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241. Slide 1
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
     January 20, 2006 - 4 Example: An Issue of Time Office-based care teams often face long hours made longer by lapses in communication … Coaching Competencies ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 16 Communication … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 22 Coaching Communication Tools … Communication is inherent in coaching Communication is more than talking—it is talking and listening … tools to “stick”: SBAR Check-back/closed loop communication Handoff (including I PASS THE BATON) ®

242. AHRQ Safety Program for Perinatal Care: Learn About the Comprehensive Unit-based Safety Program
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp.pptx
     May 01, 2017 - CUSP Toolkit using Kotter's change model combines CUSP and existing team communication frameworks to … Assemble the Team/Engage Leadership Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork and Communication Step 7. Consolidate gains and produce more change. … Understand the Science of Safety Implement Teamwork and Communication 11 AHRQ Safety Program for Perinatal … Develop a communication plan.

243. Executive Briefing
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/leadership-brief/ts-leadershipbrief.pptx
     January 01, 2013 - SBAR: a shared mental model for improving communication between clinicians. … Improving communication in the ICU using daily goals. … Bridging the communication gap in the operating room with medical team training. … Easy to use Provides simple, ready-to-use, structured communication tools and teamwork strategies that … Use concise, structured communication techniques. Adapt readily to changing situations.

244. Strategy 2: Communicating for Improve Quality (Tool 6)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
     July 23, 2010 - Better communication, realized through patient and family engagement, has a direct impact on patient … Which facets of communication have strong effects on outcome: a meta-analysis. … The Communicating to Improve Quality strategy and its tools help to facilitate this communication. … Strategy 2: Communicating to Improve Quality Training (Tool 6) 11 What is the communication packet? … [Refer to Tool 5: Communication Competencies for Clinicians] 13 Strategy 2: Communicating to Improve

245. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Patient and Family Engagement
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
     May 01, 2017 - members or others, such as a doula, who are involved in the patient’s care Highlight main points of communication … ” with the clinicians 9 AHRQ Safety Program for Perinatal Care Patient & Family The Link Between Communication … Improve engagement of mothers and families in the birthing process and communication with the clinical … Prompt, compassionate, and honest communication with the patient and family after an adverse event is … with patient and family— Communicate only relevant facts Advise the patient and family that communication

246. TeamSTEPPS in Long-Term Care (LTC): Financial and Safety Benefits of Implementing TeamSTEPPS in Nursing Homes and LTC Facilities
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-sept2013.pptx
     January 01, 2013 - support other team members’ needs through accurate knowledge about their responsibilities and workload Communication … and stories Supplement lectures with exercises Hold brief yet frequent learning sessions Focus on communication … The VA’s National Center for Patient Safety database shows similar results with communication failure … program on the Jewish Home Transitional Care Unit will lead to: Improved CNA empowerment Improved … WING SW WING COWORKER/SUPERVISOR SUPPORT                   TEAMWORK/COMMUNICATION

247. Overview of the Long-Term Care Safety Toolkit Modules and Nursing Home Survey on Patient Safety Culture | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/overview.html
     March 01, 2017 - Teamwork Staff Empowerment Teamwork and Communication Resident and Family Engagement 2. … Compliance With Procedures Staff Empowerment Teamwork and Communication 4. … Handoffs Teamwork and Communication Resident and Family Engagement 7. … Teamwork and Communication 8. … Communication Openness Staff Empowerment Teamwork and Communication 9.

248. Pf-Engagement-Facilitator-Guide (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
     May 01, 2017 - Present tools to improve communication among patients, families, and clinicians. … Slide 9 SAY: Communication among L&D team members and patient and family members is important to the … Effective communication and collaboration with patients and family members affect patient outcomes, patient … Improves engagement of mothers and families in the birthing process and in their communication with the … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse

249. PowerPoint Presentation
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module3/module-3-slides.pptx
     March 01, 2017 - Leader support and teams Communication and information sharing Positive reinforcement Confidence Just … Video 3.1 Teamwork and Support - https://youtu.be/1wXNt_0XDCc Video 3.1 Teamwork and Support 17 Communication … and Information Sharing3 Encourage two-way communication between management and staff Provide a clear … - https://youtu.be/MV3zkQ-pXE8 Video 3.2 Open Communication 19 Positive Reinforcement3 Recognize … - https://youtu.be/WdN-WdWKduU Video 3.5: Just Culture and Open Communication 25 Barriers to Staff

250. Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/lepguide.pdf
     September 01, 2012 - • Use TeamSTEPPS structured communication skills to identify and raise patient communication issues … I think that would be an improved communication strategy” (Leader, Nursing). … Identify and raise patient communication issues. … Improving patient safety through provider communication strategy enhancements. … Encourage appreciation, value, respect, understanding, and open communication.

251. Scenario 1 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/tmpot.pdf
     February 28, 2014 - Communication Rating a. … and handoff techniques to communicate effectively with team members Comments: Overall Rating – Communication … Fosters communication to ensure that team members have a shared mental model Comments: Overall Rating

252. Iowa’s Waverly Health Center Uses AHRQ Tools to Improve Patient Safety | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/201526.html
     January 01, 2018 - Health Center, a critical access hospital in Waverly, Iowa, has used three AHRQ resources to improve communication … evidence-based patient safety training program developed by AHRQ and the Department of Defense to improve communication … "TeamSTEPPS improved the hospital's communication techniques, enhancing some existing communication methods … conducted after implementation of the AHRQ resources showed the measure for "Improvement in Feedback and Communication … About Error" increased from 58 to 66 percent, while "Communication Openness" improved from 51 to 58

253. PS Grantee Report | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/research/findings/final-reports/index.html
     June 01, 2023 - (3) 2023 (2) 2003 (1) Grantee Report Topics Medication Safety (73) Communication … Grant Number: R18 HS 25649 Topic(s): Communication and Teamwork Publication Date: January 2023 … Grant Number: R03 HS 027493-01A1 Topic(s): Communication and Teamwork Publication Date: December 2022 … Grant Number: R03 HS 026069 Topic(s): Communication and Teamwork, Pediatrics Publication Date: May … Grant Number: R01 HS 024914 Topic(s): Communication and Teamwork Publication Date: August 2020

254. Chapter 6. Measure Maps and Profiles (continued, 6) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6e.html
     June 01, 2014 - accountability or negotiate responsibility ■     Communicate □         Interpersonal communication … 7.1F Communicate: Between health care professional(s) and patient/family: 9.1A Interpersonal communication … accountability or negotiate responsibility   ■   Communicate   ■       Interpersonal communication … .17, I.35, I.312a-c, VIIA.e Across health care teams or settings: VIIB.f, I.16 Interpersonal communication … : Author-developed framework of managerial (leadership, culture) and organizational (coordination, communication

255. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - (Yount) (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast4-yount.pdf
     August 02, 2018 - Patient Safety and Quality Issues (5 items) • EHR System Training (3 items) • EHR System Support and Communication … really knows what the requirements are for using [downtime forms].” 40 EHR System Support & Communication … EHR System Support & Communication Comments 41 “We would like more responsiveness by IT in making … Safety and Quality Issues EHR System Training EHR System Training Comments EHR System Support & Communication … EHR System Support & Communication Comments EHR Workflow/Work Process EHR and Workflow/Work Process

256. Resources | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources.html
     September 01, 2020 - Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy … Communication Tools AHRQ's Training Program for Pharmacy Staff on Communication . … Hablamos Juntos —improving patient-provider communication for Latinos. … North Carolina Program on Health Literacy Key Communication Strategies [Word File, 26 KB] Tools … Health literacy: A barrier to pharmacist-patient communication and medication adherence.

257. Key Driver 4: Create and Support High Functioning Care Teams to Deliver High-Quality Evidence-Based Care | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/evidencenow/tools/keydrivers/create-care-teams.html
     November 01, 2018 - Optimize care team communication Working well as a team requires good communication, which can take … Another form of team communication is the team huddle during which the team addresses daily opportunities … colleagues informed and involved in changes to their workflow or responsibilities is fundamental to good communication … Practices can enhance team communication by providing training in communication techniques and co-locating

258. Longitudinal Evaluation of the Patient Safety and Medical Liability Reform Demonstration Program | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/reports/candor-demo-program/candor/demo-program/index.html
     August 01, 2022 - Foster better communication between doctors and patients. … Improving Communication with Patients. … Improving communication . … These projects addressed improved communication by assessing attitudes toward error and harm disclosure … and implementing communication interventions in clinical environments.

259. Office-Based Teams Instructor Guide
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary-ig.pptx
     January 20, 2006 - It represents the core principles of TeamSTEPPS: Communication Leading Teams Situation Monitoring Mutual … TeamSTEPPS | Office-Based Care Summary Slide ‹#› ‹#› COMMUNICATION TOOLS SAY: Communication is the … The communication tools help ensure that communication is both transmitted and received in a standardized … Using these tools will improve communication and make handoffs and other events safer. … DISCUSSION:  Think back to your discussions you had on the communication tools.

260. From Evidence to Action: TeamSTEPPS Strategies for Nursing Education
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-oct2015.pptx
     January 01, 2015 - Yet, I didn’t have a single class that taught me communication and teamwork skills— something I need … Slide ‹#› ADN Program-Level 1 LEVEL TS MODULES TOOLS APPLICATION 1 Introduction Team Structure Communication … Brief: IPASS Baton Huddle Debrief Paper Chain Patient Safety Risk Observations requiring team communication … Pre-Conference Updates Post-Conference 1 Communication I PASS the Baton Call Out SBAR Simulation … TeamSTEPPS® TeamSTEPPS & Nursing Education Slide ‹#› LEVEL TS MODULES TOOLS APPLICATION 2 2 Communication