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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/classroom.html
December 01, 2018 - Communication
Communication (Classroom Slides) ( PowerPoint File , 2.87 MB). … Communication (Instructor Guide) ( PowerPoint File , 1.46 MB). … Good Teamwork: Communication Video .
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www.qualitymeasures.ahrq.gov/teamstepps-program/resources/patient/index.html
June 01, 2023 - TeamSTEPPS Patient Video: Tara (7:15)
Tara, a patient, discusses the impact that verbal and nonverbal communication … how positive teamwork in a cardiac rehabilitation program helped restore his health, and how specific communication … tools such as SBAR (Situation, Background, Assessment, Recommendation) foster effective communication
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/videos/paper-chain2.html
February 01, 2016 - Research/Evidence Base
TeamSTEPPS® Webinars
Paper Chain 2: The Importance of Communication … Page originally created February 2016
Internet Citation: Paper Chain 2: The Importance of Communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/topics/fed-IWG-dxsafety-Nov19mtg.pdf
November 15, 2019 - researchers
on implementing a national initiative that uses a metric for timeliness of
test results communication … Communication initiatives since communication is a key component of many diagnostic
issues;
2.
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www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter3tab3.html
June 01, 2014 - Key Sources
Coordination Activities
Establish Accountability or Negotiate Responsibility
NQF: Communication … NQF: Framework domain – Communication available to all team members, including patients and family. … Interpersonal Communication
Coiera: All information exchanged in health care forms a “space”; the … communication space is the portion of all information interactions that involves direct interpersonal … NQF: Communication domain includes – availability of patient information, such as consultation reports
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www.qualitymeasures.ahrq.gov/tools/index.html?page=3
September 01, 2012 - TeamSTEPPS is a customizable program to improve patient safety by training clinicians in teamwork and communication … The TeamSTEPPS 3.0 curriculum is composed of Introduction, four Modules (Communication, Team Leadership … for Engaging Patients To Improve Diagnostic Safety
This toolkit is designed to promote enhanced communication … Perinatal Safety
This toolkit helps hospital labor and delivery units improve patient safety, team communication … and their newborns with an aim of decreasing maternal and neonatal adverse events resulting from poor communication
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/handouts/obstool.html
December 01, 2015 - Fosters communication to ensure team members have a shared mental model
Comments:
Overall … Communication
Rating
a. … Includes patients and their family members in communication
Comments:
Overall Rating—Communication
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - Literacy Assessment Quiz
Role Playing Ideas
Communicate Clearly: Tool 4
Key Strategies for Clear Communication … Communication Self-Assessment
Communication Observation Form
Plain Language Words
Use the Teach-Back … Create a Health Literacy Improvement Plan: Tool #2
Raise Awareness: Tool #3 Tools to Improve Spoken Communication … Differences: Tool #9
Consider Culture, Customs, and Beliefs: Tool #10 Tools to Improve Written Communication
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
February 01, 2024 - The measures are listed below, organized by topic:
Communication with Parent
Communication between … you and your child’s nurses (composite measure)
Communication between you and your child’s doctors … (composite measure)
Communication about your child’s medicines (composite measure)
Keeping you informed … measure)
Keeping you informed about your child’s care in the Emergency Room (single-item measure)
Communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-slides-final508.pptx
April 12, 2018 - Communication breakdowns within the healthcare team or between the team and the patient or family can … , resulting in improved communication, patient outcomes, and patient and clinician satisfaction. … The Warm Handoff Plus provided an opportunity for communication that might otherwise have been missed … Improves communication both with the patient and among the healthcare team
Makes communication more efficient … A Warm Handoff Plus can help close the communication gaps and prevent errors.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-resources.pdf
May 01, 2023 - Communication About Prescriptions Across Shifts 7
Composite Measure 8. … Communication Openness
1. … Communication About Mistakes
1. … Communication Openness
1. … Communication About Prescriptions Across Shifts
Composite Measure 8.
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www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter3.html
June 01, 2014 - For example, measures that assess communication may focus on communication between patients/family and … health care professionals, communication within teams of health care professionals, or communication … For example, communication between patients and physicians during office visits might be measured from … All three measures evaluate communication between patients and health care professionals but provide … two key modes of communication:
Interpersonal communication.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module1/safety-modules.pptx
March 01, 2017 - Bundle
Team formation to plan and implement the program
Excellent communication skills learned
Assess … Comprehensive Long-Term Care Safety Modules
Senior Leader Engagement
Staff Empowerment
Teamwork and Communication … for improvement activities
Provide opportunities for staff to learn and practice using teamwork and communication … HAIs/CAUTI
Long-Term Care Safety Modules
Applying Safety Principles | ‹#›
10
Teamwork and Communication … Concepts and tools to improve communication among LTC team members
Tools for communicating with residents
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www.qualitymeasures.ahrq.gov/news/newsletters/e-newsletter/881.html
September 01, 2023 - TeamSTEPPS® Tool for Diagnosis Reliably Assesses Teamwork and Communication . … TeamSTEPPS® Tool for Diagnosis Reliably Assesses Teamwork and Communication
An AHRQ-funded study published … of 360 health professionals at nine healthcare systems, researchers assessed diagnostic teamwork and communication … in five critical teamwork domains: structure, communication, leadership support, situation monitoring … Their evaluation demonstrated the TAT is a reliable and valid instrument for assessing teamwork and communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/facilitator-notes.docx
March 01, 2017 - PLAY VIDEO:
Video 1.2 Communication and Engaging the Family
ASK:
What actions did the nurse and CNA … SLIDE 19
SAY:
Clear communication is vital when enhancing resident-and family-centered care. … Effective communication begins with listening to the resident and family. … PLAY VIDEO:
Video 1.3 Communication in Action
ASK:
What elements of good communication can you identify … What are things that you can do to improve communication concerning the plan of care?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck2/slidedeck2.ppt
March 01, 2011 - Process
Health Literacy in Pharmacy: Communication Strategies
Curricular Modules
for Pharmacy Faculty … *
Recommended Strategies
to Improve Communication
Explain things using everyday words. … Name at least 2 techniques to improve communication with low-literacy patients. … Name at least 2 techniques to improve communication with low-literacy patients. … Today we’ve gone over some of the strategies to improve communication.
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/teamattitudesmanual.html
April 01, 2017 - , individual attitudes toward team structure, leadership, mutual support, situation monitoring, and communication … Among the final items, four are reverse coded: three in mutual support and one in communication. iii … The T-TAQ reverse-coded items are mutual support items 20, 21, 24, and communication item 30. … Communication
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
25. … Poor communication is the most common cause of reported errors.
27.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - • Present tools to improve
communication among patients,
families, and clinicians. … Effective communication and collaboration
with patients and family members affect
patient outcomes, … • Improves engagement of mothers and
families in the birthing process and in
their communication with … Prompt, compassionate, honest, and accurate
communication with the patient and family
after an adverse … During the initial communication with the
patient and family, providers should—
• Communicate only
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module1/slintro-cx062819.pptx
January 01, 2011 - Introduction
4
Page ‹#›
5
Course Agenda
Day 1:
Module 1—Introduction
Module 2—Team Structure
Module 3—Communication … membership
Lack of time
Lack of information sharing
Hierarchy
Defensiveness
Conventional thinking
Varying communication … performance improved
across all teamwork skills:
Leadership, Situation
Monitoring, Mutual Support,
Communication … Pre- and post-TeamSTEPPS
training results:
Significant improvement
in HSOPS scores on Feedback
and Communication
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module1/slintro.pptx
January 01, 2011 - Introduction
4
Page ‹#›
5
Course Agenda
Day 1:
Module 1—Introduction
Module 2—Team Structure
Module 3—Communication … membership
Lack of time
Lack of information sharing
Hierarchy
Defensiveness
Conventional thinking
Varying communication … performance improved
across all teamwork skills:
Leadership, Situation
Monitoring, Mutual Support,
Communication … Pre- and post-TeamSTEPPS
training results:
Significant improvement
in HSOPS scores on Feedback
and Communication