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261. For World Patient Safety Day 2023, AHRQ Recognizes the Imperative of Engaging Patients in Their Care | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
     September 01, 2023 - When it comes to effective patient-provider communication, significant challenges persist. … These communication challenges are compounded by today's fragmented healthcare environment, one in which … In addition, communication challenges are amplified by unequal access to healthcare services for people … AHRQ Safety Program for Perinatal Care helps labor and delivery units improve patient safety, team communication … Toolkit for Engaging Patients to Improve Diagnostic Safety promotes enhanced communication and information

262. Advancing Pharmacy Health Literacy Practices through Quality Improvements: Curricular Modules for Faculty (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/pharmlitqi.pdf
     December 01, 2011 - X X X 12.1; 14.8 Appendix B Topic 2: Improving Communication in Pharmacy 8 Using and Teaching … • Define three reasons to train staff in communication skills. … CLEAR VERBAL COMMUNICATION 13. … patient-provider communication for Latinos • North Carolina Program on Health Literacy • Key Communication … Health literacy: A barrier to pharmacist-patient communication and medication adherence.

263. Learn-Facilitator-Guide (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-facilitator-guide.docx
     May 01, 2017 - Foster a culture of teamwork and communication 2. Implement perinatal safety bundles 3. … Patient safety pioneers recognized early that communication and culture were key to creating safer, error-free … This is especially problematic given that transparency and open communication are necessary for true … Slide 24 SAY: The CUSP Toolkit is compatible with TeamSTEPPS, and many of the templates and communication … CUSP will help unit teams achieve— Heightened engagement of staff and senior leaders, Improved communication

264. About This Guide | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/guide/about.html
     September 01, 2020 - Universal Precautions Toolkit About This Guide General Toolkit Guidance Path to Improvement Spoken Communication … Written Communication Patient Self-Management & Empowerment Supportive Systems for Patients … identified in the Toolkit as key focus areas for promoting health literacy in your practice: Spoken Communication … , Written Communication , Self-Management and Empowerment , and Supportive Systems .

265. The Culture of Culturing: The Importance of Knowing When to Order Urine Cultures
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/whento-order/urine-cultures.pptx
     March 01, 2017 - Clear communication is one of the most important responsibilities of every health care team member. … Today we will focus on verbal communication. … Effective communication is: 1) complete, 2) clear, 3) brief, and 4) timely. … I’d like to demonstrate the SBAR technique for communication. … Communication: Instructor’s Slides. TeamSTEPPS® Long-Term Care Version: Module 6.

266. TeamSTEPPS®: National Implementation Research/Evidence Base | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/evidence-base/surgical-care.html
     July 01, 2015 - Bridging the communication gap in the operating room with medical team training. … Patterns of communication breakdowns resulting in injury to surgical patients. … Communication failures in the operating room: An observational classification of recurrent types and … Teamwork and Communication in surgical teams: Implications for patient safety. … The effect of simulation-based crew resource management training on measurable teamwork and communication

267. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles: Facilitator Notes | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
     March 01, 2017 - Slide 11: Teamwork and Communication Say: In the Teamwork and Communication module, we will— … List barriers to effective teamwork and communication. … Explain solutions to the barriers using communication tools. … Train teams to use teamwork and communication tools. … The Teamwork and Communication module also contains useful, structured communication tools, including

268. Strategy 2: Communicating to Improve Quality | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
     December 01, 2017 - Communication between the patient, family, and clinicians is a critical component of high-quality, safe … Strategy 2: The Communicating to Improve Quality strategy and its tools help facilitate this communication … [   Microsoft Word version - 1.4 MB ;   PDF version - 81.85 KB ] Communication Competencies … [   Microsoft Word version - 558.84 KB ;   PDF version - 345.13 KB ] Communication Training … – PowerPoint presentation for communication training that can be co-led by a physician, nurse, and patient

269. The End of the Public Health Emergency Refocuses the Urgency to Improve Healthcare Quality | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/public-health-emergency-refocus.html
     May 01, 2023 - The decline in patient experience is equally alarming, as captured in Leapfrog’s communication measures … They report five measures: nurse communication, physician communication, staff responsiveness, communication … The most significant declines were in communication about medicines (declined 4.28 percent) and staff

270. Making Progress on Healthy People 2030 Health Literacy Objectives | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
     October 01, 2021 - Everyone—no matter how educated—appreciates and can benefit from clear communication. … Health Literacy Objective 2: Decrease the proportion of adults who report poor communication with their … completion, providing booster training, using team members effectively, scheduling sufficient time for good communication … , providing simple educational materials, and holding providers accountable for clear communication. … All organizations that produce health information or deliver healthcare services can improve communication

271. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

272. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

273. Chapter 6. Measure Maps and Profiles (continued, 4) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6c.html
     June 01, 2014 - accountability or negotiate responsibility   □   Communicate   ■       Interpersonal communication … accountability or negotiate responsibility □     Communicate ■         Interpersonal communication … , (5) inter-provider communication, (6) global assessment of care. … 1-4, 6-9 Communicate: Within teams of health care professionals: 3, 5, 7-9 Interpersonal communication … 8, 10 Communicate: Between health care professional(s) and patient/family: 1 Interpersonal communication

274. Chapter 6. Measure Maps and Profiles (continued, 23) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6v.html
     June 01, 2014 - accountability or negotiate responsibility       Communicate ■          Interpersonal communication … item, telephone-based survey asking patients to report whether their doctor had engaged in particular communication … The measure assesses three main aspects of interpersonal processes of care: (1) communication, (2) decisionmaking … Communicate: Between health care professional(s) and patient/family: 6, 7, 16 Interpersonal communication … Six of the 7 scales met the conventional standard of reliability score >0.70; the lack of clarity (in communication

275. Guide to Implementing the Health Literacy Universal Precautions Toolkit | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/guide/index.html
     September 01, 2020 - Universal Precautions Toolkit About This Guide General Toolkit Guidance Path to Improvement Spoken Communication … Written Communication Patient Self-Management & Empowerment Supportive Systems for Patients …     Tool 2: Create a Health Literacy Environment Improvement Plan     Tool 3: Raise Awareness Spoken Communication …     Tool 9: Address Language Differences     Tool 10: Consider Culture, Customs, and Beliefs Written Communication

276. Action Planning for the SOPS Surveys-Results (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
     June 01, 2019 - Continuous Improvement 72 Overall Perceptions of Patient Safety 70 Frequency of Events Reported 65 Communication … Openness 64 Teamwork Across Units 62 Feedback & Communication About Error 62 Staffing 50 Nonpunitive … Bed Hospitals Supervisor/Manager Expectations 86 80 81 Teamwork Within Units 81 82 83 Feedback & Communication … Previous % Supervisor/Manager Expectations 86 80 81 85 Teamwork Within Units 81 82 83 75 Feedback & Communication … Your Current % 2018 HSOPS Database 50-99 Bed Hospitals Your Previous % Feedback & Communication

277. Measurement | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/implement/pre/measure.html
     January 01, 2024 - To encourage better communication with patients or among team members, you may want to use standard AHRQ … Consumer Assessment of Healthcare Providers and Systems (CAHPS) questions to assess perceptions of communication … Results from an employee safety culture survey can depict how communication is perceived. … If you are trying to improve the overall culture to prioritize patient partnerships, communication, and … Ensure measures aren’t heavily affected by factors that improved teamwork and communication cannot change

278. Reinforcing the Value and Roles of Nurses in Diagnostic Safety - Issue Brief (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/nurse-role-dxsafety.pdf
     September 02, 2022 - Enhancing nurse, patient, and healthcare teamwork and communication, and 4. … to communication best practices. … gaps and achieve communication best practices. … Diagnostic error: safe and effective communication to prevent diagnostic errors. … Communication breakdowns and diagnostic errors: a radiology perspective.

279. Resource List - AHRQ Ambulatory Surgery Center Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-resource-list.pdf
     April 01, 2023 - Communication Openness 1. … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication Openness 1.

280. Silence A Commentary | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/reports/liability/silence.html
     August 01, 2017 - the patient is in the medical setting. 4 Third, taking responsibility for the event is part of the communication … In recent years, there has been a growing movement among hospital systems toward implementing Communication … Some of the key elements of CRPs are reporting and responding to adverse events, continuous communication … Communication and Optimal Resolution (CANDOR) Toolkit . … Collaboration with regulators to support quality and accountability following medical errors: The Communication