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301. TeamSTEPPS for Office-Based Care: Implementation Workbook | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/impworkbook.html
     December 01, 2015 - Develop a Communication Plan TeamSTEPPS Action Planning At-A-Glance Return to Contents Step 1 … (e.g., increase staff perception of good team behavior; increase observed effective team communication … Improves communication and information transfer between staff and between patients and staff. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … ("Who") Communication Goal(s) Information To Communicate ("What") Timing of Communications ("When

302. TeamSTEPPS for Office-Based Care Implementation Workbook (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/impworkbook.pdf
     December 11, 2015 - (e.g., increase staff perception of good team behavior; increase observed effective team communication … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Person(s) (by staff position) responsible for implementation and oversight of communication plan: … Stakeholder (“Who”) Communication Goal(s) Information To Communicate (“What”) Timing of … Develop a Communication Plan

303. Chapter 6. Measure Maps and Profiles (continued, 11) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6j.html
     June 01, 2014 - accountability or negotiate responsibility       Communicate   ■       Interpersonal communication … Temkin-Greener, personal communication, September 1, 2010). … Temkin-Greener, personal communication, September 1, 2010). This instrument contains 86 items. … accountability or negotiate responsibility       Communicate ■         Interpersonal communication … accountability or negotiate responsibility       Communicate ■         Interpersonal communication

304. Module 5: Resident and Family Engagement: Facilitator Notes | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
     March 01, 2017 - Getting a translator if needed to support the communication. … PLAY VIDEO: Video 1.3 Communication in Action Ask: What elements of good communication can you identify … Slide 28: Challenges to Communication Say: Communication and engagement with residents and family … Slide 29: How To Address Communication Challenges Say: A few methods you can use to address communication … Use face-to-face communication to promote visual contact.

305. Managing a CAHPS Survey Project | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
     May 01, 2022 - This section offers tips and considerations relevant to three management objectives: Effective communication … Effective Communication Within and Across Teams Once you have set up your team, formed an advisory … group, and contracted with a vendor, you will have to manage communication among these entities. … This communication and coordination will ensure that the leaders of each sub-team consult with and inform … Ways to encourage good communication include the following: Ensure some overlap of membership in key

306. Improving Antibiotic Use is a Patient Safety Issue
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/implementing-stewardship-slides.pptx
     September 01, 2022 - interest in infectious diseases Interest in patient safety/quality improvement Diplomatic, collegial, communication … Skills Around Antibiotic Use6 Effective communication is important among practice members and between … strategies for communicating with patients and families8-11 Stewardship clinician lead should review communication … Communication practices and antibiotic use for acute respiratory tract infections in children. … Online commentary during the physical examination: a communication tool for avoiding inappropriate antibiotic

307. Warm Handoff Plus (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-slides-final508.pdf
     April 12, 2018 - Communication breakdowns within the healthcare team or between the team and the patient or family can … , resulting in improved communication, patient outcomes, and patient and clinician satisfaction. … The Warm Handoff Plus provided an opportunity for communication that might otherwise have been missed … • Improves communication both with th patient and among the healthcare team • Makes communication … A Warm Handoff Plus can help close the communication gaps and prevent errors.

308. Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2021 User Database Report Part II (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-II-SOPS-ASC-DatabaseReport.pdf
     December 01, 2021 - Communication About Patient Information 91% 91% 89% 89% 4. … Communication Openness 92% 91% 89% 88% 5. Teamwork 90% 89% 88% 86% 6. … Communication About Patient Information 89% 90% 90% 90% 4. … Communication Openness 94% 98% 89% 99% 96% 87% 87% 83% 86% 5. … Communication About Patient Information 93% 88% 88% 92% 4.

309. Sign Up for TeamSTEPPS Training | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps-program/training/index.html
     March 01, 2024 - These trainings will prepare participants to improve team communication, manage challenges more collaboratively … TeamSTEPPS 3.0 Course This training is designed to help healthcare teams strengthen teamwork and communication … Each of the four modules in the curriculum focuses on one essential skill of the TeamSTEPPS framework—communication … Facilitators will guide participants through the curriculum and participants will explore how improved communication

310. Introduction Instructor Guide – PDF (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module1/ts2-0ltc_module1_ig_intro.pdf
     January 01, 2007 - — with 3 of 7 National Patient Safety Goals related to communication, including “Improve communication … – Use closed-loop communication. – Learn from each performance outcome. … • Team Structure • Team Structure • Communication • Communication • Leadership • Leadership … — with 3 of 7 National Patient Safety Goals related to communication, including “Improve communication … — with 3 of 7 National Patient Safety Goals related to communication, including “Improve communication

311. TeamSTEPPS Implementation Guide (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/implguide.pdf
     March 01, 2006 - Develop a Communication Plan. 9. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … communication with this group. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … o Develop a communication plan for each identified group including your goals for communication, who

312. TeamSTEPPS Implementation Guide (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/implguide_0.pdf
     March 01, 2006 - Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … communication with this group. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Step 8: Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … o Develop a communication plan for each identified group including your goals for communication, who

313. Staff Roles and Training for Your Fall Prevention Program (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/webinars/webinar3_falls_staffroles.pdf
     January 01, 2013 - Assist coworkers in patient/family training as needed. 14 Organizing Plan at Unit Level • Ongoing communication … and reporting • Integrating fall prevention into ongoing work processes 15 Need for Ongoing Communication … fall information on admission • Staff pocket cards to remind them of best practices 19 Best Communication … • Integrate fall risk data into your regular communication, such as shift handoffs. … • Decide how to adjust roles and paths of communication and reporting.

314. Create a Culture of Safety Around Antibiotic Prescribing | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/antibiotic-use/long-term-care/safety/index.html
     January 01, 2024 - Partnering with Senior Executive Improving Antibiotic Use Improving Teamwork and Communication … They discuss how to present antibiotic use as a patient safety issue, improve communication and teamwork … With a Senior Executive Improving Antibiotic Use Is a Patient Safety Issue Improving Teamwork and Communication

315. Summary of Analyses of American Indian Field Test (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/about/PROD_AI_FieldTestRpt.pdf
     September 25, 2006 - • Getting Care Quickly • After Hours Care • Wait Time 2 • Getting Needed Care • Provider Communication … • Communication About Prescription Medications • Communication About Symptoms • Communication About … Q36 correlated as highly with getting care quickly and communication as it did with its hypothesized … The communication scale had the largest correlations with both the global rating of the primary provider … Intercorrelations among scales ranged from 0.07 (health education with discrimination) to 0.54 (communication

316. Coordination (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
     January 01, 2012 - When one thinks about communication, both communication between patients and providers as well as communication … And you know, again, here’s the link between care coordination and communication. … And we tend to think about communication as, oh, it’s the communication between the patients and the … clinician or the practice, but first there needs to be really good communication and accountability … that’s really, really important – establishing those mechanisms for internal team communication and

317. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/scenarios/ancillarysvcs.html
     October 01, 2014 - Communication: Offer information. … Communication: Offer information. … Skills Needed Communication. Situation monitoring. Situation awareness. … Communication. Mutual support. Team structure. Leadership. … Communication. Situation awareness.

318. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/scenarios/combatcare.html
     March 01, 2014 - Communication: Offer information. … Communication: Offer information. … Communication: Offer and seek information. … Communication: Offer and seek information. … Communication. Situation awareness.

319. TeamSTEPPS Specialty Scenarios: Dental (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/dental.pdf
     March 19, 2014 - This communication failure results in an adverse event. … Situation monitoring and subsequent communication resulted in the correct decision to terminate the … Skills Needed  Communication. Situation monitoring. … Skills Needed  Communication. Mutual support. Situation monitoring. … Skills Needed  Communication. Mutual support.

320. SOPS Community Pharmacy Survey Items and Composites (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
     June 19, 2018 - Communication Openness (Never, Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t … Communication About Prescriptions Across Shifts (Never, Rarely, Sometimes, Most of the time, Always … Communication About Mistakes (Never, Rarely, Sometimes, Most of the time, Always, Does Not Apply or … Communication Openness 5. Patient Counseling 6. Staffing, Work Pressure, and Pace 7. … Communication About Prescriptions Across Shifts 8. Communication About Mistakes 9.