five components in more detail, beginning with the MCRF
*
Evidence-based Communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-driscoll.pdf
April 01, 2015 - care coordination was further enhanced by facilitating patient access
to other services, improving communication … providers, and
developing a new primary care facility where team members were co-located to facilitate
communication … described an improved doctor-patient
relationship following PCMH transformation, including improved communication … patient handoffs, in which providers directly introduced patients to other clinicians, and proactive
communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module1/ts2-0ltc_module1_impworksheet.pdf
April 24, 2017 - Applying TeamSTEPPS
Exercise
Module 3: Communication … Is your teamwork issue related to communication?
Yes
No
☐☐
2. … If yes, what is the communication issue?
3.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
January 01, 2015 - resistance
• Build capacity in the health care system to accelerate safety
improvements
• Improve communication … Ambulatory
Surgery
Center
2015
12
Areas of Patient Safety Culture Assessed
Across SOPS Surveys
• Communication … About Error
• Communication Openness
• Organizational Learning –
Continuous Improvement
• Overall