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201. Digestive Health Clinic, LLC: Slide Presentation (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
     August 13, 2015 - completed 39 39 Survey Results Organizational Learning— Continuous Improvement 92% 89% Communication … 86% 81% 40 40 Survey Results Staff Training 78% 79% Response to Mistakes 82% 78% Communication … survey period, our endoscopy center was going through a staff transition • Decided to focus on  Communication … Implemented • Assigned recovery nurses to specific rooms each day to help improve face-to-face communication … Staff Idaho Endoscopy Center Structure Response Rate Survey Results Reactions & Follow Up Communication

202. What is Patient Experience and How Does CAHPS Measure It? (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
     January 31, 2022 - care system, including: Coordinated care from doctors and nurses in health care facilities Good communication … Community-Based Services 18 Examples of CAHPS Measures Clinician & Group Survey ► Access to care ► Communication … ► Care coordination ► Customer service ► Overall rating Hospital Survey ► Communication ► Responsiveness … • Shared Decision-Making • Health Literacy • Health Information Technology • Interpreter Services • Communication

203. Patient and Family Engagement for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Slide 10: The Link Between Communication and Patient Safety Say: Communication among L&D team members … Slide 11: Communication Tips Say: When communicating with patients and their families, unit team … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse … Slide 19: Adverse Event Initial Communication Say: Communication is an ongoing process that occurs

204. TeamSTEPPS Specialty Scenarios: Ambulatory Care (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/ambulatory.pdf
     March 19, 2014 - Communication Potential Tools  Briefs to assign roles and develop effective communication and handoff … Communication: Offer and seek information. … Communication: Offer and seek information. … Communication: Offer information. … Communication.

205. TeamSTEPPS Teamwork Performance Observation Tool (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
     May 31, 2023 - Communication Rating a. Provides brief, clear, specific, and timely information to team members b. … call-outs, and handoff techniques to communicate effectively with team members Comments: Overall Rating – Communication … Fosters communication to ensure that team members have a shared mental model Comments: Overall Rating

206. TeamSTEPPS 2.0: Module 10. Measurement | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module10/slmeasure.html
     March 01, 2014 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Communication. … Communication. … Communication and openness. Feedback and communication about error.

207. TeamSTEPPS® for Office-Based Care - Team Performance Observation Tool (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/tmpot.pdf
     December 09, 2015 - Fosters communication to ensure team members have a shared mental model Comments: Overall Rating … Communication Rating a. … Includes patients and their family members in communication Comments: Overall Rating – Communication

208. Toolkit for Improving Perinatal Safety | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
     July 01, 2023 - labor and delivery (L&D) units and decrease maternal and neonatal adverse events resulting from poor communication … The SPPC is organized around three program pillars, which include: Teamwork and Communication skills, … The toolkit helps L&D units improve patient safety, team communication, and quality of care for mothers … Toolkit for Improving Perinatal Safety The Toolkit is organized around three pillars—Teamwork and Communication … Teamwork and Communication for Perinatal Safety Perinatal Safety Strategies In Situ Simulation

209. TeamSTEPPS Training Evaluation Form (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-course-evaluation-form.pdf
     June 01, 2023 - 1 2 3 Comments: Module 1: Communication Instructor Name: Poor Good Excellent To what extent … Describe how communication affects team processes and outcomes 1 2 3 2. … Define effective communication 1 2 3 3. Identify communication challenges 1 2 3 4. … Identify TeamSTEPPS tools and strategies that can improve a team’s communication 1 2 3 To what extent

210. Tools To Improve Diagnostic Safety | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/diagnostic-safety/tools/index.html
     March 01, 2024 - assess the extent to which their organizations support the diagnostic process, accurate diagnoses, and communication … Promote better communication among patients, family members, and health care professionals from the point … Resources To Facilitate Communication Between Patients and Clinicians : From the IOM report, "Improving … implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … The Toolkit for Engaging Patients To Improve Diagnostic Safety is designed to promote enhanced communication

211. Chapter 6. Measure Maps and Profiles (continued, 8) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6g.html
     June 01, 2014 - accountability or negotiate responsibility     □ Communicate     ■     Interpersonal communication … accountability or negotiate responsibility ■     Communicate □         Interpersonal communication … A3 Communicate: Between health care professional(s) and patient/family: E7 Interpersonal communication … Starfield, personal communication, September 8, 2010). … Starfield, personal communication, September 8, 2010).

212. PowerPoint Presentation
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/module-5-slides.pptx
     March 01, 2017 - - https://youtu.be/eL3woSFbsW4 Resident and Family Engagement | ‹#› Video 1.1: Staff Communication … in Action - https://youtu.be/cavAprwMeG0 Resident and Family Engagement | ‹#› Video 1.3 Communication … /CAUTI Long-Term Care Safety Modules Resident and Family Engagement | ‹#› 27 Challenges to Communication … Challenges Ask how the resident and family prefer to receive information Use face-to-face communication … Tools - https://youtu.be/ye9d7UchmRI Resident and Family Engagement | ‹#› Video 1.4 Communication

213. TeamSTEPPS Specialty Scenarios: Med-Surg (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/medsurg.pdf
     March 19, 2014 - Communication: Offer information. … Skills Needed  Communication. … Communication. … Communication: Offer and seek information. … Communication.

214. Educational Bundles | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/education-bundles.html
     February 01, 2019 - Communication and Teamwork Communication Strategies Describes how barriers to effective communication … impact the safety culture in an LTC facility, and provides TeamSTEPPS© tools and strategies to improve communication … An activity, including a role play, is included to practice communication skills surrounding urine culturing … prescribe antibiotics, explains why and how to document signs and symptoms, and describes how to use communication … A case study and key accompany these materials to enhance knowledge and communication of the harms of

215. Welcome Guide for New TeamSTEPPS Trainers | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps-program/welcome-guides/new-trainers.html
     July 01, 2023 - It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … The curriculum includes exercises and examples that incorporate newer communication technologies and … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS 3.0 curriculum is organized into four modules: Module 1: Communication .

216. Learn About the Comprehensive Unit-based Safety Program for Perinatal Safety | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-slides.html
     July 01, 2023 - Implement Teamwork and Communication. Engage Patients and Families. … Foster a culture of teamwork and communication. … Develop a communication plan. … Improved communication among care team members. Shared mental models. … Communication is cited as a root cause of most errors.

217. Hands-on Practice--Strategies to Improve Communication Between Pharmacy Staff and Patients (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/practice.pdf
     October 24, 2007 - Hands-on Practice--Strategies to Improve Communication Between Pharmacy Staff and Patients HANDS-ON … observer, we want you to pay close attention to whether or not the pharmacist utilizes the clear health communication … Overall, how would you rate the pharmacist’s clear health communication skills in the following areas

218. PowerPoint Presentation
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/partnering-executive-slides.pptx
     June 01, 2021 - Engage leadership for support and collaboration Understand the science of safety Improve teamwork and communication … Executive 13 Second Example Problem Concerned family members who insist on antibiotics Solution A communication … techniques   We developed a communication tool and did an in-service training 2 months later, during … Long-Term Care Senior Executive 16 Benefits of Senior Executive Support 17 Emphasizes effective communication … a clinical background Should be an active team member Is responsible for— Supporting effective communication

219. Slide 1 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-december2016.pdf
     January 01, 2016 - TEAMSTEPPS 05.2Mod 1 05.2 Page 12 TeamSTEPPS® Slide 12 Reducing Workplace Violence Communication … and Teamwork  Bad news – poor communication and teamwork can be a source of tension and stress. … patient and staff safety  Good news – most problems can be solved or prevented with effective communication … Be aware of your own body position and language; Keep nonverbal cues nonthreatening (non-verbal communication … Para-verbal Communication�The vocal part of speech, including the actual words one uses Communication

220. Module 5: Resident and Family Engagement: Material Use Guide | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/guide.html
     March 01, 2017 - and Challenges * Slides 20–28 Video 1.3: Communication in Action Engagement Using Resident … Materials: Slides 14–19, Get To Know Your Health Care Team tool, Staff Communication video, Communication … Discuss opportunities to improve communication with all residents and family. … Materials: Slides 20–28, Communication in Action video Audience: All staff, including administrators … Materials: Slides 29–33, Communication Tools video Audience: All staff, including administrators and